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“No place to rest.”

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Los Aluxes Bacalar Hotel
Certificate of Excellence
Tulum, Mexico
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“No place to rest.”
Reviewed November 11, 2012

We checked in for 2 nights and found the room acceptable at first, but with a closer look we found it is in dire need of repair and maintenance. We reported no hot water several times over a 12 hour period before we got any. The staff tried their best to help us, but there was no support from the ownership.
We don't believe the owner wants to have a hotel. It seems to be his own personal haven for friends and family. Noise from his family Sun. afternoon and into the evening and the same the night before gave us no chance for peace and quiet after 10 in the morning.
Breakfast included toast with black coffee. They did not even have milk for the coffee.
We will leave early in the morning and will not return.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank selvamariposa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
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    49
    14
    11
    12
See reviews for
40
57
5
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Rosarito, Mexico
Level Contributor
103 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed July 24, 2011

What started as a wonderful promising stay wound up as a disappointing crash and burn experience. The Hotel "manager" is "the maid" and she just doesn't "get it" what it means to be in the hospitality industry.

The room was quite pleasant, the views very nice, and the outdoor restaurant very lush and nice tropical setting.

Check in was smooth, and our payment was eagerly accepted. (ask to pay cash to avoid the added taxes)

First lunch was very nice. After this, we were literally "on our own"

Later visits to the restaurant, there were no workers to be found anywhere, so we just went to the bar and got our own soda and water. Asking for very basic help like getting a menu, felt like we were asking for a blood donation.

The employees are very tech savvy as evidence by their constant time on Facebook and ignoring customers.

Other customers complained also about the bad service.

When asking for a 30 minute late check out, the hotel wanted to charge another day. July is definite slow season and there were no other guests, but this simple request was badly handled by the "management" because unlike most foreigners, we do understand Spanish and the "manager" said some not so nice things.

For the restaurant only, it seems to be highly recommended, but based on our experience it appears it has gone downhill. They always seemed to not have anything. The local Taco Stands were the best option during our stay.

One star rating directed to the manager who clearly needs to go back to school and learn the true meaning on how to manage.

This place has potential, but it looks like they are taking things for granted.

The Internet makes the world much smaller

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank seaexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merida, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 26, 2011

I made a reservation for Los Aluxes Bacalar Hotel through despager.com.mx and my credit card was charged for the full stay. When I arrived at Los Axules Bacalar Hotel to check in they told me that they do not accept reservations from despager.com.mx and that the hotel was full. The management at the hotel was completely unhelpful - there was no apology, they wouldn't even call despegar.com.mx to find out what happened and wouldn't even lend their support to help me find another hotel at 8pm on a Friday night. I ended up calling despegar.com.mx and they said that the reservation had been accepted by the hotel. After some searching, I ended up finding a much nicer hotel down the road (Hotel Casa Corazon) and for about 1/3 less of the price. Anyway, consider yourself warned - there are much better managed places to stay in Bacalar that Los Axules!

Stayed June 2011, traveled solo
Helpful?
2 Thank bttepotpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Los Aluxes Bacalar Hotel

Property: Los Aluxes Bacalar Hotel
Address: Avenida Costero No. 67, Bacalar 77930, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Bacalar
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 39 Specialty Lodging in Bacalar
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
Los Aluxes Bacalar its a space created at the shore of the 7 colors Lagoon , in constant integration with nature , relaxing rooms surrounded by the gardens of the hotel creating a unique place in harmony with the beauty of this Magical Lagoon of Bacalar.There are different rooms that adapt to your needs, like jr. suite for those people who are in their honey moon or a doble room for those who travel with their family, all rooms have a terrace, ... ... more   less 

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