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“Becoming less and less authentic”
Review of New Shanghai

New Shanghai
Ranked #30 of 56 Restaurants in Charlestown
Cuisines: Asian
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Reviewed July 21, 2013

When New Shanghai at Charlestown first opened, it was great. Finally an authentic xiaolongbao restaurant in Newcastle.

Service was appalling from the start, but you can live with that if the food is good. Just keep reminding them about your dishes to make sure they don't forget too many of them.

However, things have gone downhill in the last year. Flavours have become more and more bland, and quality control has gone downhill. Pan-fried baozi are likely to be burned, the noodles are likely to have random amounts of sauce, and the xiaolongbao fillings are inconsistent.

More depressingly, one of the best cold dishes, the fried gluten with black mushrooms, has become unbelievably bland. When the restaurant first opened, it was a standout. It was served with a generous amount of spices - star anise and cinnamon bark covered the plate and their flavours permeated the dish. Now, it's just some bland, oily gluten with a couple of mushrooms and no whole spices.

That's really emblematic of how things have gone downhill. The dishes have become a pale shadow of their former selves, with the authentic flavours and attention to detail being replaced by bland flavours and a inconsistent quality.

It used to be a fantastic restaurant with poor service. Now it's an average restaurant with poor service. Sadly, it's still better than most Chinese restaurants in Newcastle... but it's a shadow of what it was when it first opened.

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Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 - 219 of 244 reviews

Reviewed July 13, 2013

The food here is absolutely delicious, cheap and there is plenty of it.. But the service is atrocious! Every time I have been there they staff have always forgotten one dish resulting in myself having to go and ask for it. And what is the go with getting the receipt straight after you order? What if you want another drink? The taste of the food is the absolute only thing that saves this place

Thank lovebetty1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

New Shanghai has the best Chinese food in Newcastle, hands down. There is nothing that even comes close. However, the service is just about the worst in Newcastle. It takes forever to get a seat and, even if you make a booking, they often stuff up your seating arrangement by giving you less seats then you asked for. They also bring out the food in whatever order they feel like... usually serving the mains, before the entrees, and serving the rice at the end. They never ask if you want more drinks and generally just don't seem to care. BUT... the food is out of this world. The rainbow beef is the best single Chinese dish I have ever had in my life! It's worth going and putting up with the service just to sample it.

    • Value
    • Atmosphere
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Thank chrisg276rec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

When we visited, it was a Thursday night. People were lined up out the door - so glad we had booked!

The waiter was friendly, and took our order quickly. The menu had a large selection, and everything we selected was good. On this particular occasion a dish that we ordered did not arrive, and this seemed to cause a lot of confusion as to how to deduct this from the bill.

Thank sunny_days_in_newie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

I gave new Shanghai another chance since my last review. Tried to sit inside this time, and although there were no reservations on tables, and the place completely empty, my partner and I were told to move from a larger table to a 2-person. We normally opt for a 4 person table as the 2-person tables are too small for a few dishes and a pot of tea + condiments.

Could not agree more with Jenolan84's and Mishuka's reviews. Dishes are sporadic, sometimes late and served in a crazy order. I also agree that it is ridiculous the staff don't understand English. I find them spending more time on their mobile phones than keeping an eye on staff or trying to help them.

It blows me away the service can be this bad. No wonder the place is always empty.

    • Value
    • Atmosphere
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Thank CrumbsFood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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