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Mercure Charlestown
Ranked #2 of 3 Hotels in Charlestown
Reviewed September 15, 2013

  • Stayed: September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Chris W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Dominique R, General Manager at Mercure Charlestown, responded to this reviewResponded September 19, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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344 - 350 of 431 reviews

Reviewed September 15, 2013

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Accorhotels.com
1  Thank Woofie60
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Dominique R, General Manager at Mercure Charlestown, responded to this reviewResponded September 19, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 12, 2013 via mobile

I stayed here for work and was upgraded when I checked in. The room was not an upgrade...dirty carpet, old furniture, hard bed and curtains that did not close fully.

I even found a dead cockroach on the floor under the air conditioning unit.

I am not a fussy traveller but the room was old and did not really give me any comfort.

The staff were friendly and efficient and the food was great.

Would I stay there again..probably not.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
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    • Service
1  Thank storm_fan1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this reviewResponded September 15, 2013

Dear Storm_fan1998:

Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Dominique Reghenzani
General Manager
Mercure Charlestown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

Only one issue, I was accidently charged twice for breakfast, I emailed the management and it was immediately rectified, I would recommend the stay to anyone! the menu was diverse, as a woman I was able to order divine non red meat food, the men on the table next to me seemed happy with their steaks!

  • Stayed: September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Innercityali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this reviewResponded September 12, 2013

Dear Innercityali:

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Dominique Reghenzani
General Manager
Mercure Charlestown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2013

The location was brilliant, 5 minutes either way of Charlestown Square and Kotara Westfields. Room was very clean, beds comfortable, rooms spacious and quiet. Would definitely stay again. I got the room for $105 per night for a queen and one single a bargain.

  • Stayed: August 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank disneydreamer07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this reviewResponded September 9, 2013

Dear DisneyDreamer07:

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Dominique Reghenzani
General Manager
Mercure Charlestown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Staying just one night whilst visiting friends in the area was almost too short!
I did a walk in booking and found myself in a privilege room. Nespresso machine, pillow menu assortment of teas were all lovely touches.
Room very clean and comfortable. I will definitely be checking in again next time I'm in the area.

Room Tip: Definitely a privilege room!
See more room tips
  • Stayed: September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FBSS43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this reviewResponded September 4, 2013

Dear FBSS43:

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Dominique Reghenzani
General Manager
Mercure Charlestown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013

We were concerned with some bad reviews on tripadvisor before we went. We were very pleasantly surprised. This hotel is well improved from its Madison days. A table and a light on the balcony would ensure I'd never stay anywhere else when in Newcastle.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Tania B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this reviewResponded July 21, 2013

Dear Tanya,

Dear HolidayMum02,

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Charlestown

Address: 109 Madison Drive, Charlestown, Lake Macquarie, New South Wales 2290, Australia
Location: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Charlestown
Price Range: $79 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Charlestown 4*
Number of rooms: 53
Official Description (provided by the hotel):
Mercure Charlestown, is a boutique hotel situated on the peak of Madison Drive, in the convenient and central, ever expanding suburb of Charlestown. Located in the tree tops and away from busy roads, Mercure Charlestown is the perfect place to relax for business travellers, family visits or holiday makers alike. Enjoy the comfort of the 53 rooms, take in the view of Stockton beach and the serene tree top outlook from the restaurant deck, or unwind with a swim in the outdoor pool before enjoying a drink in the sunlit bar. Mercure Charlestown strives to provide you with a home away from home. Always a friendly service with a smile, clean and tidy rooms, great food, and all within a short drive from everything that Newcastle has to offer. ... more   less 
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Also Known As:
Newcastle Best Western
Best Western Newcastle
Mercure Charlestown Greater Newcastle, Australia

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