This was our second stay at Rawdons. This time we stayed for 1 night as we had to attend a wedding in the Midlands. The hotel has been refurbished since our last stay - the rooms are lovely (we had 2 rooms) especially those overlooking the front garden and the lake. The hotel grounds are beautiful - this is certainly one of the prettiest parts of the KZN Midlands. The rooms were unfortunately not very clean (with cobwebs and dust in the corners). The food was very average and service was poor - there seemed to be an awful lot of staff hanging around (we heard them) but our meal took a long time to be served. I asked for tomato sauce to accompany my sandwich french fries and it arrived after 5 mins in a plastic bottle which would be more appropriate at a fast food outlet (not a 4 star hotel). At breakfast the next morning, we had to help ourselves to coffee from a dispenser and we battled to find 2 cups that weren't chipped. The breakfast offering was adequate and generally tasty but breakfast closes promptly at 10, even on a Sunday - I was a little surprised when rather than asking the guests in the dining room whether they wanted anything more from the buffet, the staff began whisking the food off the buffet table on the stroke of 10. I would have thought it a simple courtesy to approach the remaining diners and simply offer them the chance to help themselves to a last muffin or slice of toast. My biggest frustration though was when I asked a member of management to change our allocated rooms as one of our party could not climb the stairs particularly as the staircases have no balustrades (which he very kindly did). While we were agreeing the details of the room change, the gentleman received a telephone call from the owner of the hotel which he had to take as it was the "big boss" calling. As a paying guest, I was made to wait 5 minutes while he provided a report to the "boss" on the hotel occupancy etc - issues in which I had no interest whatsoever. Perhaps this "big boss" should realise that if his management spent less attention waiting on him and more on serving on their guests, this would be a better property.
- Official Description (provided by the hotel):
- Rawdons Hotel is situated in the heart of the beautiful KwaZulu Natal midlands meander. A family run hotel for the past 40 years - set on a stunning 240ha estate is a great place to unwind. We have a superb Micro Brewery on the property brewing some great ales and lagers. The pub is more English than most English hotels. The rooms have recently been upgraded and well appointed and an boardwalk alongside the main dam leads to various birding, cycling and walking trails. We look forward to welcoming you to our piece of heaven. And if having so many repeat guests over the years isn't testimony to our offerings, then come and see for yourself. ... more less
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