I recently visited the Cliffemount Hotel for the third time.
My two previous visits were made when the previous owner was in charge.
The difference is amazing.
The previous owner was friendly, hospitable and gracious.The present owners do not have these personal skills.
My bedroom was dated and tired. The bed was too soft and was past its best. The kettle was old and grubby, the bedding was too hot and heavy for July. The bathroom was tired, the shower splashed all over the wall if not on full power. The wash basin was cracked, the loo roll holder fell apart when touched.
Service was minimal , with no smile. Breakfast was well cooked and tasty, but the waitress never asked anyone whether they needed more tea , coffee or toast. I have no doubt they would have been forthcoming if asked for but they should have been offered.
More choice should be available, different juices, local honey and jam, crusty rolls etc.
After all this is no cheap or even moderate priced B and B.
The chef cooks wonderful meals but not everyone needs three courses every night.
I opted for a smaller meal, chose what I thought was one off the chalk board in the bar, only to find out these were starters for the restaurant meals. People on the next table were served a bar meal, which is what I would have prefered. I asked why I hadnt been shown the 'Bar menu'. The owner said , '' Well you will know for next time, wont you''.
There was no next time, as I ate in the Magpie fish restaurant in Whitby the next evening. Very good it was, too.
This hotel is in an unenviable position on the cliff edge overlooking a beautiful bay. There is great potential to make this hotel a first class establishment. Sorry to say the present owners seem reluctant to upgrade the rooms and to give hospitality of a standard the price demands.
I hope someone with imagination and flair takes it over soon.
- Official Description (provided by the hotel):
- Great views of Runswick Bay harbour with a large open garden and a sea view restaurant. Great value, quality and service offered to all our guests. ... more less
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- Also Known As:
- Cliffemount Hotel Runswick, England