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“Too expensive for what you get!”

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Hotel Castel Jeanson
Ranked #1 of 1 Hotels in Ay
Certificate of Excellence
Reviewed August 27, 2013

After reading the good reviews on this website we thought that this hotel was nice and so we made a reservation. Arriving there we've realized that although the common areas of the hotel are charming, the rooms were small, simple and unrefined. Staff was sort of 'fake' friendly. There was no bathtub in the bathroom and the pillows were uncomfortable. There was a tiny window and no air conditioning.
Also, as it was raining during the night we could hear a strong noise of water dripping somewhere, maybe from some pipe into a metal thing, which was quite disturbing and really spoiled the nice noise of rain falling.
Our friends heard the same sort of noise on their room.
If you want to have breakfast over there you must pay extra and it's not worth. But they sort of 'force' you to reserve for breakfast when you arrive, and so, as you have no idea about how it's gonna be, and you don't know if there are other places in town where you could have breakfast, you reserve it. Just to be disappointed the day after...
We were 4 persons and we all agreed that this hotel is too expensive for what you get.

  • Stayed: August 2013, traveled as a couple
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4  Thank Regina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 - 53 of 126 reviews

Reviewed August 10, 2013

Very friendly and helpful staff. A very well and tastefully restored hotel with really nice architecture, maintaining and making good use of many original features. The hotel also has a very good indoor pool. No restaurant but a few in Ay that you can walk to, and you are close to Epernay. Breakfast was standard continental, but good, and the only criticism I would have is that they should re -configure the layout of the breakfast room as it got a bit congested with just a few people around the small room recess where the food and drinks were laid out.
Tea and coffee available at all times in the downstairs lounge.
Very comfortable bed in an air conditioned room with a separate toilet and bathroom. Lovely big bath.
Champagne in the mini bar! A tasty must. The owners also own the Champagne House across the road.
Free Wi-Fi and convenient very spacious secure parking across the road which you share with a restored vintage car and modernised coaches.
A hotel we will definitely return to and recommend to friends and family.

Room Tip: All rooms appear to be of a very high standard.
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  • Stayed: August 2013, traveled as a couple
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1  Thank AcropolisLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

We love the Goutorbe champagne, so wanted to visit Ay on our way South. The hotel was very comfortable and spacious. We enjoyed some champagne in the courtyard, and the receptionist was able to recommend a few restaurants. The buffet breakfast was excellent. The garage parking across the road was great, as the temperatures were pretty high!

  • Stayed: July 2013, traveled as a couple
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1  Thank Annscott1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2013

We stayed here for a couple of nights and thoroughly enjoyed the tranquility that it offered. Our room was above the swimming pool and was clean and comfortable. The staff were excellent and very helpful. Madame Goutourbe was very pleasant and we took a tour of the Goutourbe champagne house just down the road from the hotel. We brought back a few bottles of her champagne and are now enjoying them at home.
Although the hotel does not have a restaurant the receptionist was able to recommend a few eateries all within easy walking distance.
The hotel is very conveniently situated for Epernay.
A real bonus to us was the secure free parking in the hotel's garage just across the road.
We would certainly like to return.

  • Stayed: April 2013, traveled as a couple
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1  Thank SukySomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2013

Our return visit to this very comfortable accommodation located in the small town of Ay (where the Bollinger offices are - to name but one of maybe dozens!)There is no restaurant (although breakfast can be pre-booked) but there is an indoor swimming pool! Recently converted and re-furbished to a very high standard by the private owners (who also own an adjacent Champagne winery.)This is an excellent stay when visiting the region.Good Facilities,especially the shower etc,comfortable large bed.Rooms moderately priced at between 120-180 Euros excluding breakfast.A stroll into the the village for dinner - we recommend the simple "Le Resto d'Ay" where the food is fresh and inexpensive.
Don't tell too many people!!!

  • Stayed: May 2013, traveled on business
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3  Thank WIneman100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

My husband and I stayed here along with 2 other friends, during a few days of extensive visits to champagne houses. We were really busy so we actually didn't have a ton of time to spend around the hotel. But it was a very nice place for a home base. The staff was really friendly, particularly Madame Goutourbe. They did a very nice job with the renovation of this place, as evidenced by the photos in their photo album chronicling the transformation. I really wanted to use the pool that's in a nice glass enclosure but just couldn't muster up the energy. Too bad, because it looked beautiful. Breakfast was pretty good. Very cute place, nice people, and clean. I would recommend it.

  • Stayed: September 2012, traveled with friends
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1  Thank tlaitlai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

Very much enjoyed staying here during a weekend in Champagne. Our room (15) was very nice, clean, large sparkling clean & modern bathroom, with sufficient amenities. Staff was welcoming and accommodating. The breakfast was good. Would definitely recommend and return again.

  • Stayed: November 2012, traveled as a couple
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Thank grdohm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Castel Jeanson

Address: 24 rue Jeanson, 51160 Ay, France
Location: France > Grand Est > Marne > Ay
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Ay
Price Range: $155 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Castel Jeanson 3*
Number of rooms: 17
Official Description (provided by the hotel):
Opened since 2004, the hotel Castel Jeanson welcomes you in an old house, which belonged to regional famous families. You can have peaceful times in the drawing room and lounge, with stained glasses light, and taste a glass of champagne.The private park of Vicomte de bona Dona is ideally located for a quiet walk.A previous pressingroom of 70 m2 is ideally located for a successful organisation of events , seminars or conferences ... more   less 
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Also Known As:
Castel Jeanson Épernay
Castel Jeanson Hotel Épernay

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