My wife and I had saved up for months to celebrate our wedding anniversary away, and chose Rawdons after searching various customer service websites - having been in the Airline Customer Service industry for 19 years, I have a keen eye out for a Hotel that offers good service and a reasonable price; and Rawdons certainly did not disappoint. With a 3 star rating, our expectations were certainly met at this level.
Where on earth these days is one met by the Hotel GM and shown your room? Well, Rawdons does just that. We arrived in our room to find that the Hotel had baked us a complimentary cake to congratulate us on our anniversary - complete with beautiful fresh flowers on the cake.
And it didn't end there, imagine our surprise when the GM took our keys away, only to hand over the keys, for a free upgrade to the Deluxe Lakeside Cottage; we were speechless to say the least. The cottage can only be described as AMAZING - I think we must have used up all the fire wood they gave us, lying in bed watching a log fire at the base of your bed - priceless !!! Heated towel racks, underfloor heating, jacuzzi bath with a private view of the lake (as was from the shower!)
The service from the restaurant staff was excellent. Although we didn't take to drink, we did walk through the bar and found it very cozy and characterful ! We spent time in the Guest Lounge having tea and a gorgeous Hot Chocolate before dinner. Any hotel that offers English Breakfast Tea - especially a 3 star establishment, shows attention to small details, and not just the proverbial "Five Roses or Rooibos?"
Never in my life have I come across an establishment where the GM was VISIBLE on every turn, we found his exemplary service levels to be CONSISTENT with all the guests that were staying there, and not just with us. He seems extremely proud of the Rawdons product, and so he should be. Even if we had not been upgraded (we paid for a Deluxe Suite), we still would have felt the same about everything and still posted our comments here. He sets a very high standard for the rest of his staff to follow. We had left our cake in our origional room, and even without asking for it - it was swiftly delivered to our new Suite by a just as impressive lady member of staff, who exchanged a few kind words on handing the cake over, and also offered any form of assistance if any was needed.
We had our dinners in the main restaurant, on both occasion I had the Ribs - best I have ever had worldwide - and the sauce was incredible ! Wife had the Prawns and was very happy with the meal. All the prices on the menu were VERY reasonable. The breakfast cold spread was on par with the likes of Spier in Cape Town, and the hot meal - was just that, served piping hot, on a heated plate (a must for me!) with a great selection, and not just boring old bacon and eggs; there was Salmon, Poached fish etc etc.. Sitting in the window nooks for dinner and breakfast made for great romantic meal times.
We will certainly be back at Rawdons !
In a nutshell - Value for money, excellent service, home like hospitality and nothing too much trouble for any of the staff - just ask and they will be only too happy to help.
Thank you Rawdons, for an unforgettable stay, even though the weather was dreadful for the entire period we were with you, you made us feel right at home for the 3 days we were with you.
David & Jayne Frew
- Official Description (provided by the hotel):
- Rawdons Hotel is situated in the heart of the beautiful KwaZulu Natal midlands meander. A family run hotel for the past 40 years - set on a stunning 240ha estate is a great place to unwind. We have a superb Micro Brewery on the property brewing some great ales and lagers. The pub is more English than most English hotels. The rooms have recently been upgraded and well appointed and an boardwalk alongside the main dam leads to various birding, cycling and walking trails. We look forward to welcoming you to our piece of heaven. And if having so many repeat guests over the years isn't testimony to our offerings, then come and see for yourself. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, Priceline and Booking.com so you can book your Rawdons Hotel & Estate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.