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“Would never go back”

Max Brenner Chocolate Bar - Charlestown
Ranked #2 of 2 Dessert in Charlestown
Restaurant details
Reviewed April 20, 2014 via mobile

Friends and I went here on a Thursday night around 8.30. They were busy and we were told before we placed our order there'd be a 35/40 min wait. We accepted that and took our number and a table outside. We then sat and watched as people went in and came out with take away drinks?? At the 45 minute mark I asked where our order was up to and was told there was still one order in front of us. At just over an hour our order came out. 2 drinks were cold and sent back. When we questioned why everyone was coming out with takeaway drinks we were told it's company policy to fill the takeaway orders first. We had ordered a chocolate fondue and we had started eating that when we came across the banana in it. It was crunchy. Bananas aren't crunchy so it was obviously green when it was cut up. We questioned that too and asked why you would serve a green banana and was told the manager was aware of it?! The girl then asked us if we'd like more strawberries instead? No thanks we'd like a refund. The girl says that's fine and goes inside to organise and then comes out and asks for our receipt. Eventually the manager then comes out - oh hello you are there are you - and rudely questions us as to why we'd like a refund which she eventually gave us. 1. If you mean 35 mins say 35 mins - if you mean an hour say an hour. Let your customer decide if they'd like to wait that long. 2. Your company policy needs a review re takeaway and restaurant customers 3. Please serve the drinks hot if they're meant to be hot. 4. Please serve fresh RIPE fruit. 5. Don't keep sending out your staff when a manager should step in. 6. Treat your customers with courtesy and respect. Charlestown square is a big shopping complex. There are many many other places you can go to besides here. And if you're not at Charlestown there's a chocolate bar in wests at new lambton and another in Darby st in newcastle.

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    • Food
2  Thank Lookoutitsthekings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 - 88 of 89 reviews

Reviewed April 17, 2014

Not only did people who ordered after me get their orders before mine was sent out, once my order was ready it was sitting on the bench for at least 5minutes until staff got around to bringing it to my table. If the place was busy at the time I wouldnt have minded but there was plenty of staff on chatting amongst themselves and a half empty cafe! Need to work on customer service!

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    • Food
1  Thank lp2588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2014 via mobile

Excellent variety of meals- covered in chocolate. Large variety of both hot and cold drinks which can be made take away. They also have a selection of ready made chocolates available for purchase too. Service is slow and orders take a long time to come out, but worth it if you have the time.

Thank Canada79i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2013 via mobile

Does not disappoint. Chocolate everything
Waffles are so good and of course the fondue
My fav is the chocolate pizza and the thick italian hot chocolate
Love it
Service is great!

1  Thank Misskridz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2016 via mobile
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Thank Ika T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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