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“Nice hotel with a few irks”

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Metadee Resort and Villas
Ranked #10 of 56 Hotels in Kata Beach
Reviewed January 13, 2013

Metadee is a picture perfect resort. It lived up to the beautiful images we've seen before finalizing our booking. However, a couple of things got to us after having spent 3 nights at the hotel. On our first night the electricity got cut off twice. There was no emergency lighting and no flash lights provided. Not ideal especially with a baby in the room. The reception did not offer any explanation other than that blackouts are common in Phuket and that a flash light will be sent to our room. It never came. We also had very bad wifi service even with a strong signal. There are over 40 tv channels to choose from, but almost all of it is in thai. Even english movies are dubbed in Thai so we had a very hard time choosing anything to watch. Then a day later, we called for a buggy from the main street and waited for a good 20mins before deciding to walk. When we reached the hotel, there were a few buggies parked and the girls at the reception were chatting away. I suppose the message didnt get to the drivers. Our impression of the resort was pretty much tainted from then on. The only thing we loved about it was the pool access rooms. Spacious and clean. Also, the pool was great. Other than that, nothing was truly special about metadee. The beach is not as close as it appears on the map, surely for the price, there are better resorts to choose from.

  • Stayed: December 2012, traveled with family
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Thank bedede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 11, 2013

My husband and I stayed at the matadee and could not have had a more pleasant experience. The hotel has a short walk to the Main Street (the hotel does offer a golf cart shuttle to the end if you do not feel like walking) and is roughly a 10 minute walk to the beach. We felt completely safe and secure at all times, and enjoyed the nightlife surrounding us.

We had a room which connected to the pool with and outdoor shower. If you stay here, you must get this type of room, it's was the best part of our vacation. Being able to wake up, enjoy a cup of coffee on the deck, and jumping directly into the pool was delightful. We even enjoyed a few night swims. :-)

Housekeeping left us a different towel creature each day, and cleaned the room well.

We would not recommend eating at the hotel, the food was average at best and somewhat overpriced.

If we were to ever return to Thailand we would definitely stay here again?

Stayed: March 2012, traveled as a couple
2  Thank Carrie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2013

We just checked out of this hotel, we stayed for 7 nights in a pool access room. The hotel is lovely. It is off the main road and yes the drive way is long, however there is a 24 hr buggy service, just pick up the phone and 30 seconds later someone is there to pick you up. Not sure what other people expect in breakfast but there was lots more than bacon and eggs, agreed not to my taste but I was not let for wanting anything.
I would suggest that you book an airport transfer, the cars are clean, cool and the drivers are great. We used the one driver for all our stay and he was great spoke ok English and new all the things we should do.
The food at the hotel was really good we choose Thai food and it was really good.
We found house keeping very good as well extra towels delivered and a blown light blub fixed within 10 mins. An hourly transfer to Karon beach is offered free of charge and Kata beach is only 5 minute walk from the main road, 10 if you walk the drive way as well, yes the gym is small but this is a resort not your local training facility the treadmills worked an you can do a weights workout with a little creativity in your exercise choice.
We found all the staff just delightful and they even got to know our name ( and the hotel was full)
The hotel pool speaks for itself it is very big and runs thru the resort.
We were very sad to have to check out!

Room Tip: From what I saw all the rooms looked good but seriously recommend the pool access rooms or pool acce...
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  • Stayed: January 2013, traveled as a couple
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1  Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

We stayed here for 7 nights from 24th December. We came to Metadee on the back of positive reviews we read on Trip Advisor and having spent a fantastic week at Centara Grand Beach in Karon, we decided to spend a week in Kata.

For benefit of others wanting to stay at this hotel I will comment on the various aspects of the hotel both positive and negative:

Setting
When we arrived at the hotel I was shocked & so disappointed to see the location of this hotel - the hotel is quite a way off the main Kata road and hence is a fair distance from the beach (you need to go by hotel shuttle). The hotel is in fact down a long driveway and is anything but elegant as would be expected from a 4.5 star "Resort". I would say calling this a "resort" is a stretch.

Rooms
We stayed in a 1 bedroom pool Villa which was very nice, fairly new and quite spacious. We have no complaints with the accommodation.

Reception area
For a hotel that is wanting international guests, the staff speak very limited English and even booking a restaurant or organizing a Tuk-tuk was challenging at times. I noticed other clients coming in to ask the most basic questions and were met with blank stares!

Other services
Kids club - This is a small room off the driveway with a TV and a few toys. Hardly meets any definition of a kids club. No one seemed to ever use it for this reason. There is no staff there to look after kids so you can't leave them there alone.
Gym - Small gym with 2 treadmills, weights, a bike and step machine. Initially the treadmills weren't working (we complained and it was fixed) but the bike never worked. The aircon is totally ineffective and hence it was like doing gym in a sauna - not pleasant.
Pool - nice pool, very big as it stretches across the whole hotel.
Babysitter - We asked the reception to arrange us a babysitter for our 3 kids, gave 24 hours notice. On the day when we went to confirm we were told there wasn't one available and then when I complained they said we could get one for 1000 baht/hour. This is 4X the rate at Centara. I eventually arranged one myself through another hotel at a fraction of the cost.

