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“Lovely” 5 of 5 bubbles
Review of Sugar Palm Grand Hillside

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Sugar Palm Grand Hillside
Ranked #12 of 56 Hotels in Kata Beach
Certificate of Excellence
Melbourne, Australia
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Lovely”
5 of 5 bubbles Reviewed March 1, 2014

We had a room on the 5th floor, we didnt see or hear any of the building works people have mentioned in other reviews. The room was decent, bed very comfortable, pools fantastic, breakfast a bit basic but still more than adequate. The location is great for the beach and Kata Beach's attractions.

The staff are fine and happy to help.

If you want to escape the chaos of Patong, this is place is perfect.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jack A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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956 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Hungarian first
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  • Japanese first
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  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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English first
Beijing, China
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed February 6, 2014

Our first room was situated on the 11th floor and very far away from the entrance, it took 2 lifts and quite a walk to get to the room (10 mins) when we got to the room it was very nice although extremely noisy due to a problem with wind hitting the patio doors and walls. Unfortunately we had 2 screaming Russian babies who were out of control by their parents and they screamed early in the morning and in the evening, typical Russians with no respect. We asked to move after 5 nights as it was not peaceful at all. Gladly to see the staff organised for us to move to the 3rd floor and this was much more like it, very peaceful. The breakfast was basic but adequate although a few mornings my fiancé and I did not get a seat in the restaurant due to it being full. The staff were helpful, friendly and pleasant so I cannot fault them. The hotel is well situated near the beach and I would advice getting a moped there are hundreds on offer for a cost of around £5 per day, well worth it. the hotel has security and will safely look after them. restaurants are plentiful and range in price depending on whether you want no frills or lobster. Our dining experience was great but avoid 'Sorrento' Italian pizzeria the owners are abnoxious and the reviews are abysmol. Lots to do in Kata Beach and Patong, a fabulous holiday and we will be back

Room Tip: Get a room near the entrance and on the west side
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AdrianCGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constanta, Romania
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed January 25, 2014

This hotel is still underconstruction....i've been there on 30/12/13 till 07/01/14....it's not as it look in the picture....u can find much better hotels in kata .....soo....don't belive what u see on the pics....

  • Stayed December 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Radu_1703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 21, 2014

Stayed here from 9th through 18 January 2013. The rooms were clean and tidy and replenished each day with drinks and clean linen. The hotel has probably one of the best sites in Kata Beach away from the beach front which is monopolised by Kata Beach Spa Resort and Club Med. Easy 5 minute walk to the beach and although up a steep rise it is not a difficult climb. It is away from the hubbub of the main road so is peaceful and quiet. The hotel serves a nice breakfast with plenty of choice and also room service and poolside snacks which are of a reasonable quality. There is also an in house spa which we received a 10 minute head and neck massage free of charge was very nice but unfortunately never got the opportunity to return for a longer treatment. The staff when on occasion we required assistance, with small issues regarding room maintenance, were helpful and friendly. I find this of all the Thai people when treated with respect and a smile.
The small restaurant acoss the main drive also serves meals from early morning to late in the evening. The staff here were also very friendly with a pleasant wave and a smile every time we passed.
The pools are clean and clear with adequate sun loungers and great to refresh in after a hard days travelling or soaking up the sun on the beach.
Whilst away from the main road it is also only a 5 minute walk to markets, shops and restaurants. I found this a preferable location for families away from the sleaze that is Patong. If you want to visit Patong it is a 400 Baht Tuk Tuk ride and takes about 25 minutes depending on the time of day.

Room Tip: Rooms higher up the hillside commanded a better view. Pool access rooms while we did not have one wo...
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  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Travelbags4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springwood, Australia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed January 7, 2014 via mobile

The construction noise appears to have stopped (for now) and they only need to finish trimmings in some rooms. The site is steep, but the driveway is only 30m long from the road to reception. Three best aspects in my view were the location between kata noi and Kata yai, the breakfast (trying to cater to multiple tastes) and the big baths in the rooms. It can only get better, including improved culture of service, when they finish the renovations. Worst aspects- didn't see the pool bar open, paying extra for two key cards for one room and being booked into an unfinished room (safe, light fittings, shower screen not in yet) without disclosure or concession.

Stayed January 2014
Helpful?
Thank Evermorgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

My second stay at this hotel and again was more than happy with room, breakfasts and service provided by the efficient staff at the Sugar Palm Grand Hillside. We were upgraded to a pool access room due to renovations which were being undertaken on some of the lower floors (no noise or inconvenience encountered) and I wouldn't hesitate to opt to pay a little extra for a pool access room next time. A great option for those looking for a hotel with large, modern and clean rooms in close proximity to a great beach with plenty of restaurants and a variety of shops nearby.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Whitster04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 28, 2013

The SPGH is on a steep incline, so if you have any disabilities or children I would probably suggest that you find a different hotel. Otherwise, I really enjoyed the SPGH. The breakfast had good choices (cereal, several pastries, egg station, fruits, cheese and meats, bacon, and several Asian inspired choices), the rooms were large and well appointed, and I thought the location was great. The bath tub was huge and great for relaxing.
During construction it does look like there were several shortcuts taken. This could have easily been a 4 star hotel had they done things right. In any event, the price we paid was a 3 star rate, and I would definitely go back.
On a side note, we originally wanted to stay at the FOTO Hotel as we like modern design. We checked it out, and I am glad we chose the SPGH. While the amenities may be a bit nicer at the FOTO, the proximity to the beach, restaurants, bars and shopping is more important to me. There is no way you could walk after dark to and from the FOTO.

Room Tip: Be sure to shut the door to the bathroom. The bathroom is open to the outdoor via the shower. It too...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sarahnporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugar Palm Grand Hillside

Property: Sugar Palm Grand Hillside
Address: 1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#9 Spa Hotel in Kata Beach
#11 Luxury Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
#14 Family Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sugar Palm Grand Hillside 4*
Number of rooms: 106
Official Description (provided by the hotel):
Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more   less 
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Also Known As:
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand Hillside Kata
Sugar Palm Grand Hillside Phuket/Kata Beach

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