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Novotel Phuket Kata Avista Resort and Spa
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Reviews (2,720)
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Reviewed May 7, 2013

Stayed at Avista Kata on 26th to 30th April.
Staffs were friendly, frm the driver tt fetch us frm the airport, to the receptionists, housekeepers and even the guy who cook my eggs at the station when I had my breakfast!
We took the Grand Deluxe Room; didnt disappoint us. Was huge, spacious and clean.
My gals had fun in the Kids Club room, truly a family hotel.
The only downside is the steep slope up to the hotel but it was ok, as we were prepared with prams for the lil ones. Overall, we had a splendid stay n will definitely be back!!
Oh, Kata beach is much better than Patong beach; more family oriented.
Special mention to Ms Juthamard Somapong, the reservations manager who assisted us when we were making enquiries about Avista. She did a GREAT job!!

Room Tip: Get a Grand Deluxe Room if ur family is huge. Its a huge room with 1 King bed and 1 Double bed.
  • Stayed: April 2013, traveled with family
    • Value
    • Location
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1  Thank HafizSalem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded May 11, 2013

Dear HafizSalem,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We thank you for sparing the time to share your valuable feedback. We have shared your kind words of appreciation with our team members, who have left you with fond memories of the place. Your compliments will definitely encourage us to continue and improve our service.
We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort!
Warm Regards,

Management
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

I spent 7 night last week in this hotel and was delighted! Upon arrival the receptionists served us the best (fresh) juice i ever tried in my life, it made the arrival to this jungle island even more surreal!! The staff was very sweet and hekpful, breakfast was very good, the only thing missing was mango!
The hill which people complain about is not that bad, the "climb" last only a few minutes for goodness sake! So if you are not 70 with an artificial hip or weigh 100kg ,you should manage it just fine :)
The restaurant was great - open but under the roof, just lovely!
The pool seemed to have been chilled because in comparison to the sea temperature it was actually a bit refreshing, just the right temperature. Didn't stink strongly like chlorine, I guess because the water didnt have 40c which i once experienced in Cyprus.
The rooms were big (we had double delux), actually as this room was bigger than many appartments in Europe, i don't think anybody's entitled to complain about it :P
The air conditioning was a bit too strong for us, as we're not big fans of it,and the lowest speed wasn't low enough for us :)
Mosquitoes were there, yes, but can you have tropics without them? I don't think so. They put those little eletrical anti-mosquito gadgets in our rooms.
Our room was at the back, quiet, with a balcony to the backyard (trees).
The only annoying thing was the taxi mafia outside, but paying 1200 baht instead of 1000 to the airport is also not so tragic :)

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank VK V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded May 11, 2013

Dear VK V,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to know that we met your expectations and we would like to thank you for sharing your memorable experience with others. Your positive comments about the hotel facilities and service will motivate us in delivering services to our best.
Once again thank you for your compliments on the resort facilities as my team and I stay committed to deliver to our guests’ satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2013

One of the best properties on the Kata beach, the Avista, located on a small hillock (a nice exercise for the limbs on the climb) turned out to be a great option while vacationing as a family last week (30th April to 3rd May 2013). Away from the bustle of Pathong, the property offers a decent view of the bay from the top floors. The rooms are spanking clean, the staff were very helpful and the food was excellent. Their signature dish probably was the rice and Thai curries (both Green and Red) while the breakfast was a decent spread (the egg counter was awesome). The dinner spread was good as well, with the Thai dancers entertaining the audience with their graceful display.

A nice safe, a mini bar and a decent size balcony compliment the clean bathrooms with ample towels and Pool towels provided.

The pool though small (two levels) is clean. The sun beds are a bit cramped but good. An outdoor foot massage deck is also available by the pool and the lovely lotus pond at the entrance is soothing on the eye.

If I have to think of any negatives, it was probably the 2 hour wait for our rooms to be ready (arrived 1:30 PM and had to wait until 3:30) for check in.

