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“Memorable holiday” 5 of 5 bubbles
Review of Novotel Phuket Kata Avista Resort and Spa

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
1 review
“Memorable holiday”
5 of 5 bubbles Reviewed December 11, 2012

We booked the resort for our anniversary..we had informed at the time of booking, casually about the occassion as we were not getting the dates n we had made plans to visit Phuket..however we were highly impressed by the arrangements done for us at the resort. We were welcomed with warm staff at the front desk. They booked us the best of rooms wit an breathtaking view, there was cake n flowers awaiting us in the room on arrival, least did we expect all this.the resort is very hygienic and well maintained. Breakfast was excellent and the service in the restaurants was prompt...we happened to meet the General Manager of the resort on one of the days, the meeting was casual but we were highly impressed with his customer centricity. Kudos to you guys at Avista n keep up the good work...we shall love to come again next year n will definitely recommend to friends!!!

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank caroldiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, December 19, 2012
Dear caroldiaz,
Sawasdee Krab! Greetings from Avista Phuket Resort and Spa!
We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedbacks such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our team.
Once again thank you for your compliment as my team and I stay committed to deliver to our guests’ satisfaction.
We look forward to welcome you again next year.

Warm Regards,
Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,338 reviews from our community

Traveler rating
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    681
    167
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    18
See reviews for
662
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (452)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
London
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 10, 2012

It is hard for me to understand the negative reviews on this hotel, but obviously i respect peoples opinions.

Rooms- Spacious and Modern. Flat screen TVs with channels for all languages. Huge glass walled bathroom with privacy blinds, light colours throughout the rooms, enormous king beds, and just about every input you could require for devices....including USB ports, network cables, audio in/video in ports, and international plug adapters for all plug types.

Balconies in the deluxe rooms often have a very attractive pool view, and if lucky a bit of the ocean aswell.

Location: The beach is a 5-7 minute walk for anyone of reasonable mobility. There is a slightly steep hill, but in all honesty it is so short that if your fitness is decent, it will be a non issue. We found the position just outside of the bustle of Kata to be perfect, as we loved exiting the town and walking up the hill to what felt like a quiet oasis of a hotel.

Staff - This is where the Avista really stood out for us. Staff were always saying hello as we passed, very attentive in just about every area. Whether it was check in, room service or at the excellent breakfast buffet in the hotel restaurant 'En Vogue', they all went the extra mile. I would like to especially note the gentleman responsible for the egg counter during our stay, he was always smiling, and incredibly skilled and professional, even when it must have been incredibly hot behind their.

Food - Breakfast buffet was vast. I cannot understand how anyone could be unsatisfied with such a spread. Fresh eggs cooked however you like, bacon, sautee'd potatoes, sausages, fruits, sliced meats, croissants, french toast, waffles, cereal. The available selection covered most tastes...it would take many more words just to detail it all.

Pool- The pool area is beautiful, with the pool bar staff being attentive and friendly. Prices for drinks and cocktails were reasonable. There are always plenty of sunbeds available, and even during rainfall, staff quickly move the sunbed cushions to ensure they are not exposed to heavy rainfall.


I have only one complaint, and it is a minor one, yet still significant. The hotel is listed everywhere as having "high speed wifi". I know this has been addressed by the staff and they are looking to resolve it, but currently the wifi is intermittent, and i could not even count on it for my return flight check in. I think this is a very important thing to resolve, as many will book specifically looking for this service so they can monitor work emails. If this can be resolved then everything will be more or less ideal in my eyes.

Oh and also a special mention to Ellen who i believe works in Avista's guest services. She helped us with breakfast plans on our trip days, and was always friendly and nice to talk with.


Would recommend.

Room Tip: Deluxe rooms are not a huge increase in price, and are worth it for the pool view.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrWestcott84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, December 13, 2012
Dear MrWestcott84,
Sawasdee krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. Thank you for complementing our cuisine, and other hotel facilities; it will definitely encourage us to continue and improve our services. With reference to the Wi-Fi we would like to assure you that we have shared the same with the service provider, who has initiated corrective action however we regret the inconvenience caused to you.
We look forward to welcome you again in the near future.

