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“not so great!”

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Kenilworth Resort & Spa
Ranked #2 of 3 Hotels in Utorda
Certificate of Excellence
Reviewed March 26, 2009

Here's the positive and negatives points of my stay at the Kenilworth

Positives

1. Included airport transfers and provided packed lunch.

2. Good size room. Nice beds, slept very well.

3. Good sized swimming pool. Plenty of room for everyone.

4. Enjoyed breakfast!

Negatives

1. Could not order an iron as they were all taken. Later found out that the maid used to leave the irons in the rooms even once they had been used.

2. Irons were poor quality. They burnt my shirt.

3. Slow housekeeping service.

4. Poor shower, used to stop working half the time, so could not even shower properly.

5. Not enough umbrellas at the swimming pool.

6. No sun loungers on the beach. You have to pay to use the loungers from the beach shack.

Conclusion.

I would not stay at this hotel again. The standard and service was definitely not 5 star.

Stayed: March 2009
Thank ashah11083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,148 - 1,154 of 1,274 reviews

Reviewed February 10, 2009

As we entered the hotel it gave us a real good feeling of the start of our long awaited hoilday in Goa. Small ponds on both sides of the walk which had water bodies in it. We were welcomed with flowers and a welcome drink at our arrival.The rooms were big and sapcious and had all the modern amenities starting from a safe to all the modern toileteries. The room also had a small balcony attached which overlooks lush green lawns and the two swimming pools it had. As we had a walk through the hotel it led us to the private beach that the hotel has. Me, my husband and my kid were delighted to the scene of sea pouring on our feets.

The food at the hotel was matching our tatstes buds and gave us a really good comfort.

Really nice hotel with all the modern amenities.Value for all the money we paid.(We paid Rs 15000 for three nightsand 4th night was complimentry in the package)

  • Stayed: April 2007, traveled with family
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Thank dpunni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2008

Please ignore some of the excessively negative reports. We stayed there for 8 nights on our honeymoon, and had a good stay. Service can be a bit slow, but OK on the whole. Room was good and clean. Garden and pool excellent - didn't see any cracked pool tiles. Some reception staff better than others - watch out for torn bank notes given to you if you exchange money. Internet very expensive.
Restaurant in evening good, but Camillo's beach shack on the beach much better, and superb value.
Overall ignore the negative reports - it is a good resort!

  • Stayed: March 2008, traveled as a couple
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3  Thank The_BearLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2008

We spent one week with 2 young children in Kenilworth and were globally very disappointed.
The rooms are quite small and dark. Anyway, don't expect to sleep before the disco closes, as everybody enjoys the music, willingly or not!
The rooms are not at all maintained, nobody has ever heard of a vacuum cleaner; don't dare to have a look in the corners or under the furniture!
The service is totally non existent; at 7.30PM, nobody in the dining room, except some guests, waiting! When at last a waiter appears, he will usually need 10 minutes to bring a bottle of water.
The swimming pool is very big and nice, but tiles are missing and you will most probably cut your feet.
During your stay, don't expect a smile, except from the guy who is in charge of the bath towels! Don't expect a smile either at the reception desk upon checking out!
BUT, the most important is that this hotel is a safety hazard for children: electric devices, sockets in the rooms, stairs, and, worse, electrical devices in the gardens.
On an other hand, it's difficult to understand why halfboard is the same price for a 2 year old child and a grown up.

  • Stayed: October 2007, traveled with family
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2  Thank Solveig8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2008

After a "full on" week starting in Delhi taking in Ranthambore and ending up in Jaipur - we flew from Jaipur to Goa to stay for 8 nights and chill at the Kenilworth - Kingfisher airlines knocked us sideways for service by the way - Anyway -

The Kenilworth - We were greeted by building work on arrival - our first room was on top of it - So I asked to be relocated - this became a wind up - as no one wanted to solve the problem hence it took numerous phone calls - the second room was on the other side of the same building work but worse - anyway they got it right by the time I had made a nuisance of my self enough to get a 3rd room change - success - but a pain in the.

I let Kenilworth management know that it would have been so much better to have advised us of the building work in the numerous emails that we had exchanged in the 6 months prior - which was the length of time we spent planning the trip - and never once did they. Shame Kenilworth.

I did get a reduction off the bill for the aggro - but this process took umpteen calls and meetings - the money wasnt the issue - it was genuinely grief I didnt go there for.

In my opinion - The Kenilworth is prententous and over rated - why - because service standards are poor - however rooms are clean - food is plentiful and fair - pools and gardens are nice.

The breakfasts were a good start to the day - chefs friendly - sadly let down by young, inexperienced, untrained and very cheap local waiting staff. Everything that involved something simple getting done became a mundance chore. Kenilworth could fix this.