The other thing that the hotel does not do anything about is the Taxi Mafia just outside the lobby. They do not allow cabs from outside to pick up people staying at the resorts, but you can get away by simply stating that you are on a trip to one of the islands from where you are getting dropped to the airport. They are more interested in fleecing you on the small trips to the surroundings (Pathong, Golf, local beaches, snake show etc)

Overall a great place for the family.

Room Tip: Pick a room on the top floor which faces the sea. They are the best. Settle for the garden facing ones as second choice
  • Stayed: May 2013, traveled on business
    • Value
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Thank mrajank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded May 11, 2013

Dear mrajank,
Sawasdee Krab!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team, especially the Chef and the F&B team to strive for improving the quality of service. We would like to thank you for sharing your experience with others.

We have investigated on the late allocation of your rooms and found that there were two rooms booked by you, the first room was allocated at 12.40 PM and the second room was given to you at 2 PM. kindly note that our Check in time is 02.00 PM. We try to do our best to allocate of the room as soon as possible however it depends on the check out time and the occupancy of the day.

We value your feedback and it’s our endeavor to better our product and services with each passing year.
We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2013

A great place to stay. Hotel did seem gay friendly and was respectful of my husband and me. The rooms were comfortable and clean. All the staff were pleasant and helpful. Breakfast was included. A lot of fun around the pool. Maybe because we were part of a family group there was a lot of fun. The hill was a challenge but it didn't stop three of us going for a run three times during the week (recommend early morning because of the heat and less traffic). There is no airport transfer by the hotel. The taxi outside the hotel does have a monopoly which the hotel doesn't challenge. Did lose my kindle there but my fault, lesson learnt, use the safe in the rooms and triple check your bags before you leave. Hotel states it has checked for the kindle left in our room and said it would get back to us if found. But apart from that downer the holiday was wonderful.

Stayed: April 2013, traveled as a couple
1  Thank Colin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded May 11, 2013

Dear Colin E,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. Thank you for complementing our services, your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.
We would like to assure you that on receiving the information of the missing item we did check our lost and found items and also rechecked the room but unfortunately we could not trace it.
Lastly, we would like to thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further.
Warm Regards,
Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

After catching a taxi to Avista we knew that from the moment we walked into the lobby our stay was going to be great. After receiving a welcoming juice and flower garland, we were then told that the hotel was overbooked and we had to be transferred to another sister hotel. We were not happy! However, the hotel bent over backward to accommodate us. The sister hotel was in Patong ( a place we did not want to stay in this time as we had been there on many occasions) and was 5 star. In hindsight we possibly should have stayed there but as it was in a more isolated spot, we decided that this was not the hotel for us and asked to be reaccommodated elsewhere.
The next day we returned to the Avista in Kata and spoke with the GM who apologised profusely and said he would make this stay a memorable one for us. AND SO HE DID. What we liked about the GM was that he acknowledged the hotel's mistake and in true CUSTOMER SERVICE FASHION he made sure that our stay was more than we paid for. Apart from a glorious ocean view from our balcony the GM gave us a complimentary spa treatment and late checkout even throwing in a resort van to take us to the airport for FREE.
It is not often that mistakes turn into beautiful holidays but this was one of our best. So thank you to the GM and staff especially Angelique in reception and Rin (manager of restaurant) for your excellent hospitality. The Avista ticked all the right boxes and certainly made up for a booking mishap. 10/10 and well done!

Room Tip: We stayed in an Avista club room on the 4th floor facing the front of the hotel and had great coastal views.
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GazzaPerth60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded May 11, 2013

Dear GazzaPerth60,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. At the onset kindly accept our sincere apologies for the inconvenience caused to you on the first day. We are glad that you found our resort better than the other established brands. We are also happy to note that you enjoyed the complimentary spa. We are delighted to note that we met your expectation about the resort facilities and our service left you with fond memories of the place. We have shared your feedback with our team.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests’ satisfaction.
We look forward to welcoming you back again at the resort!

Warm Regards,
Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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