Hospitality and Service are almost alien words in this establishment. I had coffee with my friends last January 31, one of my friends is a balikbayan going back to Germany in a few days, we called the guard to take a group picture of us, we repeatedly called him 'manong, kuya excuse me, manong guard' to no avail, he pretended not to hear us and walked inside. If you've been here, you'd know that the post where the guard stands (near the door) is very close to the tables outside, there was no way he didn't hear us. Another crew went out and took our camera, he apologized for the guard's behavior and informed us that he's been on duty for 24 hours already, yes we understand he was dead tired but that is not the way to treat customers.
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