I booked 2 x Sisu apartments for a group of 9 guys for 3 nights. It was one of the more expensive hotels in Banus and I would not stay here again primarily due to the extremely poor customer service and the incompetent staff. Location is poor, there are no amenities nearby and the centre of Banus is 6-10 euros in a taxi which are not frequent, have to be called and often involve long waits. Check in is very disorganised, involved full payment in advance, 250 euro deposits for keys and took 45 mins. The apartments are spacious and the fixtures and fittings are good quality but they do not have aircon and are a few mins walk from the main hotel complex. Electric fans were in the rooms but the one in our room didn't work and the staff would not replace it after several requests. A builder arrived to do work in the next door apartment at 10am on the Saturday morning and asked us to vacate our balcony which he then proceeded to cover in masonary whilst he worked on the balcony next door. Check out was as frustrating as check in and took another 45 mins. The large number of poor reviews are justified in my view so book at your peril!
- Official Description (provided by the hotel):
- The hotel is situated in a privileged location just one kilometre from the beaches, bars, designer boutiques and restaurants of Puerto Banus which although only a short walk or shorter taxi ride away is far enough for you to relax in peace. The reception is open twenty four hours and secure parking underneath the hotel is complimentary. The hotel has 62 twin-bedded rooms and 2 luxurious themed suites (Moulin Rouge and Scarface). ... more less
- Reservation Options:
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- Also Known As:
- Sisu Boutique Hotel Marbella
- Sisu Boutique Hotel And Spa