It is with regret that I am writing this review. As the Towock Bungalows were recommended to us by a friend, and appears to have some stunning reviews. I want to share our experience to try and warn and equip other travellers. We stayed in the beachfront bungalows, with a bathroom ensuite. Far from simple, I would say they are basic to a low standard. There is only a bed, with a foam mattress. Which isn't the most comfortable. There is a shower but there is only cold running water and no hot water at all. The shower is weak, which makes it difficult to wash your hair - be warned! There are no plug points in the room and therefore no access to electricity of any kind - - so, you can't plug in any modern gadgets. There is no luxury here, so would suit the most hardened of traveller only.
The location of the bungalows is isolated - it must be said the views and the beach are pretty stunning - no argument there, but what you don't get told is the endless cruise ships that pitch up every day to spoil the view. As you look out from the bungalow you can see the massive ship ferrying thousands of tourists onto the famous champagne beach next door (and consequently to outside your bungalow). Endless streams of them ruining any hope of a tranquil afternoon - or even space to enjoy the beach.
We hoped to seek refuge in the Towock restaurant but sadly this was not to be. The meals are outrageously expensive - much like Vanuatu, and the service the worst I have seen. The menu is the same every day that you are there, the food tastes overcooked, and rubbery or worse it is served to you stone cold. It's hard to believe you have to pay so much for this kind of quality. Often we would be eating at the same time as other people staying, which seemed to put the kitchen in disarray. Orders took over an hour and fifteen minutes to be served, and we noted on busy nights everyone was being served the same dish, rather than the one they ordered because it was easier for the kitchen. This is not how it should be. You also don't seem to be able to eat the one thing the area must be famous for - fresh fish. Often the staff and their families were having BBQ's around the place , eating better food than on the menu!
The last important point is the attitude to the costs. When we checked out, this was 1 of several arguments we had with hotels when we refused to pay for services that are 2 or 3 times more than they should be. As a result of this experience we decided to check out early.
We asked Janet to help organise a taxi back to Luganville - stopping at some blue holes on the way. Warning. Double check and triple check what you are paying. For a 5000 vatu trip - she tried to charge us 12000 vatu. She was quite prepared to argue with us directly on this - and had absolutely no understanding of service or thought for the thousands we had paid to be there.
This is no paradise. I do not recommend this as a place to stay - please take note of this review - you won't get your money's worth.
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- Also Known As:
- Towock Restaurant And Bungalows Vanuatu/Luganville