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“Does not have 5 star amenities”

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Royal Orchid Beach Resort & Spa, Goa
Ranked #3 of 3 Hotels in Utorda
Mumbai (Bombay), India
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Does not have 5 star amenities”
2 of 5 bubbles Reviewed December 16, 2013

We were a group of 5 girls who have just returned from a 3 day stay at the Royal Orchid (the 2nd bad experience with this chain of hotels in this year) The rooms are ok but the main cause of concern are the bathrooms. We were given a suite which had a bathtub and everytime we took an overhead shower the entire water would spill outside. The rooms were cleaned with a particular detergent that made walking around slippery. It was a nightmare having to mind your step when you had to get out of the bathtub.

On arrival itself the bathtub looked filthy and had dirt marks. The doors were old and had cobwebs and dirt marks around them.

The staff is very nice and polite and the only positive thing in the place. The pool is well maintained and clean.

Royal Orchid has seriously disappointed us this year as we had a terrible experience in Bangalore and now in Goa. We are definitely staying away from any of their properties henceforth !!!!!!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NatashaL2305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this review, December 17, 2013
Our sincere apology, but do give us a chance to score even better in the next visit. We did enjoy your presence. Our entire staff miss you all from the day your'll left. Sorry for the errors, but we do want to see you all again.
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729 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
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English first
Mumbai (Bombay), India
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 9, 2013

Had been here for an offsite by HDFC Bank for 5 days...Beach facing...amazing ground...had a blast in the party organized..very good conference hall and amenities..decent food...

Very clean rooms..Gives a feel of staying in a super deluxe five star..Much improvement needed to be considerd as super deluxe.

Had travelled to the place in Aug 2011..

Room Tip: All rooms are pool facing..so no issues at all..
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank garggirish01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this review, December 9, 2013
Thank you for remembering us. Your comments are highly valued. Do hope to see you on a relaxed holiday with us. Thank you so much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gurgaon
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed December 3, 2013

Not in any sense it is a 5 star property (as it is advertised), we stayed there from 27th to 29th Dec '13, and they disappointed us with everything 9 except location). We requested for a double bed in advance upon checking in we found that they have just pushed 2 single beds together, we thought its fine, not a big deal, as soon as I sat on it, it slided away huh..... Then we noticed that there are mosquitoes in the room, so we called housekeeping, a person came and said that it is the only room they have available, and he will fix the bed as it needs to be screwed with the wall which they forgot to do when preparing the room. It took him around 15-20 min to do that while we were just learning his job.

Once it was done I realized that Electric Kettle isn't there in the room, after 3 reminders it finally came. Mean while I called housekeeping for Bath Robe as it wasn't there, and to my surprise I was told " We Don’t Provide That, we haven’t introduced it yet", I was shocked by this, so I asked to guy who came to give Electric Kettle about Bath Robe and he said we do provide it on request.
I was very angry so I spoke with their Lobby Manager, and in next 10 Min. they sent the Robe, I was utterly disappointed with the lie of the first guy.

Day 2, we left the hotel at 12 after calling Housekeeping to clean the room, we came back at 4 and found that the room isn't clean. And all they had to say was sorry it was missed, we'll do it now, someone please ask them what is the guest suppose to do while the cleaning is in progress.
When we raised this we got a call from some of their sales head, asking us to meet her in the lobby......which never happened.
For smallest things like ice cube or shampoo, at least 3-4 reminders are required.
They are only interested in the wedding guests, every second day they have most of the rooms booked for wedding happening in the resort, and entire staff is busy taking care of it.
Only thing good is their location its actually on the beach nothing apart from that.
Poor Service, poorly maintained property, paint chipping out of the walls.
Zero value for money.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShwetaGurgaon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this review, December 3, 2013
Extremely sorry learning your experience. We do feel your plight. Please feel free to call us & we will host you a lovely stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gandhidham, India
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed November 25, 2013

First of all, this place is located in south goa so i guess that would filter most of the readers of this review. For the rest of you, this hotel is definitely worth it. Once you get through the tiny and thin roads that goa is full of you will definitely like what you see. The rooms are nice, the service food, drinks, everything is fine. You can access the beach directly from this hotel which gives u a range of water sporting options which are, by far, better than the ones you get in baga/calangute.

My rating 3.5/5

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nimish131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this review, November 26, 2013
Thank you for remembering us. Nice to read your comments. We do hope to see you again. Do have nice day....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed November 24, 2013

We visited this Resort for 3 nights in 2nd week of November 13. I was skeptical after reading very bad reviews about the property but decided to go ahead on my previous experience with Royal Orchid other properties which was good.

We had a pickup and drop to airport facility provided by Hotel which was good and prompt.
the check in process took hardly any time, we had booed a suit, which was good and specious with 2 LCD Tvs in Bed room and living room along with 2 air-conditioners. also had a small balcony with 2 chairs coffee table , also had a fan.

Bathroom was good with TUB. only issue was a Shower Handle which was loose and came out the moment we started the shower. being engineer myself i could fix it again to the knob. but its a issue for ladies and other guest as you start the shower and handle comes in your hand at the first instance.

Hotel is good and maintained. service also very prompt.

now some negative points

though Food had variety it lacks the basic thing which is taste. need to improve on this . as though we had all meal included plan we chose to eat Dinner at nearby popular restaurant Called Zeebop.

the Ala Crate menu also lacked variety. specially snacks item.

on children s day they had complimentary French fries and Cheese balls for kids . also every day there was a small gift of chocolates delivered to room for kids.

the Beach is good ,with hardly any crowd crystal clear water with clean white sand beach.

the swimming pool was well maintained.

one more thing we had some surprise gift included in our package which never came , anyways it hardly matter.

overall it was a good holiday experience for family and specially for my six year old daughter. she enjoyed it at the most which was satisfying.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ABHIJIT B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this review, November 25, 2013
Thank you for putting your comments across. We have noted the points to take future correctives. Thank you once again & hope to see you soon again.
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Chennai (Madras), India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 16, 2013

Nicely developed property but can be maintained better. We landed in the hotel and waited for 3 hours to get a room and check in. The reception was in chaos. The restaurant hardly manned or equipped to handle the guests. long wait for breakfast too. for the value it is hardly worth going back to.

Room Tip: All rooms are well placed with good views.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SumitBothra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this review, November 17, 2013
Thank you for your comment. We are sorry for the experience you incurred. This all resolved & hoping to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 13, 2013

The experience was good overall except for the noise that kept coming in due to repairs. First time i stayed in south goa and it was very clean and decent place to stay. Stay on first floor as the view is amazing.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blitzkreig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this review, November 13, 2013
Thank you for your comment. We hope to see you at our resort again. Do try to come during the Christmas season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Orchid Beach Resort & Spa, Goa

Property: Royal Orchid Beach Resort & Spa, Goa
Address: Next to Park Hyatt in the North & Alia Diwa in the South | Uttorda Beach, Utorda 403713, India
Phone Number:
Location: India > Goa > Utorda
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Utorda
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Orchid Beach Resort & Spa, Goa 5*
Number of rooms: 73
Official Description (provided by the hotel):
5 Star Royal Orchid Beach Resort & Spa...... Serene Seashore/Coastline.....Luxurious well maintained lawns......Petit cute gardens.....Water bodies with live Koi fish,lilios,lotus,orchids & anthuriums.....Tempting clear blue pool.....Remember we are on the beach,not at the beach..... ... more   less 
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Also Known As:
Royal Orchid Beach Resort & Spa, Goa Hotel Utorda
Royal Orchid Beach Resort And Spa, Goa
Royal Orchid Beach Resort & Spa, Goa Utorda

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