We stayed at the Vecchia America for one week during the ski season of 2012 as a school group. Having organised 14 school ski trips in venues across Austria and Italy I have encountered several levels of hospitiality throughout my time. The Hotel Vecchia let us down on many levels unfortunately.
Firstly the food was below par, the first pasta main was hit or miss but the meat main was always a let down. To be fair the salad bar was varied and well prepared. The service was something I have never come across before. A troop of very inexperienced and aloof waitresses from a Leeds Hospitaility school led by a busy Italian head waiter who did not speak any English. Very unique set up.
The Manager spent the entire week patrolling the reception area with a scowl keeping a close eye on the activities of our 41 teenagers who never gave him at any point reason to be concerned. The areas available for the children to relax in were inadequate and the games room was redundant.
Bedrooms were very sparce and antiquated. The manager expected several of students to share a double bed until we insisted that this would not be appropriate.
Make sure, like us, that you do a breakage assessment on arrival at the hotel. We handed in on the first day the breakages that we had uncovered in all our rooms and had them signed by the manageress. On the last day, despite this, the manager decided he was going to charge us for damage to a room that we had pointed out within an hour of arriving. The manager did not speak English, although this is not a problem (2 of our group are fluent in Italian) he made no attempt to make us feel welcome throughout the week. Most of the time we felt in his way.
Folgarida is a great location for a ski trip. This was our second trip to the village having stayed at the Kapriol two years earlier. The Kapriol was excellent.
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