We rented the 2 bedroom penthouse through www.katagardens.net and were given apartment 3C. While the apartment was really spacious, clean and comfortable, the view was something we weren't too thrilled about and the service left little to be desired.
Service: First email correspondence about grocery shopping service was prompt and quick. Subsequent emails with more enquiries about the apartment and asking for confirmation of airport transfers were all left unanswered. I had to call them. Check-in was strange. The security didn't even know who we were when we arrived. After making a phone call, they took us to our apartment and was greeted by Pin (whom I'm assuming is the agent for the unit). She just gave us our keys, told us to contact the person on the note (Arjan) if we needed anything and left for the rest of the day. We needed the wifi connection password and tried calling Arjan but to no avail. We finally found it on our own (a sticker stuck to the wifi modem). We stayed for 4 nights and by the 2nd night, we noticed there was no housekeeping and we needed fresh pool towels and toilet paper. We were surprised when we approached housekeeping and were told that there won't be any housekeeping services for the duration of our stay. I was confused since while I was researching the property, there was mention in some sites that "daily housekeeping" is available. That's when I found out that the property is not managed by one party but by several parties managing different units. That would explain why some websites mentioned "daily housekeeping" while others didn't. However, the next day, they sent 4 male housekeepers to our apartment who entered unannounced, scaring one of us who was alone in the apartment and she was still in bed. The guys weren't in uniform so you can imagine how frightening it was to be jolted awake by 4 strange men in the house in a foreign country. It would have been nice if they would at least ring the bell first and be in uniform so that we can at least identify them as staff. When we were checking out, I brought up the issue of daily housekeeping but was told that we didn't ask for it and that they would usually check with guests if they required daily housekeeping. Well, they didn't check with us.
The apartment: The apartment itself was well-furnished, nice, clean and spacious. The kitchen was also fully equipped with almost everything you need to cook and eat. The little dip pool on the rooftop was clean and well-maintained and we had a great view of the mountains where the Big Buddha rests but don't expect a panaromic seaview from this unit. And whatever you do, don't look down from the rooftop because you'll just be disappointed with views of construction going on next to Mom Tri's. Good thing the windows and doors of the apartment were fairly sound proof so we could barely hear the pounding from the construction while we were in the apartment. The air-conditioning though is excellent! Worked really well and was a welcome relief on hot sweltering days.
Location: Great location albeit some steep slopes to manage. Short distance to the beautiful Kata beach and the town area where there are plenty of eateries, massage places and shopping. A short ride to restaurants perched on top of a cliff overlooking Kata beach where you can enjoy gorgeous sunsets. We frequented Tum Rub Thai Massage which is located just a short 3-min walk down from the apartment. Rent a scooter if you can for the convenience of traveling and exploring Phuket.
To conclude, if we were to come back, we will not book through katagardens.net. The stay would have been amazing if it weren't for the terrible lack of service.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Hotwire, Orbitz, Travelocity, Hotels.com and HotelQuickly so you can book your Kata Gardens Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kata Gardens Apartments Hotel Kata Beach
- Kata Gardens Apartments Phuket/Kata Beach