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“Clean, Comfortable resort”

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Kenilworth Resort & Spa
Ranked #2 of 3 Hotels in Utorda
Certificate of Excellence
Mesa, Arizona
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Clean, Comfortable resort”
5 of 5 bubbles Reviewed January 7, 2014

Clean, comfortable resort for the right price.

Check In - was fast and easy. The front desk was friendly and straightforward about the christmas gala dinner charges, daily rate, etc.

Room - it was very clean. bed was comfortable with clean sheets. bathroom was up to U.S. standards with a tub/shower. Room and bathroom did not smell as sometimes Indian hotels do. The bathroom was pretty clean with no major mildew, mold, damage. Towels were not too bad. Be sure to ask for a room with a view of the pool area. Our room was facing towards the back of the resort but there was construction going on the deck area right below so it was noisy all day. Make sure to ask about any ongoing construction or renovation.

Room service - we did not order anything, but they did bring us towels right away after we called for some.

Pool - magnificent! this is the best pool I have ever seen in all of India. better than most U.S. pools too. It is crystal clear, bright blue, and surprisingly had no debris or bugs of any kind in it. Very well maintained. The lounge chairs were a little dirty, but cover it up with pool towels and it's fine. Drinks at the swim up bar were good and reasonably priced.

Gym - did not smell. had the basic machines.

Spa - amazing. Just walking through the spa walkway you will feel like you are in a U.S. spa. Very tranquil, soothing, modern, and clean. The masseuse spoke english and well trained. Not ayurvedic (an oil slathering). They slipped a piece of paper the 2nd night of our stay for a christmas special for massage, foot reflexology, and body scrub. When you check in, try asking for a package special.

Food - the breakfast was decent. It is the normal India breakfast buffet with indian and american choices. Nothing spectacular. I asked for orange juice and the server brought me mango juice. The fine dining restaurant was great. It was fairly cheap for fine dining and was actually tasty. Service was great, but there were only 2 other tables filled at the time. The pastry shop had amazing looking items, but the cake and cupcake we got didn't taste very good. The christmas gala dinner was absolutely wonderful. Good tasting food and a huge variety of everything you could imagine including fruit sculptures and elaborate displays.

Beach - clean soft sand as you would expect of south goa.

Check Out - easy and accurate. no hidden charges. the taxes in India are always a shock, but nothing was incorrect.

I have stayed at the Majorda Resort here in Goa as well. I would put this resort at the same level. Both are great choices for this price range. I would definitely stay here again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunnyAZ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, January 11, 2014
Dear Guest,

We thank you for staying with us at Kenilworth Resort & Spa, Goa and sharing your experience on TripAdvisor.

Located close to the beach, our resort offers a visual feast to its patrons and boasts of excellent accommodation, modern amenities and multi-cuisine restaurants. It is nice to know that we were able to meet your expectations and make your stay memorable.

We are glad to have received such a pleasing review from you. Your warm words of appreciation have been conveyed to the entire team, much to their delight. Furthermore, your concerns have been duly noted and provisions will be made at its earliest to avoid such occurrences.

Look forward to welcoming you again in the near future.

Best Regards,
Vishal Khosla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Navi Mumbai, India
1 review
3 of 5 bubbles Reviewed January 7, 2014

1) I found Check in - Check out timing little strange....2) Location & property is very nice, but the same is net-off with Poor Service...3) We were not served Welcome Drink inspite of repeated request.....3) Home Service is very slow and non-responsive, after in room dining, table cleaning took place after long hours...4) most importantly Food is Very Very Bad....Menu was repeated in Veg category for 2 consecutive days.....very limited options in food....I think hotel need to look specially in this area seriously....However, Location is very good and property is well maintained.

Room Tip: We accommodated in Superior Deluxe....Room were of Average quality...not great and extraordinary.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ankitbjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, January 13, 2014
Dear Guest,

We thank you for sharing your experience with us on TripAdvisor.

We regret that your overall experience at our resort was not up to the mark. Your concerns have been shared with our associates and we assure you that necessary measures will be taken at the earliest. We have made a note of your suggestion regarding food menu and will incorporate new dishes, as applicable. We strive to offer the best of hospitality to our guests & are disappointed to note your less than perfect stay experience with us.

