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“Newly refurbished, extremely comfortable, affordable, friendly staff.....” 5 of 5 bubbles
Review of Best Western Plus Apollo International

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Best Western Plus Apollo International
Ranked #1 of 3 Hotels in Charlestown
Certificate of Excellence
Gold Coast
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Newly refurbished, extremely comfortable, affordable, friendly staff.....”
5 of 5 bubbles Reviewed September 28, 2012

On our return trip from Perisher and after staying on the snow in a Lodge with extremely uncomfortable beds and exhausted from a very active holiday, we wanted somewhere comfy & new. We were so impressed with this Hotel, opened 24/7 meant we didn't have to rush for check in, the staff were very friendly on arrival. Wifi, morning papers and choice of low fat/full fat milk were included. We stayed on the ground floor which was super convenient, we could just park our heavily packed car and move straight to our room with sleeping children. Parking was aplenty and included in the rate. Location was very easy to get to. Loved the door to the balcony which had a great outlook to nature, lovely bushland, singing birds and lovely landscape on the premises and allowed fresh air into the room. This hotel was extremely clean, we were very impressed and would most definiately return here again. The only very small thing I didn't like was no where to put my toiletries bag as the bathroom basin had literally no bench, so had to use one outside the bathroom.

Room Tip: We stayed in room 214 and this room was newly renovated and had a larger deck than other rooms, alth...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chiddles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, October 3, 2012
Thank you for taking time to post your very positive review.
It is pleasing that you were able to enjoy our facilities and relax a while, following your big trip and perhaps we may have the pleasure to welcome you back on a future visit to Newcastle. Regards – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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707 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
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  • English first
  • French first
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English first
Sydney, Australia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed September 27, 2012

Stayed 1 night on 22 Sep, with wife and two children. Room was pretty good size for 4, but would have been better if we could have had 2 single beds for chids instead of the uncomfortable sofa bed, but it was the last room in hotel, the adult bed was pretty comfortable. Bathroom was great,good shower, fluffy towels, good body products, but needs more shelf/vanity space, exhaust ventilation was inadequate as the room got a bit rank. TV selection great, but the Free WIFI could of been good if we could connect to it, worked great at reception, it's the 21st century folks get a booster(Dick S for about $100). Full breakfast for 2 was included in rate(great value) & continental for chids $11.00 each, but got stiffed for a proper good coffee $4, the included espresso was the worst dish water I have experienced in any place in the world, the room satchets were better value, come on guys lift the game. The staff upon arrival were very capable and friendly. The booking experience was not the best, the room rate the night before was $189.00 but the bed config did not look OK so I asked my wife to ring and check in the morning, she got the run around, while they procrastinated about what they could see in the inventory and did not ring back as promised, she booked the room online (price had gone up $209), they then had to honour and came up with the bed solution as described above. I should not of waited till morning as we ended up with same config for $20 extra, I suppose my own fault..mmmm, will ponder that one for while. The pool area was great for the kids and the aspect over the bushland was pleasent, we had been told we had no view but it was OK to me, western side could get a little too hot in the summer even with aircon, balcony was added bonus. Had to ask for extra towels and cups, come on guys, we could not check in till 12 ish so you can get rooms ready, you know 4 people are coming, so 4 cups and towels are not a hard calculation to get right. The main question I ask myself is would I stay there again, it would have to depend on room rate compared to competition on the day, overall even considering the glitches it was OK. I just expect more for $200 + per night. Downtown Newcastle hotels vs drive to hotel, something to consider, especially when you have choice of wide choice of feeding stations in the city vs minimal selection in Charlestown, we did find a good malaysian to fill the gap, the beef strganoff specail at the hotel di not ring my family's bells..sorry.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Travelbug575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, October 3, 2012
Following your recent stay at Quality Hotel Apollo International, we thank you for providing such comprehensive feedback, much of which is very complimentary.
You may be aware that the hotel has recently undergone a significant redevelopment program which has cemented our reputation as a leading provider of quality 4 star accommodation and facilities in Newcastle. The addition of 44 rooms and refurbishment of the original hotel ensures that we are able to meet most guests’ accommodation needs and our quiet bush setting and plentiful parking ensures also, that the sounds and congestion of the city are “out of sight, out of mind”, even though just a short drive away.

It is unfortunate that on this very busy Newcastle weekend, we were unable to provide you with a more suitable bedding configuration at short notice, however it is extremely pleasing to read that you view your family visit as “pretty good value for money” as this is something that we constantly strive to achieve.

I note and acknowledge your disappointment at the lack of in-room WiFi during your stay, a short-lived teething problem of the recent development; I trust that duty staff were suitably apologetic in this regard.

You raise the question as to whether you would visit again….having rated this visit as “pretty good value”, we sincerely hope that you do !!!
With best regards - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed September 17, 2012

Stayed in the new wing with my family. Rooms are still new and spacious so I am generally happy with that. Free parking as well.
There is only one major issue. Taking a shower in the winter can be a daunting task. The bathtub is open without any curtains so it's rather drafty while you shower. The worst part is when you are done there isn't any heating/warming device when you step out of the bathtub. I was practically shivering, even with the door closed.
I hope the management can consider installing that device which I don't think costs much.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rivest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, October 1, 2012
Thank you for providing a review of your recent stay at the hotel, we are very pleased that you found our recently redeveloped facilities to your satisfaction.

