My wife and I spent 3 nights at this resort from 23rd May 2012 to 26th May 2012. Let me summarize our opinion of the place:
1. Nice property on a hill top with good views of nearby area.
2. Very quiet and peaceful place amidst the tea plantation.
1. Very unprofessional (though courteous) staff.
2. Poorly maintained property.
3. Most of the things promised on the website are not available.
Let me start with the good things. The property is actually located on a hill top in the midst of tea plantation surrounded by greenery. From the hill top, one can see the worker's house located below the hill and a good view of nearby hills and plantations. There are no roads close enough for one to be disturbed by the traffic noise. Thus the place is very quiet and peaceful. The building is actually a heritage building complete with sloping wooden roofs and even a fire place in the room.
Now let me get to the bad part. The staff is very unprofessional. The person who deals with bookings etc sits is Kolkata and there are only some 'workers' who manage the property on site. In fact since the property has only four rooms, the management thinks it is appropriate to let it be run by untrained and unprofessional staff. First of all there is no regular room service. On day one, they made the bed but did not change the towels. On day two, they did not even make the bed. Another family in the adjacent room did not find any towels after checking in. On another occasion, the cook forgot to make the omelet as part of breakfast after taking the order in writing. In the third instance, sweet dish was served 20 minutes after the dinner and by that time my wife had already gone to sleep.
The property is also not well maintained. We had to complaint to the manager in Kolkata to even get the TV working. Lawns are not maintained. Kitchen is dirty.
I would have overlooked the above things had the 'attractions' mentioned on the website were there. What made me feel cheated was that almost none of the things mentioned on the website are present on site. For example, when we asked about the tea estate tour, we were told by the staff that we could go to the tea processing unit down the hill and have a look but it may not be functional! Where is the guided tour we wondered? There are no guided treks etc either though we did some walking on foot and encountered a couple of snakes!
There is no library and sports facilities are only for name sake.
Another slight disadvantage is that if you want to go out to nearby areas, cabs are expensive. But that's the price you should agree to pay if you want to live in a secluded and peaceful place.
Final word: If you are looking for a stay at a tea estate, I am sure you can find a better managed one. If you are going to Selim hill, do not keep your expectations too high.
- Official Description (provided by the hotel):
- This is an old Bungalow turned into a 4 Bedroom Resort about 35kms from Siliguri. The nearest city is Kurseong, but the Selim Hill Tea Estate is between Kurseong and Bagdogra. This Resort has not really been open long and it seems that it may not yet been put on your register. ... more less