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Ascot Hotel
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Reviews (85)
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66 - 71 of 85 reviews
Reviewed April 3, 2013

We stayed at the Ascot Boutique Hotel and it was really luxurious. Contemporary decor throughout common areas and modern design, quality plumbing, quality linens in the guest room. The only imporvements I would ask for is electronic chargers (phones, Ipad) at the bedside table & a 2nd luggage rack. The staff were attentive, helpful & arranged a tour of Soweto for us. The restaurant has very good food for breakfast and the dinner was ok. There are lots of Italian restaurants nearby in this Kosher community. Conveniently located near Houghton Golf Course.

  • Stayed: February 2013, traveled as a couple
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1  Thank Asim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asc0th0tel, Manager at Ascot Hotel, responded to this reviewResponded September 27, 2015

Thank you for your wonderful review.

It is always so nice to see that all of our hard work is not going to waste by people who enjoy complaining for the sake of it!!!

You're a star - come back anytime - the welcome mat is out and waiting...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

we stayed at this hotel in march 2013.The main reasons we booked this hotel was it is in the centre of jbourg and also internet and breakfast was included . When we got there we found out that there was no Internet which means we could research things to do in the jo bourg. As if that was not the only bad thing, upon finishing our breakfast the following morning we were told by the waiting staff that our room didnt include breakfast and we had to pay 160 rand for our breakfast!shocking! We had to show the hotel manager the confirmation email which states that breakfast was included. He wasnt apologetic at all besides he seems pissed off that we refused to pay for the breakfast. He said booking.com had made a mistake. His attitude towards the whole situation made us feel as if we werent welcomed at all. Plus the breakfast was worst breakfast I have ever ate. Salmon was a bit off and salad wasnt washed at all. it was covered in mud.
The other terrible thing at this hotel was the gym. Its not a gym at all, basically he just chucked a worn out treadmill mill and a couple of dumbbells in this awfull looking room. I have never seen anything like that. I cannot believe he even got the audacity to put on his website that this hotel has a gym.
Cockroaches was another problem. We found massive cockroches in the bathroom every morning. The maid told us that it is because of the restaurants across. I wouldn't recommended this hotel at all.

  • Stayed: March 2013
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Thank markpetra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asc0th0tel, Manager at Ascot Hotel, responded to this reviewResponded September 27, 2015

The good news is that when we read reviews like this it makes us question a few things - firstly and luckily our hotel went through a wonderful new management staff in July 2013 - we would never refuse our guests breakfast and I can hardly believe that our salads would be covered in mud?

Cockroaches are not a problem at all, in all the time we have been running the show at the Ascot we have never had a problem with those critters! However we do apologise that you did not enjoy your stay

Thank you for your review

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Reviewed March 28, 2013

A group of 7 did a two night stay at the Ascot. The facilities were very comfortable and the staff were very accommodating. We took full advantage of the hotel - using the gym equipment and everything. It was an excellent spot to work off our jet lag! A bonus of the hotel is their amazing restaurant/bar downstairs. The employees were so friendly and the food was AMAZING. They have some of the best coffee I've ever had.

  • Stayed: March 2013, traveled with friends
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Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asc0th0tel, Manager at Ascot Hotel, responded to this reviewResponded September 27, 2015

Thank you for a wonderful and positive review

We are so glad that you enjoyed our famous hospitality, warm and friendly service and delicious food

Please come back and visit us again soon ...

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Reviewed March 20, 2013

Do not stay in this hotel. It has a bad reputation, the staff are unhelpful and the manager is terrible. No customer services skills whatsoever. Can't be bothered to go on (and if you check my other reviews you will see that I am usually not mean). Do yourself a favor and stay away.

  • Stayed: March 2013, traveled on business
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1  Thank DeeGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asc0th0tel, Manager at Ascot Hotel, responded to this reviewResponded September 27, 2015

Dear Sir

Are you sure you have the right hotel? I suppose you cannot please all of the people all of the time, but we do have a wonderful new management team that were employed in late 2013 - and our hotel is not only receiving great reviews but we also offer amazing service, clean rooms and excellent value for money

None-the-less each and every person is entitled to an opinion, and we apologise for the unfortunate experience you had

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Reviewed February 22, 2013

The Ascot is a real gem. Facilities, comfort and service are excellent. Rooms were clean and spacious with AC and a balcony. Restaurants and shops around the corner. Staff eager to help and local knowledge is good and can assist in booking activities. Would recommend to business and vacation travelers.

  • Stayed: February 2013, traveled with family
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Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asc0th0tel, Manager at Ascot Hotel, responded to this reviewResponded September 27, 2015

Your review is wonderful and positive and kind and makes us more than happy to come to work every day and be of service to each and every person who steps through our doors.

Please come back soon ... such wonderful words...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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