My husband and I spent some days at Casa Libre. We stayed at the Purple Room; the view is amazing from this room, and it was very comfortable for the two of us. The breakfasts were very good as well. In general, we were very pleased with our stay there, except that...there seems to be a problem between the partners, and they addressed this openly, with no consideration for us as guests.
On our last day at Casa Libre, while getting ready to go out, we heard screams coming from the room next door, which happens to be the room shared by the partners. We clearly heard Patty ask Josue to lower his voice, and Josue, using foul language, screamed that he did not care. The argument went on with exchanges about shutting down the business, getting lawyers involved, and at one point Josue told Patty that he "would give her reasons to call the police", before storming out of the facility.
I was really shaken by this exchange, particularly with this last statement. We were not sure what to expect next. We left for the day, and shortly afterwards there was a posting on Facebook to the effect that business was to cease immediately; by now we were very concerned and were not sure what we were going to find upon our return. The posting has since been removed. When we arrived at night we were surprised to find all partners there, as if nothing had happened. Nobody approached us to apologize for having to witness this unfortunate incident. Both Josue and Patty acted as if nothing had happened.
I sent an email to their Facebook account expressing my discomfort with this situation, hoping to hear from them, hoping to hear an apology, but as of today, nobody has contacted us. To me, this indicates a lack of concern for customers.
While the location is ideal and the service in general is good, I would not recommend this location to any of my friends lest they have to witness a situation like the one we faced. Very disappointed at their lack of professionalism for dealing with business matters in public, with guests present, and then for not having the courtesy of offering an apology to us.
- Official Description (provided by the hotel):
- Casa Libre is located in Playa Hucares, Naguabo - a quaint fishing village on the South Eastern Coast of Puerto Rico. Situated one block from the water, visitors can walk to the waterfront boardwalk or take in the view while dipping in the pool. Great destination for travelers seeking the attractions of the East, including El Yunque, Luquillo Beach & Bio-Luminescent Bay of Fajardo. Guests enjoy comfortable rooms, familiar atmosphere, great hospitality & hearty breakfasts. ... more less
- Also Known As:
- Casa Libre Puerto Rico Hotel Naguabo
- Casa Libre Puerto Rico Naguabo