This hotel has major communication issues. Three emails sent to the front office in the days before arrival to request airport pick-up were not replied to. Furthermore, the management had failed to read our note through booking.com regarding our room preference. This was a source of major inconvenience given that we were travelling with a toddler. On checkout we phoned for help with bags three times. Each call was unanswered.
Standards of cleanliness could be better. Both rooms we stayed in were littered with random hairs. The bathroom stank like a rat had died in the U-bend. Our ground floor room had a big mosquito problem. Yes, we are in the tropics and what can we expect? However, it did not help that the cleaner left the doors wide open with curtains pulled back each time she cleaned. Cue restless nights.
Room service order messed up and food arrived cold. They were never able to provide us with enough towels. No Wifi at all in the whole place - not even the lobby! This is extremely poor given the amount of competition around. There is a huge building project underway right across the road, creating a lot of noise by the pool.
Staff morale seems very low here. A smile at breakfast was hard to find.
Clientele is now dominated by a single nationality of package holidaymakers.
We stayed here three years ago and had a great time. This place now, however, is a shadow of its former self. We shall not return, nor recommend.
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- Also Known As:
- The Beach Boutique House Hotel Kata Beach
- The Beach Boutique House Phuket/Kata Beach