We raised our concerns with the hotel manager who could not do much to help us (on any of our issues) - other than offering us 50% back if we checked out (doesn't help if you need to pay accommodation elsewhere).

Overall, there are some positives but if I read the positive comments on Trip Advisor I find it very hard to believe the accuracy of these (have a look at the pictures posted by "travelers", seems quite professional to me - we certainly felt misled if we compare these to the hotel we stayed at. For the price we paid, it is certainly not worth it - and would not recommend this nor return to this hotel.

  • Stayed: December 2012, traveled with family
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4  Thank Dani O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

Tranquil, peaceful hotel in the heart of Kata, but just enough off the main street. Helpful staff, buggy and taxi service runs smoothly. Everything was taken care of. Poo larea was excellent, kiddie side was not right in front of you. All the best to you all: Manager Boy, Waiters Boy and Golf, ladies at the restaurant and reception. Thank you, us Marttinens

Room Tip: If you are on the second floor in the two-story building, ask for a room with less vegetation in fro...
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  • Stayed: December 2012, traveled with family
    • Value
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Thank Timo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

We stayed 7 nights at Metadee over the NYE period. We took a cab from the airport due to our flight arriving late but would highly recommend the hotel transfer. The airport is absolute chaos and not a fun experience after flying a few hours. The additional fee you pay for the transfer is well worth it (plus the drivers are safe and there is seatbelts). We were warmly greeted by Metadee reception staff and upgraded; we booked 3 nights in the pool access room and 4 nights in the private pool villa (for our honeymoon) and Metadee upgraded the whole stay to the private pool villa.

We paid a lot of money to stay at Metadee and our expectations for the price were not met..

The good points... Spacious villa, massive bathroom, great outdoor shower, great private pool and alfresco, buggy service to main road (great when hot!), good central location to Kata attractions and restaurants, staff fairly friendly, main pool was big and clean with day beds surrounding, lounge room was great for guests with flights much later than the check-out time, room service food was good.

Things that we weren't happy with and we feel could be improved... Housekeeping (sheets/pillowcases/towels were dirty, laundry left on doorstep for many hours after letting housekeeping know its ready for pick-up), fitness centre is tiny so fills up quickly and of the minimal machines available there was one not working, tiny fridge and no alcohol stocked so could only order from room service, tile fell off roof and into pool and decking where we were swimming, wifi was either slow or didn't work, most of the staff didn't speak English, taxi service located near reception was convenient but pushy and nosy, breakfast was fairly average (overcooked bacon and eggs), coffee service and coffee was terrible, air con cut out during night, pillows were uncomfortable, only one sanitary bag provided per clean, pool bubbles cut off after 60 seconds, decking needs serious maintenance, there were no recreational activities within the resort (i.e. tennis court, hire equipment etc) so not much to do, many tv channels but few in English.

We wouldn't return to Metadee.

Stayed: December 2012, traveled as a couple
Thank Nuala D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

stayed december 2012. We loved this resort from the start!

The lovely staff upgraded us to private pool villa for the first night which was absolutely beautiful! the room was incredible! We were then moved to a pool view which we also loved.
We had dinner here a lot. The menu was full of incredible dishes and the staff were so kind! Buffet breakfast was also great.
Our favourite part of this resort was how beautiful it was and the pool!! The water was so warm, we stayed in for hours each day. The pool covered the whole resort and was stunning.

The resort was nice and close to all the touristy places, a few minutes walk to kata beach and a quick taxi ride to patong, wat chalong and big buddah.

we would definitely stay again.

Room Tip: private pool villa ;)
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  • Stayed: December 2012, traveled as a couple
    • Value
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Thank Stuart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Metadee Resort and Villas

Address: 66 Kata Road, T Karon, Phuket | A Muang Phuket, Kata Beach, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Kata Beach
#3 Top resorts Hotel in Kata Beach
#6 Spa Hotel in Kata Beach
#9 Luxury Hotel in Kata Beach
#9 Romantic Hotel in Kata Beach
Price Range: $58 - $1,030 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Metadee Resort and Villas 4.5*
Number of rooms: 77
Official Description (provided by the hotel):
Situated around a spectacular landscaped pool, Metadee Resort Phuket offers spacious and luxurious Thai-style rooms with fine canopy beds and free-standing bathtubs. It boasts fitness facilities, indulgent spa services and a poolside bar. Featuring wood-beamed ceilings and private terraces, large rooms open out to tropical or pool views. They come with a 32-inch flat-screen TV, a sofa and free Wi-Fi. Some rooms have private pools and pavilions. Guests can enjoy relaxing Thai massages or lounge by the large outdoor pool, which features spray jets. The fitness centre which features floor-to-ceiling windows is nestled within tropical gardens. Offering all-day dining, Himmphan Restaurant is ideal for a casual meal of Western and Asian favourites. It also serves fresh seafood dishes, while the pool bar serves freshly squeezed juices and cocktails. Located in the tranquil Kata Beach area, Metadee Resort is only a 15-minute drive from Soi Bangla’s nightlife options. It offers free parking ... more   less 
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Also Known As:
Metadee Resort And Villas Hotel Kata Beach
Metadee Resort And Villas Phuket/Kata Beach

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