Upon my arrival i was quite disappointed to find out there's no available power plug in the room. i was about to stay for a week or more at your hotel and i can't live without power source for my notebook, handphone etc. i'm asking politely for the extension MULTIPLES times until one of your staff (a male, supervisor i guess?) come to my room and gave me the power socket rudely as he shouted with the hard voice to me "itu pun nak berkira!!???" and act like a gangster...is that the manner of a hotel staff? i was so disappointed and decided to check out immediately! i can't believe he could say something like that to me while i never said rude word towards your staff nor rise my voice!. This is my 1st time experiencing such horrible attitude by a hotel staff.
Your hotel was my 1st choice whenever i come to Bintulu. Before, i did recommended to my colleagues, friends and family to stay at your hotel because of the good price and the improving facilities. And now, with that kind of attitude of your rude staff. I don't think i will stay there anymore and i won't recommend to any of my colleagues, friends and family as well.
My apologize if my request for the power extension is very hard to be fulfilled but that is not the license to be rude to your customer. Please educate your staff with manner!
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