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“Nice place to Stay!” 4 of 5 bubbles
Review of Sugar Palm Grand Hillside

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Sugar Palm Grand Hillside
Ranked #10 of 57 Hotels in Kata Beach
Certificate of Excellence
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice place to Stay!”
4 of 5 bubbles Reviewed May 7, 2013

It was a nice place to stay though we initially had a problem locating it when we actually arrived in Phuket. The service was excellent. There was somebody to help us even when we reached there by 1 in the midnight. It was pretty close to the beach. More vegetarian dishes can be added to the breakfast menu!! :)

  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Swetha V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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915 reviews from our community

Traveler rating
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    108
    38
    19
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 5, 2013

It was a great hotel with nice scenery and friendly staff. The breakfast was good and the cook food spread's menu change daily which is good if you are going for a long stay.

The only disappointment was that we have book for rooms with direct access into our private pool was not available due to renovation. Since we have book a few months ago, they should have inform us that the rooms will be close for renovation and not let us know only on the day of our arrival. However, the hotel manager did a service recovery by extended a SPA (60 mins Thai Massage) & dinner at Mali Restaurant ( WHICH WAS SUPER TERRIBLE).

Overall, the stay was enjoyable!

Room Tip: Get a rooms with direct pool access
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  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank happypanda888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed May 4, 2013

It's worth staying. I don't mind walking up the hill especially if you stay in a pool access room, you can easily dip-in the moment you enter your room & a nice mountain view. Beach is just about 10 minutes walk. Convenience stores, restaurants are just few minutes away. Reception/Front desk were helpful. The downside was their buffet breakfast. It was only limited and the lady in-front (entrance) was not friendly nor courteous at all. But in general, our stay is OK.

Room Tip: Try to stay at Room 3103 with pool access, it has a good view!
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  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DNG6711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 3, 2013

Completed a 17 night stay at Sugar Palm and we really enjoyed it. Hotel is up a hill looking over the kata beach and town area, yes the hill is a little annoying walking to and from the beach but anyone with even a slight level of fitness will have no troubles. Our pool view room had a great view and was spacious. Good air conditioning and nice bathrooms. The rooms are serviced well and the free minibar/ water and coke each day was a nice touch. Wifi in the rooms is a bit dodgy but it is also accessible out at the pools and in public areas so this is no big deal. Pools are large and numerous, are clean and cool and have a good outlook, breakfast was included for us and was good quality and plenty of it. Hotel is about a 5 minute walk to the beach and all of Kata beach restaurants. kata beach is nice however it is busy and crowded. If you wan a more quiet and clean beach then hire a scooter from the hotel and ride around to Kata Noi beach about 5 mins scooter away, amazing. Staff at the hotel are friendly and helpful. This hotel is great value for the price.

Room Tip: Rooms at the front of the hotel are closer to the pool and town so try to get one of these. Also try...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ben E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth WA
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed April 28, 2013

Unfortunately we were relegated to this hotel after being told that the one we had previously booked was OVER booked. We stayed exactly one night then got the he'll out of there.
We were taken to our room on the back of a golf buggy and told to "hold on". That was an under statement. We were then driven up 80 degree gradient hills to our room. If you don't like heights then this is not the hotel for you. In fact if you have any knee, hip or leg injuries DO NOT STAY HERE ! Our internet was down and after 2 calls to the front desk we gave up at 1 am.
The following morning we fronted up to breakfast and had our breakfast token taken from us without even a good morning or smile. Breakfast was adequate but we had to chase up a cup of tea and coffee as the waiters were not bothering to provide adequate service.
We had our luggage taken down stairs and left as quickly as possible.
We have stayed in many hotels and found this one quite substandard for its price. So readers beware!

Room Tip: We can't supply this information as there was no information folder in our room. We don't e...
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JenPerthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed April 28, 2013

We stayed there for our honey moon in April 2013 for 4 nights. First the hotel was great. It is clean and well furnished and the food there for breakfast was amazing too. We had a room with pool access and the pool was good too. The hotel is too close from the beach. You can go night shopping and having dinner by walking too. The location is amazing and we enjoyed our stay there.

Room Tip: Room with pool access
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mariam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

We stayed in September 2012 there for 2 weeks, couple with a 2 y.o kid, everything was fine, we stayed before in the Palm Garden and the Kata beach resort and some others before the child was born but none of them was worth going back, we just wanted to be close to the beach and have our peace when needed, a pool to cool down when to hot and a big and comfortable room for the kid, we had all in sugar palm, breakfast was good with everything you would expect, the swimming pool was clean, we had room with sea view and jacuzzi on the balcony, amazing ! It was our first trip overseas with the kid, never been sick, always had good weather (in september!) , hotel staff was always helpful , we had complaints about the poor wifi they gave us a router, the restaurant across the street was good for take aways, so we will definitely book again

Room Tip: Take one from the 4th floor , sea view and large balcony with jacuzzi if you cant or wont make it to...
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  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rolser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugar Palm Grand Hillside

Property: Sugar Palm Grand Hillside
Address: 1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#7 Spa Hotel in Kata Beach
#9 Luxury Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
#14 Family Hotel in Kata Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sugar Palm Grand Hillside 4*
Number of rooms: 106
Official Description (provided by the hotel):
Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more   less 
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Also Known As:
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand Hillside Kata
Sugar Palm Grand Hillside Phuket/Kata Beach

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