I stayed at Villas Ecotucan for 2 nights a few weeks ago. I wasn't expecting any fancy accommodation - the trip was part of a 10 days trek with Trek America so 2/3 star accommodation was in place - all I wanted was a clean room and bed and a working shower.
We arrived at the Villas and were greeted by Jacqueline, one of the home takers. I completely understand that this is an eco hotel and certain 'rules' apply, however, as soon as we stepped in we were bombarded with all 'the don'ts' we needed to be aware of so most of us felt it was somewhat of an awkward start to this vacation (where you do expect a friendly experience and a smile).
The location of the hotel is just beautiful. The garders are very well taken care of. And the cabanas look very pretty - from the outside. Inside, our sheets were smelly, the blankets had 'bee wax/or some other kind of bee nesting' stuck on them, the shower wasn't working properly (water was splashing out in all directions). There is net across the ceiling (as the roof is kind of open) to block any instects flying in, however, this was really dirty and it didn't exactly block anything from coming in. During the night we had a few gekko visitors, coackroaches. Fortunately I didn't see any scorpions or tarantullas (which also frequent the area and the gap under the door would welcome them in). The mosquito 'nets' above the beds were full of holes. I had my own net so I opened up during the night so luckily didn't get any bites but my friends woke up with their feet swollen because of the bites.
Food: For two nights, we had dinner that was prepared onsite. First night we had fajitas and second a coconut based chicken. This was delicious. Fresh ingredients, very well cooked. The breakfast was ok, cereals and eggs that prepared on the spot. The first day - we were told that breakfast is served from 6.30 am - so I arrived but apart from cereals nothing else was there. That's ok, obviously there was a process behind I had to find out about. So, I spent a few minutes looking around the place to see if I can find anyone and then I saw Gunnar - another of the takers. When I asked how breakfast works, he looked at me in a weird way telling me 'you go back and sit and I will make the eggs for you'. Ok so the second morning this is what I did. I sat there. For 30 minutes. He saw me, however, he did not bother to come and serve anything. Instead, another couple that came after me got served! Luckily, I saw Arturo (the owner) who was a pleasure to meet, really really lovely, and he prepared breakfast for me. On another occasion, I kindly asked if I could prepare some coffee and again I received a frosty look from Gunnar and Jacqueline who eventually helped me out. Maybe it is a cultural thing, I don't know, but as we were discussing this with a few of my group mates - we felt we owned a favour to the couple (Gunnar/Jacqueline) every time we asked even for an empty glass!
The location of the place is just beautiful. A trek down and you find yourself at the gorgeous lake, you can chill and enjoy sunrise and sunset or swim. Waters are so clean. This was the highlight. There is nothing to do at night at the hotel, electricity is on until a certain point so expect relaxed, calm nights.
So summing up. The location is beautiful. You can chill at the late, organise snorkelling trip. The hotel, I would not return but then again if you are bothered about those above can be the perfect relaxing place for you. I think for me personally what put me off more was the lack of hospitality - which is really a subjective point some people 'feel the love' some don't. I felt I was a guest at someone's house and I had to watch every single of my moves. And if I feel tensed on my holiday, it is never a good sign.
- Official Description (provided by the hotel):
- Spend your days surrounded by nature at the shores of the beautiful Laguna Bacalar, Mexico’s second largest freshwater lake. Stay in one of ten comfortable and spacious stone cabins with thatch roofs, surrounded by tropical gardens and reminiscent of a Mayan settlement offering guests a tranquil base for relaxing with nature. Swim, kayak or sail the magnificent lagoon, explore the many nearby ruins, hike jungle trails, or just enjoy our scenic beauty, birds, and wildlife. At the end of the day, fall asleep to the comforting hum of the surrounding jungle. ... more less
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