The water sports facilities were not as advertised - no windsurfing gear at all - and what it did have was run by a local and charged out at extortionate rates.

One day coming back up from the beach I was "told off" by a senior jobsworth member of staff - for taking my sandy feet through the kiddy paddling pool - I drew her attention to the four empty glass beer bottles (with plastic cups) that were within feet of the pool - and let her know that as a parent - I would be happy to pick sand out of my daughters toes any day of the week - in preference to broken glass.

What was more annoying was that the gates out to the beach are locked at 7PM - There are signs up saying words to the effect that you will be lucky if you dont drown, get mugged, murdered, or die of botchelism - eating out as the rest of the worlds food hygeine is improper and gues what - the sign advised that the Kenilworths wasnt.

The reality is that there are local council licensed shacks and restaurants that the Kenilworth dont want punters to experience - as they have to compete.

They all charge prices a fifth of the Kenilworth - Zeebops by the sea being one - which is just crackingly good - The only thing you will die of at these establishments is warm smiles, friendly service from genuine local people who do want your business and do want you to come back.

The Kenilworth doesnt have this - and should have the balls not to play these "tourist fear mindgames" and start to re-examine thier value proposition, taking a leaf from the locals - as its clear the locals are taking the custom from the Kenilworth - and the smarter ones have even built thier own guest houses to lure you back and enjoy thier warm hospitaility.

I put all this down on my feedback form and weeks later recieved a patronising letter telling me all my comments were valid and had been taken on board - Cobblers !

The ultimate reason why I wont be going back to the Kenilworth was the triplicate printed invoice for 18p that I was presented whilst loading up the taxi with our bags - We had done a full check out and coughed up - and between checking out and leaving - I confess - my wife pilfered the mini bar for a box of juice - not a henious crime I know but one I am ashamed to admit.

Feeling like I had been "nailed" - I gave the bloke a 100 rupee note and told him to keep the change - and keep the Kenilworth !

  • Stayed: November 2007, traveled with friends
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1  Thank Felixshortstraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2008

We stayed here from 24th Jan - 26th Jan 2008. We didn't have much time & wanted to see what Goa was about. I would recommend to stay longer than 2days. The resort is amazing, really built for relaxation & peace. We had Triple Share option. The room was a good size, the only problem was that we did find insects in the room (cocroaches), the staff came and sprayed the room. The bathroom needs a face lift. The overall appearance of the hotel is wonderful. The grounds are spread out, you can lay under a coconut tree for hours & no one will bother you. The theme nights are good. We only had the opportunity to experience the 'Indian theme night', but we thoroughly enjoyed it. The food was Great! Sitting on the lawn & enjoying the buffet Indian cusine & being entertained with dancers & fireworks was well worth it. The cocktails are good! They do have happy hours so take advantage of those! The pool is huge & the staff are helpful in every aspect. You have to try the spa - The 'Hot stone Massage" was great! Overall Good stay!

  • Stayed: January 2008, traveled with family
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5  Thank HolidayDreamer23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2008

Spent 7 days at the Kenilworth, overall it was a really relaxing week. But to begin with, we got a room of a lower category than booked, i.e. without balcony and moreover on the ground floor where everyone could look into the room, as the footpath to one of the main entries was just in front of the room. After complaining, we were offered a luxury tent or a room with balcony from the second day onwards. Although the tents look quite well equipped, we decided to take a balcony room on the second floor. The view was into the adjacent garden, quite nice, but there was noise from trucks mostly until 10 PM. The toilet flush didn't work, but it was fixed next day without the need to report. Also, two defunct light bulbs were replaced without us having to complain. We got accustomed to the room and soon felt at home, as the beds were very comfortable, there was a coffee maker with daily replenished selection of coffee and excellent tea. Mineral water was delivered daily. The housekeeping did a really good job and it was always a pleasure to enter the clean and tidied up room. There was no ironing board in the room, however the directory indicated one would be delivered on demand. Air-condition good. Laundry service very good, same day re-delivery without surcharge. The television was ok, at least CNN was available, but not BBC. The bathroom amenities were fine. No daily newspaper, but one neighbouring room always had a fresh newspaper, possibly a special arrangement? Note: In the coffee shop there is a selection of local newspapers.

The Beach: The hotel is located at the beach, in a distance of about 300 meters mandatory in Goa. The beach is quite clean, only few stray dogs, and the usual peddlers asking five times the market price. Beach shacks are plenty offering good food. The "little Moscow" directly to the left when you exit the hotel is ok, the tenant very friendly and the tiger prawns good, but actually not cheap, 300 Rupees per prawn, and you can rest on the sun beds free of charge.

