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“Great food, welcoming staff.”

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The Cross Hands Hotel
Ranked #2 of 4 Old Sodbury B&B and Inns
England
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great food, welcoming staff.”
Reviewed June 16, 2013

Arrived early for a rally experience day at Castle Combe. Stopped here for breakfast at 9.45 am. Only five minutes from motorway and ten minutes from the racetrack. Excellent location and plenty of parking. Although we weren't expected, every member of staff that we encountered was warm, welcoming and efficient. Coffee was very good, bacon sandwiches were excellent. Service, surroundings and food were all excellent. Next time we will stay. A very pleasant surprise. Wouldn't hesitate to recommend this hotel.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank RiaBlack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review, June 19, 2013
Thank you for taking the time to post your review. We are really pleased you enjoyed your recent stay at the hotel. At Old English Inns we aim to deliver the best service and value possible to every one of our customers. We appreciate your comments regarding the staff and look forward to welcoming you back to the hotel again very soon.
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326 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Bath, United Kingdom
Level 5 Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 11, 2013

Called in on several occasions over the last year.Glad to see that Green King has spent a huge amount of money doing the large Pub/Restaurant/ hotel into a very plush place to stay on the edge of the Cotswold,s and only 5 minuets from junction 18 on the M4.The food is great large menu and very good value

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Peter Franklin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review, June 18, 2013
Thank's for your comments. It was indeed a huge amount of money but worth every penny
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Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2013

We recently stayed there for one night and were very pleased with the whole place. The staff were very friendly and welcoming. The room was clean, comfortable and nicely decorated. The food at night was lovely and the breakfast wonderful. I would definately recommend this Hotel

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review, June 10, 2013
Thank you for taking the time to post your comments. We are really pleased that you enjoyed your recent stay at our hotel, and we do hope you'll come back and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 1, 2013

We stayed here on the way too and way back from our holiday.
The hotel was ideally situated off the motorway with very easy access to the m4.
The staff were lovely and very accommodating to myself and my young family.
We arrived very late on the first night. The staff settled us in and we even had room service as it was too late for my children to go down to eat.
The room was big and had a sofa bed for my son and room for my daughters cot. It also had a bath and shower which again was ideal for my family.
I can only say this is excellent value for money and we will definitely recommend to family and use again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie83d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review, June 5, 2013
Thank you for your comments and we are glad you had a great time here. Hope you can stop this way again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horsham, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2013

Having booked the hotel at the recommendation of a business associate and then checked Trip Advisor I can only concur with the review results. The rooms are well appointed and the decor in the bar good Farrow & Ball. It certainly attracted the locals as a pub which probably says more about the competition than anything else. It is a pity the style and decor is not carried through by the staff. Although the food is good "oub grub" and well priced, the hour plus wait for the "not ordered" main course was only matched by the 10 minute wait for the warm bottle of white wine as the barman went of to serve others. Multitasking clearly not a skill!

If I had felt alone I would not be so concerned, but the knowing looks from the locals said it all, from the "I see you got your drink at last" comment to the assistance from an unknown local to deliver the bottle after giving up and returning to my seat and the party at the next table who sent back their deserts as not what they had ordered.

If you want a quaint English Pub you will love it, if you want professional service - forget it

PS is there a reason why the manager only responds to positive comments on Trip Advisor?

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uktravellerrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review, May 27, 2013
Apologies to you for having to wait. We do have a delay process in place when we are very busy. In order to combat any issues of warm wine, we have just installed a new fridge specifically to increase the amount of cold stock. I will look into the issues of speedy bar service. We hope that this does not deter you from visiting any other Old English Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 19, 2013

My husband and I went for our wedding annivesary memorable for all the wrong reasons. When we arrived our room had to be recleaned due to a workman having done some work and not having been recleaned, although the cleanliness of the bathroom was still not good even after it was supposed to have been recleaned. Breakfasts were the worst no staff took 55 mins to get served then run out of crossaints, marmalade, fruit this was at 9.00am and they went on to 12.00pm. When the poached eggs arrived grey, watery,cold and ineddible very poor.Also keep awake both nights 1st by cars at nearby Castle Coombe and the next by rowdy guests in the nearby function rooms .This may have been a special deal but it was anything but and could not recommend this hotel to anyone

Room Tip: Don't go
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank c J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review, May 20, 2013
Please accept our apologies for running out at breakfast. This is not a usual occurrence and we have taken steps to prevent this issue. Regarding the noise, this should now be dealt with and so far, we have not had a repeat performance.
I hope this experience does not deter you from visiting any other Old English Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Old Sodbury hotels

kircubbin
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 10, 2013

Stayed in this hotel for Badminton Horse Trials and it was perfect, it was only 5 - 10 minutes drive from the horse trials and the local taxi guy Doug to us there and back from the hotel. e will definitlely be returning for next year. The rooms and food was a very high standard. if you are wanting to eat in restaurant I would book in advance as it was very busy but well worth the wait. Very friendly hotel

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karen1985_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Cross Hands Hotel, responded to this review, May 13, 2013
Thanks for your comments. We're glad you had a good time and so glad the weather was fantastic this year. We look forward to welcoming you back at next year's Sunny Badminton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cross Hands Hotel

Property: The Cross Hands Hotel
Address: Tetbury Road, Old Sodbury BS37 6RJ, England
Location: United Kingdom > England > Gloucestershire > Old Sodbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Old Sodbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Cross Hands Hotel 3*
Number of rooms: 21
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Also Known As:
Cross Hands Hotel
Cross Hands Old Sodbury

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