We checked in for 2 nights and found the room acceptable at first, but with a closer look we found it is in dire need of repair and maintenance. We reported no hot water several times over a 12 hour period before we got any. The staff tried their best to help us, but there was no support from the ownership.
We don't believe the owner wants to have a hotel. It seems to be his own personal haven for friends and family. Noise from his family Sun. afternoon and into the evening and the same the night before gave us no chance for peace and quiet after 10 in the morning.
Breakfast included toast with black coffee. They did not even have milk for the coffee.
We will leave early in the morning and will not return.
- Official Description (provided by the hotel):
- Los Aluxes Bacalar its a space created at the shore of the 7 colors Lagoon , in constant integration with nature , relaxing rooms surrounded by the gardens of the hotel creating a unique place in harmony with the beauty of this Magical Lagoon of Bacalar.There are different rooms that adapt to your needs, like jr. suite for those people who are in their honey moon or a doble room for those who travel with their family, all rooms have a terrace, ... ... more less