The Surroundings: There are some small shops just outside the hotel and also a dentist with very modern facilities. Taxis are outside the hotel and you can bargain. A round trip to Margao should not cost more then 250 rupees.

The Food: There is mostly a main buffet in the garden, but if you have booked half board as we had, you are only admitted to the “side” buffet at the coffee shop, unless you pay a surplus of about 550 Rupees. For breakfast you get eggs on demand, scrambled, sunny side up, omelette. that's fine, but the choice of real crusty bread and cheese is really disappointing. However in general, the Indian food is good or some even delicious, specially the vegetables, less the meat. At dinner there was live Indian classical music sometimes, but that was disturbed by incredible noisy techno sounds from the beach, due to a conference organized by the hotel.

The Pool and the Spa: The pool said to be the largest in Goa, it is really very nice and clean, the setting beautiful, actually, it consists of two pools and one jacuzzi, all on different levels. The Spa is modern, relaxing and very clean, we had Ayurvedic massage that was good but rather expensive, high taxes are added on all rates of the Spa! The pool and spa attendance is excellent and the towel service perfect.

The Infrastructure: Although the infrastructure as a whole is on a high level compared to the Indian average, there are some details to point our - there is no real kiosk selling things like cigarettes or newspapers, but a shop that sells postcards for 10 rs that is a good price, the foreign exchange rates offered by the hotel are fair and realistic, do not hesitate to change Euros or USD. There is a Disco/Casino that was mostly deserted, except for one or two slot machine players. I won 300 INR at a slot machine. The Kashmir shop has beautiful items and, even though prices appear high, you could get some value for money, as the items are of fairly good quality, there are some beautiful ornaments for sale I unfortunately couldn’t afford.

The Garden: The garden is beautiful, although not so lush as the incredibly green garden of the neighbouring Majorda resort, but still outstanding. It is groomed every day and the friendly garden workers greeted us when we walked by. The architecture of the walking paths is not very efficient and it takes a few days to find out which path leads to which place. The birds - the craws - at sunset are a nuisance and should be expelled by example explosives (they do that in the Majorda), and just a detail, there are no hamacas.

The Staff: I must say the staff is the real star of this hotel, so much friendliness, respect and helpfulness we felt to be upright and not just because we pay a lot for the stay. However, the English of some employees could improve, but instead, they are learning Russian to please the many Russian guests.

Some Excursions: We went to Margao, also called "Bombay of Goa", yes it is a bit crowded. The "tourist vehicle" cost us 250 INR for the roundtrip. I recommend to go to Angelas coffee shop (near the very centre, the red Municipality building), which is a simple coffee shop but very relaxing and friendly, they also have a collection of up to date newspapers. In Margao you will also see some really disadvantaged beggars, you may give some consideration. Another excursion lead us to Paradise Beach (Palolem) about one hour by car, this is a "secret" hint, it's one of the nicest places I've seen in India, We paid 1500 Rupees for a round trip of about 6 hours, a reasonable price. The beach is beautiful, clean, the Ocean calm, I recommend the Titanic restaurant that also serves exquisite Mexican food, and occasionally, a cow walks along the beach. Of course, there are peddlers but they are quite relaxed. On the way back from Palolem to Utorda we visited Cabo da Rama - except the view, not really spectacular, what a pity not more attention is paid to history, the canons just lie on the ground and are rusting away. Dabolim Airport: Smokers, be aware that there is no smoking facility at the airport, they take away your lighter at the security check and thereafter, smoking is prohibited anywhere.

  • Stayed: January 2008, traveled as a couple
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8  Thank Frequentvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenilworth Resort & Spa

Address: | PO Marjorda, Utorda 403713, India
Location: India > Goa > South Goa District > Utorda
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Utorda
Price Range: $118 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kenilworth Resort & Spa 5*
Number of rooms: 104
Official Description (provided by the hotel):
The Kenilworth Beach Resort & Spa is the perfect place for a tranquil retreat surrounded by the pristine beaches and exotic tropical beauty that Goa - the land of sun, sea and sand - is known for. The rooms of this 5-star property are beautifully designed to reflect the by-gone Portuguese era. Tradition seamlessly blends in with all the comforts of modern day luxury to make for a highly relaxing and comfortable stay. Step out on to a private balcony over-looking the Arabian Sea and the beautifully landscaped swimming pool. With impeccable service standards, water sport activities and luxurious spa treatments, The Kenilworth Beach Resort & Spa is a delight for business and leisure travelers alike. ... more   less 
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Also Known As:
Kenilworth Resort & Spa, Goa Hotel Utorda
Kenilworth Resort And Spa, Goa
Kenilworth Beach Hotel
Kenilworth Beach Salcette
Kenilworth Beach Resort Goa
Kenilworth Resort & Spa Goa/Utorda

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