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“enjoyed but...”

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Golden Sunset Village Resort & Spa
Ranked #4 of 5 Hotels in Calatagan
Reviewed May 26, 2011

We booked a deluxe room w/ loft for one night on may 21 (sat) for a family of 4 about a week before that day. When we were about to leave about 9am, the front desk in charge of booking called up and said that our room wasn't available because of rain water dripping from the roof due to frequent heavy rains (yup experienced the heavy rain at night). We were forced to "downgrade" our room to a standard room with 2 extra mattresses so we can fit (so 2 people slept on the floor). We were at first given the price 4270 vs the 4370 of the deluxe. We complained about the price because it was their fault anyway, so they gave us a price of 3800. We accepted it.

When we arrived there, we proceeded to the front desk and got the price they gave us. After that, each group that reserved will have their personal tour in a somewhat touring vehicle. We kinda liked the environment. They have many pools, an outdoor 12th century Chinese pots and ceramics museum, a butterfly garden (which had no butterflies at all) and Jacuzzis (2).

When we arrived in our room, it was kinda small, considering it only for 2 persons. Bathroom was clean, TV, like other reviews, no cable and sucked because there is a cable wire attached to it (btw, language was in Korean and only local channels are shown which are blurred). Rooms by the way are really far from the front desk. A telephone is located outside near a room to call the front desk. Water from the faucet and the pool is salt water as it comes from the sea beside the resort. The sea by the way is not swimmable.

Food was for me, below average. There food is expensive and doesn't taste good at all some even don't have taste.

They don't have an ATM in the resort and they do not accept credit cards so better withdraw in advanced. They have this prepaid cashless payment scheme a.k.a. passport. You let the facility where in you bought something to sign to get the item paid.

They also have a Saturday cultural show, outdoor cinema (no movie because of heavy rains), spa and a big fish pond. You can go fishing but keep your hopes up to catch a big one. Management said fishes are still small. Fishing rod is free to use but fish should be bought per kilo depending on if it is bangus or tilapia.

It's a good thing we were forced into a standard room. Although we saw most deluxe rooms occupied, we wouldn't feel safe if only 2 of us would sleep in the loft at the deluxe because it is OPEN to everyone passing. You might not know while sleeping someone is already there, entrance to loft is outside the room through stairs and I think if the outside temperature is warm, you'll also feel warm because electric fans are the ones cooling the loft excluding the big window.

WiFi access by the way is only at the lobby.

Well despite the bad side, we kinda enjoyed my stay. But I am not sure if we will still book in this resort in the future.

  • Stayed: May 2011, traveled with family
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6  Thank roliquino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 - 22 of 23 reviews

Reviewed August 23, 2010

we went here around 2007 or 2008 just right before halloween. there were only few people in the resort and we had all the pool to ourselves. they have a butterfly garden, bike rentals, no beach but plenty of swimming pools to swim to. sadly the food is not that great but if you're not that picky when it comes to food, then this is a great place to stay. we slept at a casa, that can accommodate up to 8 people. it's a two story casa where the first floor is airconditioned while the second floor is not. but the beds are good. except that there is no cable for the tv. for those who just want a good swim, this is a good place.

  • Stayed: October 2009, traveled with family
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2  Thank summerlovin_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2010

We thought this is an awesome resort... from the tagline of their tarpaulins "Welcome to Paradise" plus of course, the picture of Ricky Reyes set our expectations too high... but it was actually THE OPPOSITE... As my son said " Welcome to HELL !!!"

In fairness, the facade of the resort was nice... beautifully landscaped in fact. Moreover, the view from our room, considering the pool just outside, the ocean (which is by the way, not swimmable) as well as the landscape, LOOKS fantastic.

However, it was the food, the rate, the room and the service in general, that will really irritate you to the max thus, will not appreciate the resort at all!
Comments / complaints:

THE ROOM: "Only LOOKS nice"
The Php 5,000 +++ rate of the room, PGH 10, for an overnight accommodation becomes expensive when you encounter this:
- no telephone thus, you have to walk to the front desk (which is quite far from our room) to bring out your complaint or your needs.
- there is a blurred TV with no cable channels, not even a dvd player!
- no refrigerator, thus the water that you will be provided with is definitely not cold, argh!
- bed mattress is hard, as well as the pillows
- the extra mattress which we paid for , for i think 600++, is just a foam with cover and
1 hard pillow.
- our balcony chairs are totally worn-out!
- toilet bowl flush is not working!
- and worse : THERE IS NO WATER IN THE TOILET / BATHROOM when we arrived and we were just attended to due to my persistent complain!!!
- our room is just beside the helper's or maintenance people's room thus you will hear them talking, see them cooking, without a top and slippers!
Hotels that command that rate do not even show how their dirty work is done!
I also realized why the room is named PGH, it's like PGH (the Philippine General Hospital) with a poor service. At least the Philippine General Hospital doesn't charge that much for their rooms and service... and they have competent people!

