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“OH MY GOD!!! IS THIS A HOME FOR RATS OR WHAT?!”
Review of La Planta Hotel

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La Planta Hotel
Ranked #3 of 4 Bais City B&B and Inns
Reviewed December 8, 2012

My Family and I are spending our time at Bais City for the dolphin or whale watching...
then we choose this hotel, it's really a nice hotel, but the Desk staff, a bad experience, we really wait for a long time to get the voucher card, plus the staffs are disrespectful, they don't had manners...

The time when we had our breakast and my reaction is "YUCK" I mean, they don't even know how to cook this simple things, and the waiters and waitresses do nothing, they only do is gossiping.

And this is my worst experiece, They had a nice pool and a nice view, but when I was in the pool, I saw a black disgusting rat, diving in the pool............. (O.O)
I was so shock and I screamed... but the staffs never care...

We didn't go dolphin watching and we never finished our one week stay in this hotel...

  • Stayed: May 2012, traveled with family
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4  Thank KatePhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 - 36 of 37 reviews

Reviewed February 26, 2012

We recently had a convention in the city and the hotel that I usually stay in was fully booked so they said this was a good alternative...I was told that the hotel is relatively new, used to be an old ice plant. The exterior had a Spanish kind of touch. Reception area was quite modest, furnishing not bad either! The rooms were average but clean though. I didnt get to enjoy the hotel that much since I was out attending the convention in another hotel most of the time! Food served during breakfast was nothing special. I guess, I was satisfied with my stay with the service making up for the neutral feeling I had when I stayed there!

  • Stayed: February 2012, traveled on business
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2  Thank nmc8693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2011

• Will Never Again Stay Here – POOR QUALITY Hotel, POOR SERVICE, RUDE & DISRESPECTFUL, DESK Staff & STAFF

• Shocking, Disgusting, Horrible Experience

• WARNING DON’T STAY!

• You will be Disappointed & Destroy your Holiday. Owe full …… WOEFUL


Hotel is average, stayed twice in the hotel on 2009 and 2010, in 2009 we stayed one night in hotel best room & on May 2010 we book again the best room they have and along with it are complimentary breakfast. And I had an experience in Desk staff where I have to wait for a long time just to get the voucher card for two and plus that staffs is so rude/disrespectful its looks like you are the one begging for that voucher card which is not good for the frontline business of the Hotel.

Following with, we had a disgusting breakfast as they don’t know how to make toast bread. Waiters & waitresses that are disrespectful and do nothing, all they do are gossiping.
It them takes to long to make a soup and sandwiches, where there is no else in the restaurant waiting.

Computer should be faster and cover for the car spaces as the car get too hot.

The staff, chef, especially the Desk Staff should do seminars and trainings, desk staff should be more respectful, friendly to the costumers are in Front Line Business of the Hotel, they should offer a professionalism and good character to the costumers.

The Hotel should provide enough Towels and toilet paper, and shower should be renewed and as well complimentary purified water as the water is not safe to drink.

Hotel management should not provide cheap quality shampoo, soap and slippers as well the plastic cups for coffee and its like a penny pinching attitude,

If Planta Centro Hotel management want to provide a QUALITY Service to their client they should take actions to the complains of their costumer. Hotel management should give more priority to their costumer and Quality service, without us/clients the business is nothing.

Will we Stay Again? NO, I had a Disgusting experience, and would not recommend it to anyone.

Room Tip: Before booking a Hotel please do your homework so you will enjoy your stay/holiday. Just don’t stay...
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  • Stayed: May 2011, traveled as a couple
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2  Thank zoe z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2011

When trying to arrange a wedding and reception at this hole, I was given the complete brush off and run around.. Apparently no one can handle these type of arrangements accept the "Manager". This "Manager" is never available or even at the property. I was told to send an email but was given the wrong email address. I was then given another email address and after 10 days still have not received a response. I was given two additional phone numbers to call however, these were just numbers to another desk clerk who could not help me. If not for the fact my fiancee has her heart set on this place I would definitely take my business elsewhere!!

Room Tip: Find another hotel!!!
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  • Stayed: October 2011, traveled as a couple
    • Service
3  Thank Charles O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2017 via mobile
Google Translation

Stayed: July 2017, traveled as a couple
Thank Cyprien V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014 via mobile
Google Translation

Stayed: April 2014, traveled as a couple
Thank Fab8867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaPlantaPh, Public Relations Manager at La Planta Hotel, responded to this reviewResponded August 17, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013
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Room Tip: Er blijkt nog wel een ander hotel in Bais te zijn, maar deze werd ons afgeraden. La Planta vonden w...
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  • Stayed: August 2013, traveled with friends
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    • Service
Thank abeernink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Planta Hotel

Address: Mabini Street, Bais City, Negros Oriental, Philippines
Location: Philippines > Visayas > Negros Island > Negros Oriental > Bais City
Amenities:
Hotel Style:
Ranked #3 of 4 B&Bs / Inns in Bais City
Price Range: $30 - $36 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Planta Hotel 2.5*
Number of rooms: 17
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