We hope to secure another chance of serving you with our amended services in the near future.

Best Regards,
Vishal Khosla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludhiana, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 4, 2014

We have just returned from 2 sunkissed weeks at the Kenilworth Hotel. It was our first trip to Goa and it is the most fantastic place which everyone should pay a visit to. The hotel on first impressions is very grand and you are greeted by very efficient staff. This a great resort, spacy rooms, a very large pool, lots of free sunbeds with free towels and a hardworking staff. Large garden, do not sit under the coconutpalms, you might get a headache.Extremely friendly staff, very clean big rooms with comfortable balcony. Food was excellent. It was amazing to find that this resort is so huge and virtually on the beach.Fantastic spa, sea food, great beach and a huge pool surrounded by palm tress. still missing....

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sangsingh171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, January 7, 2014
Dear Guest,

We thank you for staying at our resort and sharing your experience on TripAdvisor.

We are glad to know that you and your spouse had a memorable time staying with us.
Kenilworth Resort & Spa, Goa is designed to match the spellbound beauty of Goa and pamper all its visitors in the best way possible. We are pleased to know that our associates were able to take good care of your requests and left no space for complaints. It is good to hear that you found our food delectable, rooms comfortable, spa rejuvenating and the hotel view fascinating.

We shall be eagerly waiting for your next visit soon with our friendly and exuberant hospitality.

Best Regards,
Vishal Khosla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

8 night stay as part of a two centre trip to Goa including New Year celebrations. The hotel is in a beautiful setting with one of the nicest swimming pools we've used. Access to the beach is easy although you're not allowed to take hotel pool towels out to the beach. We had a deluxe room with a sea view which was comfortable if a bit dated. Good sized balcony with lovely views of the sunset. Had room service one evening which was excellent and very reasonable. Lobby bar has happy hour with buy one get one free on drinks between 5 & 8 pm. Spa looked amazing, didn't use but heard good reports from others. Guest Relations Manager is great, very keen to receive and act on feedback and will go out of her way to make your stay a wonderful experience. New Year's Eve Masked Ball Dinner was fabulous - yes, it's expensive if comparing the cost to a meal outside the hotel however, the effort which went into delivering this wonderful occasion was immense - the range, quality and abundance of food ( including lobster and tiger prawns) was excellent and the event well organised. We ate in the hotel restaurant one night (pizza from wood burning oven was great), usual hotel type musical entertainment which was fine.
Staff in general were really keen to please, particularly the guys at the pool who moved sun loungers for us a fair distance so that we were nearer the beach.
Ok, some of our thoughts in respect of improvements which could be made to make this hotel even better:
Move some of the sun loungers and umbrellas down to the front lawn looking onto the sea for those who want to escape the noisier pool bar (music) area.
Expand range of breakfast food choices for non Indian guests.
Support waiting staff in terms of a more organised approach and look at why orders take so long to appear (happy to wait for freshly cooked food however 20 mins for a poached egg is too long), frequently tables not set properly, always something missing - didn't look like there was a manager on duty who was actively anticipating guests' needs.
Finally, Sanjay, who manages the reception team and who dealt with our booking ( book direct with the hotel, you'll get a better rate), has been brilliant and came to see us off in person.
If you're looking for a medium sized hotel where you are made to feel like a person and not a room, this one is for you!
We would certainly recommend this hotel and would have no hesitation about returning.

Room Tip: Ask for a room on the upper floor, better views, Room 245 had an us obstructed view of the sea - hot...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, January 7, 2014
Dear Guest,

We thank you for staying with us and sharing your experience on TripAdvisor.

We are pleased to know that our resort’s beautiful setting and energetic hospitality gave you a memorable experience in Goa. We focus on offering complete satisfaction to the guests, which is why our room services are pocket friendly. Happy hours at lobby bar, amazing spa are some of the examples of our efforts. We feel happy to know that our associates were able to take good care of you during your stay. We have taken a note of your suggestions and will look into the matters to make the necessary changes.

Look forward to welcoming you in the near future.

