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“Pleasant surprise”

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Mercure Charlestown
Ranked #2 of 3 Hotels in Charlestown
Shellharbour, Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Pleasant surprise”
4 of 5 bubbles Reviewed April 21, 2013

We booked this room as part of a wedding group at an excellent nightly rate. Room had been refurbished and was large and extremely comfortable. Pleasant balcony with table and chairs. Everything was very clean including the adequate bathroom. Pleasant staff and excellent breakfast. Considering the cost I would have given it 5 stars but the welcome basket provided by the bride was sent to another room and only discovered after we left. They said they would mail it to us but it never arrived.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this review, April 23, 2013
Dear Carol 559,

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

375 reviews from our community

Traveler rating
    90
    181
    75
    22
    7
See reviews for
112
138
15
69
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Any
English first
Kippaxs
Level Contributor
150 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed April 13, 2013

We had a plane to catch in Sydney around the middle of the next day. This hotel was convenient for that and far more economical than staying in Sydney. The rooms seem to have been refurbished; the layout of the room was good; the beds comfortable. There was free wifi and the restaurant was excellent. Parking was right outside the room. We will use this one again in similar circumstances. But if you are holidaying in the area it is convenient for Lake Macquarie, the beaches and a good shopping centre in Charlestown.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Barnacles70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this review, April 14, 2013
Dear Mr Barnacles70,

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cessnock
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 13, 2013 via mobile

There isn't a great deal of quality accommodation options in this area but googled the area an this came up so we booked.

Check in went smoothly, rooms where very clean and tidy and amenities were great, loved the nespresso machine!

We had a spa room with a nice view of Newcastle beach in the distance which was nice.

Room service was well priced and tasty.

I would definately go back!!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaylee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this review, April 21, 2013
Dear ShayleeD

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 bubbles Reviewed April 10, 2013

Staff great. Room good,clean,but smell of mould in hall. Second night could not sleep as refrigerated van running in car park outside room. As with the Adelaide Mercure it has the potential to be special. It's as if it needs an injection of enthusiasm. All staff doing their jobs and polite,but have a just waiting for my shift to be over look about them.

Please hand out some happy pills!!!!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank smithlesley10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this review, April 11, 2013
Dear Mr Smithlesley10,

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive somewhat positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I did take notice ont the refrigerated truck from one of our client from Queensland and we are busy trying to resolve this issue as we speak. Some positive mentoring has been apply to most of our employees now, thank you for mentioning it to us, so now they should display a happier disposition toward all of our valuable guests.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 bubbles Reviewed April 2, 2013

Looking forward to the next visit. The access to the room from the carpark was easy.The staff were most obliging and caring. We stayed for 5 nights because wee were coming from Sydney for a Surgical operation. It was a nice place to rest and recuperate after the operationWill prefer the rooms in the upper level once the lifts are installed

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank fabenja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this review, April 3, 2013
Dear Mr Fabenja

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 1, 2013

Apart from coming into Newcastle from the north for the first time at 3.30pm (school finishing time) and not knowing where Charlestown was our 1 night stay was excellent. The room and cleanliness was very good and the food in the dining room for both dinner and breakfast A1. We will definitely stay there again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 242Harps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this review, April 3, 2013
Dear 242Harp

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 20, 2013

We only stayed at this hotel for one night. The room was quite large and clean. The bathroom could do with an upgrade. Unfortunately when we checked in there were renovations taking place in the foyer area, once again this has been our experience with many Accor hotels that the hotel does not notify their guests that renovations are taking place which is very diasppointing. An ok hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank holly333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominique R, General Manager at Mercure Charlestown, responded to this review, March 21, 2013
Dear Holly333

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. We have taken note of your displeasure of the renovation, but if you go to our web site, we say that we will be in renovation mode from June 2012 to the end of December 2013.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Charlestown

Property: Mercure Charlestown
Address: 109 Madison Drive, Charlestown, Lake Macquarie, New South Wales 2290, Australia
Location: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Charlestown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Charlestown 4*
Number of rooms: 53
Official Description (provided by the hotel):
Mercure Charlestown, is a boutique hotel situated on the peak of Madison Drive, in the convenient and central, ever expanding suburb of Charlestown. Located in the tree tops and away from busy roads, Mercure Charlestown is the perfect place to relax for business travellers, family visits or holiday makers alike. Enjoy the comfort of the 53 rooms, take in the view of Stockton beach and the serene tree top outlook from the restaurant deck, or unwind with a swim in the outdoor pool before enjoying a drink in the sunlit bar. Mercure Charlestown strives to provide you with a home away from home. Always a friendly service with a smile, clean and tidy rooms, great food, and all within a short drive from everything that Newcastle has to offer. ... more   less 
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Also Known As:
Newcastle Best Western
Best Western Newcastle
Mercure Charlestown Greater Newcastle, Australia

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