Avista wasn’t our first choice and we stayed there as our preferences were all booked out, though they charged the same price as 5 stars. We booked on the basis of the facilities; all the facilities we intended to use didn’t work out. If you haven’t been to 5 stars, you may enjoy Avista, In and around Kata, they are so many exquisite places to choose from that are not located on such a steep high, don’t have the taxi mafia running rampant and are actually hygienic. All these things I noted from reading Trip Advisor, they just didn’t sound that bad.
Visually Avista was contemporary and slick, as it seemed on the website, as was the welcome and check in process. Over the stay it was obvious they have a directive to smile mindlessly, this is not hospitality.
1. Beachfront location: Incorrect-- you walk to the beach, 5 minutes, 10 back up the hill, why not just say that? The hill isn’t bad, not great after a cocktail. It would be great to have a shuttle bus to more places, our previous place had one every 5 minutes.
2. 4 Star facilities: We paid extra for a Deluxe room, more like a Travelodge. We heard the music repeated on an endless from the swim up bar. The bathroom was well appointed and had both a bath and shower but the water was either scalding hot or cold during our entire stay and very low water pressure. The quality of the pillows was awful and they offered other pillows, none which were available. The walls were paper thin. You could hear your neighbours every movement in every sense of the word. The toilet wouldn’t flush properly, but that was remedied.
3. Kids club—a small room with a ball pit, two tvs, situated in a small corner of the complex surrounded by fencing and adjacent to a high pile of precariously balanced chairs. They would not take the kids to the swimming pool. No program as such, no other kids understandably and you had to pay per hour for the privilege, it wasn’t built into the price like other places in Kata.
4. Internet: When it did actually work, it was consistently inconsistent.
5. Day Spa: We were handed two seemingly generous vouchers as a discount for services. The prices of spa treatments were 300% more expensive that the 5 star place we stayed at previously. They had specials in the day spa as well, but combined with the poor kids’ club facilities, and easy access to better priced treatments in the main street, I did not use this service.
6. Restaurant: The breakfast spread was superficially what I expect in a 4 star place, but the quality of the food was poor and badly cooked. I continually had egg shell in my eggs and the bacon was of low grade, don’t get me started about the salad. My son would not eat much from here, complaining it made him sick and lo and behold he was, twice, once on the day in the restaurant before we were leaving. Did not bother with any other meals, only room service for my son when I was sick. So many great restaurants in walking distance.
7. Poolside: With over 143 rooms, the expectation that there would be enough chairs was never going to happen given the limited area.
8. Tours/Taxi Mafia: We delayed our tours from our other accommodation to save transfer costs. What we found was tour operators would not come to Avista because of the tax mafia. We got a tour operator to meet us another hotel. When we drove to the airport, it cost three times as much to drive less distance than our previous hotel.
9. Great to have lots of channels though, but Movies were interrupted ad nauseum.
When I spoke with the English speaking staff they didn’t seem to understand what I said. They acknowledged the taxi mafia, not providing any solution. First when my son was ill, the poor housekeeping staff provided me dishwashing liquid to clean the bathroom as that’s what they use, needless to say the others in the family were also struck down without disinfectant available. I had to use clothes detergent to clean our bathroom. At no time did anyone ask me in my violently ill state if I needed a doctor though, we were housebound for two days and who ever wasn't sick had to get room service. Even when my son was vomiting on the breakfast table, staff were limited in their response.
If you don’t actually want to stay in the room much, this is the place for you. If you enjoy a nap or the kids need downtime anytime during the day, look elsewhere.
- Official Description (provided by the hotel):
- Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more less
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- Also Known As:
- Avista Phuket Resort And Spa
- Avista Phuket Hotel Kata Beach
- Novotel Phuket Kata Avista Resort And Spa Kata Beach