We acknowledge your observations regarding bathroom heating in your accommodation style and advise that we are currently in the process of reviewing all aspects of the recent extensions and upgrade. As part of this review, bathroom heating is under consideration.
With regards - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
353 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
4 of 5 bubbles Reviewed September 12, 2012

I accompanied my husband on a business trip for 4 days and while he was at work during the day, I spent plenty of time at the hotel. I'll start by saying it's an impressive looking hotel and sits up high overlooking the highway at the front, but a beautiful bushland setting at the side and rear. Our room was in the older but refurbished wing and it had the bushland view. It was a very spacious room with king bed, lounge chairs and table, desk and chair and the usual minibar etc and that lovely, private balcony. The room was tastefully decorated and very quiet. WiFi, Foxtel and parking are free. The bed was so comfortable, it was heavenly. Every morning we were pleasantly woken by the native birds, in particular a lovely whip-bird. A gentle breeze blows up from the valley below and cools the room down nicely via the open balcony door (with flyscreen) or windows, however there is an air-conditioner for those who choose it. (The door chock that was supposed to hold open the balcony door, didn't! So we had to drag one of the large chairs to prop it open as it didn't stay open by itself.) The bathroom was lovely and unlike other hotels, there was somewhere to spread out your toiletries. However we did have a few issues. As a previous reviewer has commented, the door is terribly squeaky, loudly so and definitely could use adjustment. After the first shower (which is over the bath), we realised you have to watch your step when getting back out. There's quite a drop and I don't think disabled or the elderly would cope very well. The toilet roll holder is in a ridiculous spot! You have to be a contortionist or reach behind you and risk it falling off it's rather loose holder and onto the floor .. which happened quite a few times. The major concern I had though, was with hairs, lots of long, dark hairs in the shower/bath when we first arrived. It was rather off-putting to see a couple, but when you're taking a shower and you notice many more it wasn't very nice (no, they weren't ours for we're both blonde). I have marked down the cleanliness rating for this reason, but the rest of housekeeping was fine. Everything was replenished, restocked and cleaned as you would expect. The breakfast we took in our room rather than in the breakfast room and there was plenty on offer and plenty of it .. so much so, that we only ordered one breakfast and shared! We didn't eat at the restaurant, rather ventured the 15 minutes back into the harbour foreshore to eat and stroll around afterwards. The location of the hotel isn't bad .. it was very convenient for my husband's work and if you like shopping, then Charlestown Square is a short walk away and it has some great shops (designer ones too) and cinemas. And like I said, it's only 15 minutes drive back into Newcastle CBD.

Would we stay here again and recommend it? Yes

Room Tip: Ask for a room with a balcony overlooking the bushland.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ForeverYoung50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, October 1, 2012
Thank you for providing feedback on your recent visit to our property -
your very positive comments regarding location and quality of facilities is appreciated. The operational matters that you raise are understandably of great importance to us and it is this aspect of your feedback, in particular, that we need opportunity to address. As we have a number of room styles and bathroom configurations, it is impossible in this instance, to easily determine the room allocated, in order to quickly address specifics of your feedback and
I encourage you to contact the hotel to assist in this regard. Best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 29, 2012 via mobile

Have been to Newcastle several times on business and this is the first time I have stayed here. If i didn't have to move around Newcastle every trip I would stay at the Apollo every time. Staff are great,from the front desk to the resteraunt staff. Very friendly,professional and helpful. The rooms are spotless,well appointed and comfortable. I had a room on the lower floor and the back door of the room opened up to a small private verandah with table and chairs and view of surrounding bush land. Very nice. The food from the resteraunt - I had room service- was also very good. Foxtel and free Internet just adds to all the other good things. Will definitely stay here again.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ivan768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at Best Western Plus Apollo International, responded to this review, September 10, 2012
Thank you so much for taking the time to write your glowing review or our elegant new property. Our General Manager, David Ingleton, and his team are true professionals, and your endorsement of their efforts is most gratifying. We certainly look forward to welcoming you back again soon. Warm wishes - Guest Relations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed August 3, 2012 via mobile

Having undergone a major revamp this is a great place to stay. The rooms and bathrooms have all been refitted. Beds are comfortable and rooms quiet. The breakfast in the restaurant is lovely and cooked to order. A great overnight stop not too far from anywhere.

Stayed May 2012, traveled with family
Helpful?
Thank Mcittc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at Best Western Plus Apollo International, responded to this review, September 10, 2012
Thank you so much for your glowing review. We are so pleased that you enjoyed your stay in our sparkling new property. We look forward to welcoming you back soon. Thank you again and warm regards - Guest Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolwarra, Australia
Level Contributor
196 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 bubbles Reviewed July 14, 2012 via mobile

Stayed for work commitments.... Clean and tidy.... Will most certainly return!

  • Stayed July 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at Best Western Plus Apollo International, responded to this review, September 10, 2012
Thank you so much for taking time to write your positive review. We are so pleased that you enjoyed your stay with us and look forward to welcoming you back again soon! Warm regards - Guest Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Apollo International

Property: Best Western Plus Apollo International
Address: 290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charlestown
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Best Western Plus Apollo International 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 
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Also Known As:
Quality Inn Newcastle
Best Western Plus Apollo International Greater Newcastle/Charlestown, Australia

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