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“Average hotel, but great service”

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Best Western Plus Apollo International Hotel
Ranked #1 of 3 Hotels in Charlestown
Certificate of Excellence
Reviewed June 21, 2008

Stayed here for one night on a business trip to Newcastle, as my normal hotel was fully booked for the night. Room was booked through a last-minute site for AU$135.

Room was average for the price, however the reception staff were very helpful, especially when I took a wrong turn in Newcastle on the way to the hotel - I rang and they gave me clear directions as to how to get there from where I'd managed to get myself!

  • Stayed: June 2008, traveled on business
    • Value
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    • Check in / front desk
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1  Thank Blue79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at Best Western Plus Apollo International Hotel, responded to this reviewResponded September 11, 2012

Please note that, since this review was posted, the property has been totally renovated and extended. Regards - Guest Relations Director

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776 - 782 of 782 reviews

A TripAdvisor Member
Sydney
13
Reviewed May 13, 2006

The Apollo has a lovely foyer, but unfortunately the quality stops there. There is no porter, so I struggled to my room with my bags, having to go down stairs and through doors to get to it. It would be better if they took off the internal doors or made them automatitc. The rooms is shabby, with 70's furniture, holes in the curtains, and unmaintained bathroom tiles that are not stuck down.

The lighting in the room is too low to work in, despite the two tables. The bed is good however, with nice linen and pillows. Room service menu is a bit over the top, not a lot of basic food on it for the travelling worker who is watching what they eat.

  • Stayed: March 2005, traveled on business
    • Value
    • Rooms
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at Best Western Plus Apollo International Hotel, responded to this reviewResponded July 9, 2011

We have gone back to all reviews written over the past 2 - 3 years and came across this negative review written in 2006. We can only assure you that the issues of which you complain have all been addressed over the past 5 years, and the hotel is currently undergoing major renovation and expansion. There will also be an elevator in the new wing, which is under construction. We would hope that you would consider visiting us again where our General Manager, David Ingelton, and his professional and enthusiastic team, will use ever endeavor to make your stay memorable. Kind regards Trevor Morris - Director

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Reviewed April 30, 2017 via mobile
Google Translation

Stayed: March 2017, traveled as a couple
Thank Claudia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2016
Google Translation

Stayed: October 2015, traveled with family
Thank Andrei S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2016 via mobile
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Stayed: May 2016, traveled with friends
Thank ALAIN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2016 via mobile
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Stayed: May 2016, traveled with friends
Thank Wil-P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014
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Room Tip: Si vous êtes dans l'aile d'origine, il n'y a pas d'ascenseur. Mais en se garant derr...
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  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank essonien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at Best Western Plus Apollo International Hotel, responded to this reviewResponded January 9, 2014
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Additional Information about Best Western Plus Apollo International Hotel

Address: 290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charlestown
Price Range: $94 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Plus Apollo International Hotel 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 
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Also Known As:
Quality Inn Newcastle
Best Western Plus Apollo International Hotel Greater Newcastle/Charlestown, Australia

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