I think Tim Martin needs to decide if this place is a pub, restaurant or hotel. It struggled to be all three. No complaints about any of the staff - all were helpful and accommodating. The rooms were a bit small but nicely decorated. However, the cleanliness of the rooms was very poor. 1st room (215) had towels strewn all over, bed poorly made, aircon broke, 3 bottles of half drunk water on the sideboard. Requested a room change. Room 2 (112) not much better with dust on the wall (a previous review mentioned this but still not cleaned) and there was somebody elses toenail clippings on the carpet. Nice. The rooms are stiflingly hot even with the ugly, very loud portable aircon unit with extractor fan stuck out of the window. Bizarre. The outside beer garden was very nice but, again, cleanliness an issue - overflowing ashtrays and un-wiped tables. Could be a great hotel if proper aircon was fitted and they resolved the cleanliness issue. I hope Mr Martin reads this or the hotel forward it on to him. We are big fans of JD and with a few minor changes The Swan could be excellent.
- Official Description (provided by the hotel):
- JD Wetherspoon have restored this georgian building back to its former glory.The hotel has 39 rooms with singles, twins, doubles, family rooms and 2 fully equipped disabled rooms with parking spaces, we are also able to provide family suites sleeping up to 6 people. 24 hour manned reception, complimentary tea, coffee and mineral water in all rooms.Cots available upon request.Discount for group bookings are available.We work in partnership with Mentmore Golf and Country Club to provide you with excellant stay and play rates.Bar and Restaurant open from 7am daily.Room service available from 7am to 9.45pm.Selection of soft drinks, crisps, Nuts and confectionary available at reception when bar is closed (chargeable).We do not have on site parking but there is a large pay and display car park to the rear of the property.We have 2 disabled equipped rooms with full wet room facilities and plenty of room to get around, these 2 rooms when booked come with a parking space right outside the door.For you real ale guru's you will be pleased to hear we are In the Good Beer Guide 2013 and Cask Marque accredited, we always have a great selection of ales available.We also have a lovely courtyard garden. ... more less
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