Best Regards,
Vishal Khosla
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
1 review
4 of 5 bubbles Reviewed January 3, 2014

I visited with my family(wife+two children) in Dec'13, initially I planned to stay 3N/4D however, my children enjoyed the stay so much that I had to extend it by another day. Hotel is walking distance from the beach, has a great swimming pool as well as a children activity center. It also has a gym, Tennis court & basket ball court. Enjoyed playing Tennis with the kit provided by hotel staff, Big lush green lawn offers you a great place to relax & have late evening stroll. Breakfast buffet spread is good, rest other meals are just ok, you may better have it outside, I preferred to go to Martinie corner, close to hotel, it serves typical Goan cusinies. Hotel staff is helpful. Overall Had a great holiday with family. Thanks Kenilworth staff to make it a memorable experience. - kamal sehgal

Room Tip: Garden facing rooms on the first floor are good.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KamalSehgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, January 7, 2014
Dear Guest,

We thank you for staying with us and sharing your views on TripAdvisor.

Located in close proximity to the beach, Kenilworth Resort & Spa, Goa is a preferred choice among leisure travellers. We are glad to know that you and your family had a wonderful experience at our resort. It is nice to know that you liked our location, recreational facilities, dining options, and the overall ambience. Your note of appreciation for our associates will motivate them to achieve even higher standards of hospitality.

We look forward to your next visit soon.

Best Regards,
Vishal Khosla
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed December 31, 2013 via mobile

Don't go by what you are shown on the website. The property is a huge disappointment. Service, Food, Facilities, Rooms........all compete for the worst rating possible.

I asked for a refund and am advised not possible for Vishal the General Manager does not have the authority over booking.com who only confirmed the reservation whereas I paid all the.money on arrival.....-on rates which are absolutely ridiculous.

If you plan a vacation and don't have a place to stay.don't stay at Kenilworth. Either cancel or stay in a regular branded property.

Stayed January 2014, traveled with friends
Helpful?
2 Thank ajays2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed December 30, 2013

A very enjoyable stay and got upgraded to a suite which was fantastic. Great resort, nice pool and beach.
The staff looked after us very well and the spa was excellent, value for money.
The staff in the games room helped us a lot by providing info about the hotel and the local area.

The breakfast could have been better.

I would recommended to friends and family.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poonda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, January 2, 2014
Dear Guest,

We thank you for taking out time to write a review about your stay at Kenilworth Resort and Spa.

We are glad to know that your stay was pleasant and you had a great time at our resort in Goa. Our associates ensure to serve guests with excellent services and we are pleased to know that they took care of you in a manner that appealed to you and that you enjoyed our Spa experience as well. We will definitely share your note of appreciation with them which will boost their morale.

We regret that the breakfast was not up to your mark and taking your feedback into consideration, we will strive to make improvements.

We look forward to welcoming you again with excellent hospitality in the near future.

Best regards,
Vishal Khosla
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kenilworth Resort & Spa

Property: Kenilworth Resort & Spa
Address: | PO Marjorda, Utorda 403713, India
Location: India > Goa > Utorda
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Utorda
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenilworth Resort & Spa 5*
Number of rooms: 104
Official Description (provided by the hotel):
The Kenilworth Beach Resort & Spa is the perfect place for a tranquil retreat surrounded by the pristine beaches and exotic tropical beauty that Goa - the land of sun, sea and sand - is known for. The rooms of this 5-star property are beautifully designed to reflect the by-gone Portuguese era. Tradition seamlessly blends in with all the comforts of modern day luxury to make for a highly relaxing and comfortable stay. Step out on to a private balcony over-looking the Arabian Sea and the beautifully landscaped swimming pool. With impeccable service standards, water sport activities and luxurious spa treatments, The Kenilworth Beach Resort & Spa is a delight for business and leisure travelers alike. ... more   less 
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Also Known As:
Kenilworth Resort & Spa, Goa Hotel Utorda
Kenilworth Resort And Spa, Goa
Kenilworth Beach Hotel
Kenilworth Beach Salcette
Kenilworth Beach Resort Goa
Kenilworth Resort & Spa Goa/Utorda

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