We booked from 26 December 2012 to 3 January 2013. Firstly the booking system was prompt and courteous. I booked the apartment months ahead and seemingly all was smooth sailing:) About a month out I thought it was wise to contact them regarding our booking and final payment etc. I probably emailed about five times and finally I rang about a week prior to our visit. I did finally get an answered phone, which is fine as I understand that the managers are not always at the complex. I got a lovely lady on the phone who said that they would invoice us and we would see them soon. Maybe I confused them with my phone call - but not really sure how. On our arrival, surprise surprise there was no room and we were expected the following day! I was not shocked at this as I suspected that the lack lustre management may possibly get it wrong. Anyway, after a roundabout telephone conversation - my husband saying we have the booking in front of us and the manager saying no, you are due tomorrow, the very nice lady arrived a while later (about 8pm so we were quite tired) and got us a couple of make shift rooms to tide us over till the following day. There was no toilet paper, only two towels to share between five of us with no beach towels but it was a room, and a very nice one at that. So we breathed deeply, and lived out of our suitcases till the next afternoon when they turned up to move us. We then got a 3 bedroom penthouse apartment - beautiful and with a stunning view of Kata Beach. We have been at this room for three nights with the intention of having to move today to a 2 bedroom penthouse - our choice. Unfortunately after packing, locking suitcases and filling in the day as it was our move day, I have just gone to the office to find out details of the move only to be told it is tomorrow! The positives: the apartment complex is stunning, with beautiful views, a private rooftop pool if you get a penthouse,and easy walking distance to Kata, The negatives: the misunderstandings and faffing about is quite frustrating. So yes, the apartment is totally gorgeous but having to put up with the completely bungled booking is extremely frustrating. I would recommend this place if you don't have our bad luck, but if this is a regular problem, I would recommend to go elsewhere.
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- Also Known As:
- Kata Gardens Apartments Hotel Kata Beach
- Kata Gardens Apartments Phuket/Kata Beach