This hotel has potential: good pool, garden and uncrowded sandy beach. The room was spacious with sitting area, bedroom, walk-in dressing room and bathroom. However, the sitting room window was filthy, there were no clothes hangers or drawers/shelves for storing clothes (just a bench on which we had to pile everything) or drinking glasses (despite a mini bar) and the bed linen was dirty and had blood stains. When we reported this, there was a casual response of "We'll send someone". The duvet cover was changed but the dirty sheet was left on the bed! The management offered us another "lovely" room but it was the same room that another couple had moved from because it was dirty and the toilet flush didn't work! The view from our balcony was of fields cultivated by local farmers (delightful) but also of the roof of the adjoining accommodation block which was a repository for broken air conditioning units and rusted corrugated iron sheets. Service at all levels and staff training were poor (but we have to commend the excellent pool attendant). There seemed to be little understanding about the basic requirements for running a good hotel and looking after guests. The food was good but we did have to wait a very long time for masala dosas at breakfast because of inefficient and disorganised staffing. The masala chai was good. The hotel did have the advantage of being a short drive from the airport. We would not wish to return to this hotel. How did it get a 5 star rating?
- Official Description (provided by the hotel):
- 5 Star Royal Orchid Beach Resort & Spa...... Serene Seashore/Coastline.....Luxurious well maintained lawns......Petit cute gardens.....Water bodies with live Koi fish,lilios,lotus,orchids & anthuriums.....Tempting clear blue pool.....Remember we are on the beach,not at the beach..... ... more less
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- Also Known As:
- Royal Orchid Beach Resort And Spa, Goa
- Royal Orchid Beach Resort & Spa, Goa Hotel Utorda
- Royal Orchid Beach Resort & Spa, Goa Utorda