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“Not well set up for Aurora watchers, otherwise very pleasant”
Review of Hotel Fjallet

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Hotel Fjallet
Ranked #1 of 1 Hotels in Bjorkliden
London, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Not well set up for Aurora watchers, otherwise very pleasant”
Reviewed January 21, 2014

We booked a cabin on the Christmas package. Our goal: to see the Northern Lights, and this is where Fjallet and Bjorkliden are not delivering the Swedish efficiency we expected. The first problem is that the resort is peppered with enormous powerful floodlights, meaning that you have no hope of seeing said aurora without walking a ways up the hill to escape the light pollution. Problem number two is that there is no easy way to tell whether aurora are active and visible or not. If a staff member could keep an eye on the Abisco webcam and alert guests when lights are active that would be valuable. Instead one ended up spending large amounts of time on the mountain hoping, and striking informal deals with other guests to text each other if the ignite should come. Because of these omissions we all peacefully slept through a huge display which occurred at 4pm. Annoying.

Everything else about the hotel and cabin were very pleasant. The staff are friendly, the food was good and varied. The cabin itself was comfortable and modern. If going in winter, bring ya snow boots!

Stayed December 2013, traveled with family
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Thank lwxgcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 20, 2014

Stayed here for 4 nights in January. The first room we were given was very small but the real problem was with the bathroom, it was covered in black mould and smelt appalling. We were moved to another room which was bigger and cleaner but there was still mould around the extract fan. There are no drying cabinets in rooms and no facilities to dry ski gear in the hotel. Also there are no kettles in rooms meaning you have to buy tea and coffee from the bar which is expensive. The restaurant is large and unwelcoming, the Lapland resort books promise good selection of food but when we were there was no choice at all and is expensive at £27 a head for 2 courses. There is no where else to eat in Bjorkliden and there are no shops to buy snacks.
The sauna is small and when we were there not particularly hot.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LondonTraveller6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 15, 2014

This was my first time to the arctic and Hotel Fjallet was part of my superb package booked via 'off the map' travel, who by the way are SchMazeIng….. see below comments..
But first the Hotel….
I have to say I found some of the reviews quite harsh. Whilst its not a Luxe 4 star hotel its more than adequate if one is used to staying in 3/4 Star Ski Hotels. It does not purport to be a deluxe spa type hotel and it certainly is not BUT the location is amazing half way up the mountainside with superb views over the lake from the south facing rooms and also the dining room and reception area. It offers a Cosy 'mountain lodge' atmosphere with a large social reception area with a bar/cafe and a constantly replenished log fire and lots of cosy armchairs and sofas so ideal for relaxing in between the many excursions and activities on offer, trips out to see the Aurora or pre and post dinner. I travelled alone and was never short of company if I wanted it, there was a lovely mix of interesting people from all over the world and the big plus is you can walk outside the hotel lobby and be on the mountain in moments so its an ideal location if you do not have transportation. The activities are all well organised and right on the doorstep apart from the lights over lapland photography tour which is in the Abisko National park and I highly recommend.
The staff were very helpful and even upgraded my single room to a double at no extra charge so i had a view towards the lake.
The rooms are not large but seem to have been recently decorated and are fairly stylish, the bed was very comfortable and there was constant hot water, what more would one want, oh yes a TV and a sofa but to be honest the reason one would come here is to be outside looking for the Aurora and partaking in the exciting snow activities. I literally fell into bed past midnight each night after out aurora hunts and was up at 8/9am for a hearty breakfast and then off and out or sitting by the fire in reception.
I had a full board package so was restricted to the dishes of the day but I felt the food generally was very good. Its more hearty home cooking style than gourmet with lovely stews and lasagnes, a whole salmon one evening, good soups at lunchtime plus mains as well. The new years eve dinner was more gourmet style with Fillet of Reindeer and a loganberry jus for main. You can eat as much or as little as you like and there is a coffee and tea table which you can help yourself too as well.
All in all I would recommend this hotel to everyone but the most fussy or discerning clients, and after all the reason to come here is to experience the great outdoors and the Aurora and you would be hard to find a better location.
Just a few words about 'Off the map' … they are not the cheapest but they do offer a 100% plus!! efficient and quality service - and to be honest you get what you pay for!! They go the extra mile in every way even to the fact that both Katie and Jonny were based at our hotel over the new year period and were completely 'hands on' hosting and making sure everyone was happy.
Even if they were not there in person I trust that they would have been available on email/ phone at any reasonable time to handle any enquiries quickly and smoothly. They are so well geared in every way and personally choose all the activity hosts so have a very personal relationship with them and are able to feed information and quickly and effectively.
I met and chatted to many other guests who were staying at our hotel and apart from the initial booking had had zero communication with their tour company and were left to their own devices and its a bit of a minefield finding out the best times/places to go to find the Aurora. Katie and Jonny even went as far as to drive their guests from our hotel in Bjorkliden one evening when it was cloudy to Abisko where it was clear so that they could experience the amazing lights display that evening---- thats impressive. When we all got back to the hotel completely elated after our experience many of the other guests in the hotel were amazed and very envious that they had missed out… they had no clue ( as I would not have had had it not been for Katie and Jonny) what a difference a few Kilometres and a mountain could make to the weather and cloud.
Transfers to and from the airport and any of the activities are all geared as to minimise waiting and travelling time and maximising holiday enjoyment time.
Come here if you love the home from home cosy hotel environment and the great outdoors and go with OFF THE MAP.
Don't come if all you are after a pampered deluxe gourmet experience…. its not whats its about...
I

Room Tip: South facing rooms look towards the lake The single rooms all seem to be on the North side so no re...
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank AngelaKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed January 12, 2014

A magical place to stay with plenty of fresh air and snow. The staff are wonderful and caring. Snow shoeing and dog sledding was the highlight and highly recommended. A place worth visit time and again. A unique place in a wonderful setting.