Warm Regards,
Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, UK
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 9, 2012 via mobile

Great hotel, we had a rocky start but excellent managed to turn it round, food was good a wider choice of drinks would be a good addition bit overall i good clean hotel in a pretty good location the wasnt much room at the pool tho with all the trees the sun was blocked from most of sunbeds apart from the back row near the top pool

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BullRiderGallardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, December 13, 2012
Dear BullRiderGallardo,
Sawasdee krab!
Greetings from Avista Phuket Resort & Spa!
We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience after the initial disappointments. Thank you for complementing our hotel facilities and our services, your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.
We look forward to welcome you again in the near future.

Warm Regards,
Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed December 8, 2012 via mobile

My fiancé and I are about to checkout after spending 6 great nights here. The hotel is only a short walk to kata beach, although it is up a hill on the way back.the Thai food they served was tasty and live entertainment was amusing. Well equipped gym, nice games and enchanting pool area. Room has a DVD player & there is a small selection of DVDs, it wd b gd of they left a list in the room. The staff and management were very accommodating. We had major problems with the local budget rent a car where they tried to overcharge is for petrol we did not use. The manager at avista spent a long time trying to help ilya resolve the issue. Would highly recommend the place.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sugarman77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, December 19, 2012
Dear sugarman77,
Sawasdee krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for sparing the time to tell us about your holiday in detail. We are delighted to note that we met your expectation and we are happy to note that our service left you with fond memories of the place. We value your feedback and it’s our endeavor to better our product and services with each passing year. We look forward to welcoming you back again at the resort!

Warm Regards,
Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed December 8, 2012

This hotel was extremely disappointing. We had been strongly recommended to stay here and were unbelievably let down. We had paid extra money to get a hotel van to come and pick us up and when we arrived, the representative just put us in a cab (didn't offer a refund for the extra money we paid until I complained) and then they took us up to our room and our "pool view" was of the wall of the building next door. On top of that, the WiFi didn't work. We went down to complain and they did give us a room with a better view and working WiFi but it was a really poor first impression. Their travel desk only offers a limited amount of tours (they did not offer a single scuba diving tour) so we ended up calling and booking everything ourselves after they had promised via email that they could help us do anything we wanted once we got there. The fitness center has 2 outdated treadmills and bicycles - I would have thought that a resort would have a nicer fitness facility than that. The breakfast was great the first day (Saturday) but the quality decreased each day. The pool area is very nice and it's a short walk to the beach which is great!

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LovesToTravel327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, December 13, 2012
Dear LovesToTravel327,

Sawasdee krab!

Greetings from Avista Phuket Resort & Spa!
We thank you for sparing the time to share your valuable feedback.
At the onset kindly accept our apologies for not living up to your holiday expectations.
Please be assured that we have acknowledged your feedback regarding the pickup arrangement and would like to affirm that corrective action has been initiated to avoid such lapses in the future.
We apologise for the disinterest shown by our front office staff to assist you. We would like to assure you that we have briefed our staff, to be more sensitive to guest requests in the future. We are also conducting a series of training programmes to achieve better service standards.
Regarding the Gymnasium equipments, we would like to inform that we have taken a serious note of the same and will be taking it up in our next upgradation.
We have shared your concern regarding the quality of breakfast with our Executive Chef, who has reviewed and done the necessary changes.

We thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further.
We look forward to welcoming you back in the future.

Warm Regards,
Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horsham, United Kingdom
Level Contributor
344 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed December 4, 2012

I loved this hotel. The rooms were amazing, with great facilities. The restaurant and bar served very good food and drink. I was very impressed with the hotel. It is on quite a steep hill, on the edge of Kata beach, near the town.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, December 7, 2012
Dear Marcus Leach,
Sawasdee krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are delighted that you enjoyed your stay with us. It is indeed feedbacks such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our team. We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort for a longer vaccation!!

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed December 3, 2012

I stayed here one week with my girlfriend. A very good hotel for a decent price. Nice rooms with good space, bed and electronics. The spa personell was terrific, I had my best aroma-massage experience here. A cool pool area with all that you need, show up early for the most sunny spots. Wifi in our room was slow, maybe better in other rooms. The location for the hotel is good; near beach, restaurants and shopping (Not perfect location because of steep hill to hotel, but no problem if your feet works).

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Runar1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, December 7, 2012
Dear Runar1002,
Sawasdee krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. Thank you for complementing our cuisine and other hotel facilities; it will definitely encourage us to continue and improve our services. With reference to the Wi-Fi we would like to assure you that we have shared the same with the service provider, who has initiated corrective action however we regret the inconvenience caused to you.
Thank you once again for sharing such encouraging feedback with all.
We look forward to welcome you back in the near future.
Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Hotel Kata Beach
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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