THE FOOD: "Definitely SUCKS !!!"
- it's served cold!
- There is no choice but get what they are / will be serving
-You cannot even have the eggs cooked differently, even as simple as my request : " Scrambled eggs" for my son, instead of the "sunny side up" which he doesn't eat.
- You have to pay P195 for the kids' breakfast but there is no drink meant for kids, even as simple as MILK or MILO! They only have COFFEE... for kids????
-The "BUFFET" dinner, which the front desk people said "eat all you can" is just good for one-time serving, as we were told by the people serving the food. Thus, the violent reactions of all customers which forced them to serve another round. Anyway, the food is not something you'll go back to.

THE SERVICE / PEOPLE: UNCOURTEOUS and INCOMPETENT!
- people lacks proper training !
- kitchen / restaurant staff do not even smile at you and will tell you that every thing is not available except for what they serve.
- it takes time for your complaint to be attended to, such as my complain on the toilet in our room.

This resort definitely deserves a negative rating!

  • Stayed: April 2010, traveled with family
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9  Thank YoungTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2010

I stayed at the resort with my boyfriend for a breathe of fresh air from the city. We stayed there for 3 days and 2 nights. I'd definitely say that we had fun staying at this resort. Generally, it was worth the price. The breakfast, which is already included on the rates, is a bit pricey but quite good; the Standard Room where we stayed in isn't big enough but comfy; the staff is very accommodating and informative; and the place is really nice and relaxing. Even though the beach isn't "swimable" yet, there are 4 huge pools open for guests. The only Cons we experienced is that, the tap water is salty so bringing bottled water would be a great help; some pools were not "well-cleaned", I should say; and that the management should automatically switch on the lights near the fishpond for better security. Having Spa is also a must-try! :)

  • Stayed: March 2010, traveled as a couple
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1  Thank AubreyAenea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2009

The price is too expensive for the room that's poorly maintained. We got the double room with a loft. We didn't know the condition of the loft so we thought that my husband and I would be in the room and our kids will stay in the loft. The loft is separate from the room. Access is from outside using a very very very unsafe ladder. The loft has no aircon and no front wall and door so that's not a good place to have children sleep at night. We all ended up sharing the room that was so small. There are no cabinets to store the clothes. We were there for 4 nights and we brought some clothes for 5 days so we needed space to put them. The room was crawling with ants. Not hundreds of ants, maybe thousands. I woke up on the 2nd night with a very bad sting in the eye from the ant. We asked housekeeping to do something about the ants and they sprayed them on but it lasted only about 4 hours. We ended up buying our own insect killer spray to take care of the ants ourselves.

When we arrived the bathroom was really dirty with some hairs on the tiles.

Food is expensive and tastes so bland. So not worth the price.

If you wanna go there just go for the day, enjoy the pools. The pools are at least nice.

  • Stayed: April 2009, traveled with family
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2  Thank RCMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2008

Staffs are very polite and friendly and the place is quite relaxing when u go for a walk . Major problem with the bed, very uncomfortable, toilet not flushing and bathroom quite dirty. The pool is a concern , not properly maintained.

  • Stayed: September 2008, traveled with family
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3  Thank Rabuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2008

except the food.

We're a group of 8 with my wife's friends nd have just returned from a weekend at the Golden Sunset. We stayed at the Family Suite and I could say is the airconditioner is kinda small to accomodate the huge room with 4 double-decks to accomodate.
Some of the services and shows are not operated if it's not on a special holidays or on a summer, so I suggest if you're going to spend your vacation there bring lots of board games.

Overall I would say this is probably not the best resort we have ever stayed in with such a price on their package. The food was pricey and not that great, my help could do better than that and some of the seafoods are not fresh. The juice are not also fresh.

  • Stayed: July 2008, traveled with friends
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2  Thank ronsalvador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Sunset Village Resort & Spa

Address: Calatagan, Luzon, Philippines
Location: Philippines > Luzon > Calabarzon Region > Batangas Province > Calatagan
Hotel Style:
Ranked #4 of 5 Hotels in Calatagan
Number of rooms: 11
Also Known As:
Golden Sunset Village Resort And Spa
Golden Sunset Village Hotel Calatagan
Golden Sunset Village Resort & Spa Calatagan, Batangas

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