Room Tip: The cabins are spacious and suitable for families. Each has its own sauna which is a great way to e...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dinesh V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 12, 2014

This hotel was recommended and booked through Off The Map Travel and it did not disappoint as a base for our New Year trip. As an aside, Off The Map owners, Jonny and Katie were there during our visit and really went the extra mile to ensure we had a memorable experience. When they took us and fellow guests in their car a couple of miles down the hill to get a better view of the Northern Lights they literally did go the extra mile!

Bjorkliden is situated about about 90 minutes ice road drive from Kiruna airport. The hotel is set up the hill with beautiful views out over the large lake and hills. Accommodation is either in the main hotel or separate cabins. A point to remember - if you are in the cabins you need to get in to your cold weather gear every time you visit the bar or restaurant. Rooms in the hotel are not generous but adequate if you are used to European ski hotels.

There is a good sized restaurant with a mix of table and buffet style service used for all meals. Helpful, friendly staff are on hand to serve drinks. The inclusive food was good: be prepared for a variety of reindeer dishes. Reindeer with lemon and cracked pepper served with mashed potato and lygen berries was excellent for New Year's Eve.

The hub of the hotel is the reception and adjoining lounge in which the staff keep a blazing log fire. This is a very social, relaxing place where people spend time swapping stories about their adventures and Northern Light sightings.

The hotel offers a range of activities - snow shoe hiking to the lavvu (hut) further up the hill was particularly memorable and the snow mobile excursion was very enjoyable. All our activities were organised beforehand by Off The Map Travel but undoubtedly the highlight was Abisko Dog Sled (see our separate review for more detail).

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SteadyTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 10, 2014 via mobile

We stayed in a cabin with its own cooking facilities. It was clean and adequate and for our family it was nice to be out of a hotel room for a change on our three week vacation. Difficult to get around in this part of Sweden without your own car. We took the train (down the hill from the hotel) to the next town over for groceries and the hotel picked us up to bring is home which was a very nice service for them to provide. We ate at the hotel for breakfast and dinner, nothing overwhelming but quite good. A step up from the Tourist station in Abisko but not incredible.

Stayed January 2014
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco Bay Area
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 5, 2014

Lapland Resorts, to which Hotel Fjället belongs, has for the 2013/2014 season produced a magazine, which do not hold back in terms of the superlatives used to describe the various resorts. Apart from praising themselves more or less throughout the publication, it is unclear what the purpose of this magazine really is - other than creating quite some expectations among their guests. Expectations that at least the Hotel Fjället cannot live up to in terms of rooms, service, and food.

Sure, if you are looking for a well located Lapland base for i.e. the Kungsleden trail, hikes up Kebnekaise etc., the Hotel Fjället works more than fine. It also holds nice views towards Lake Torneträsk. However, it is i.e. stated in this odd magazine that all rooms have recently undergone updating - which is not true. Some rooms are still very much of the old kind - with very old shower facilities. As a single traveller, I was awarded a single-bed room, which is fine, however, it turned out that the room was indeed of the old kind - and, perhaps more importantly, facing away from the lake. Now, be aware hereof: Around half of the rooms at Hotel Fjället face away from Lake Torneträsk, up towards the back country - which is a completely, and much less exciting view (in fact, you tend to see more of the front parking lot). Make sure to ask for a room facing the lake - and make sure you get one of the updated rooms.

Then there is the service. I guess it is OK - however, it ranges from very qualified and kind personnel, to close-to-hopeless. I had more than a few of these experiences, as I was there with a camera crew, asking for a bit of simple location advice, where I was met with complete ignorance and almost rude behavior from some, typically, very young staff. And it is not because the personnel is stressed out - most of the days they seemed to have very little to do.

Food: Here again this odd resort magazine is completely out of balance with reality. With the descriptive texts they establish very high expectations, however, the food at Hotel Fjället's "Restaurant Lapporten" is quite average and very simple. Having been there both during summer and during winter, I can also tell that the menu rarely changes, if ever. The food is alright, but do not expect anything out of the ordinary - which also applies towards the breakfast buffet. However, the restaurant's big sell is its view towards the lake and Lapporten, which is, particularly during mornings with the sun rising in the east, spectacular. Make sure to get a table by the windows.

All in all, the conclusion must be that Hotel Fjället is an average hotel, with average service and food. As visitor you would welcome a bit more honesty as to what to expect - and less marketing limbo. In fact, it is quite unusual in Sweden to meet a magazine - and other supplementary forms of communication as i.e. their website -, which is so self praising and almost manipulative. Let's just be straightforward and call things what they are.

Room Tip: Make sure to ask for a room towards Lake Torneträsk - and make sure to secure one of the updated roo...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Fab5Freddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Fjallet

Property: Hotel Fjallet
Address: Bjorkliden Fjallby, Bjorkliden 981 93, Sweden
Location: Sweden > Norrbotten County > Bjorkliden
Hotel Style:
Ranked #1 of 1 Hotels in Bjorkliden
Hotel Class:4 star — Hotel Fjallet 4*
Number of rooms: 131

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