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16 reviews
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Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Hillsborough, County Down, Northern Ireland

Reviews from our community

Excellent - based on 16 reviews
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Reviews from our community

London, United Kingdom
1 review
“Comfortable but too many rules!”
Reviewed August 14, 2013 for a stay in July 2013

Comfortable bedrooms, Living room/dining room/kitchen was not so comfortable (toaster is appalling). Too many rules with little stickers all over the place. Asked to pay £10 for electric for the week which had not been used at all by the time we left. No welcome pack, except for half a carton of milk. Towels were hard. Option to eat breakfast in the B&B was very expensive at £10 per person.

Date of stay: July 2013
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 6, 2013
Dear guest I am most disappointed with you comments and am baffled at a few to be honest. I totally take on board the towels and have replenished the older ones early this summer and apologise sincerely for your disappointment. However the taster is a fabulous 4 slice Kenwood model clean an din working order?? The electric at £10 is mentioned on all our website terms etc and we used to add it to the rate as a whole but found people would check out and leave tvs on, one family even left the cooker on! So we reduced the rate and add a standard electric charge most establishments we know do this also and have never had a compliant. Shorter stays incur a £5.00 charge. Had you pointed out the low use I would have gladly part refunded. Regarding the breakfast it is £5 continental only and £10 is for a full buffet which is fantastic value it includes eat as much as you want, cereal, toast yoghurt fruit, tea coffee, fruit juice, preservatives, full Ulster fry or homemade griddle pancakes with bacon eggs etc, freshly made smoothies and omelettes so I stand by the prices the local hotels charge double for the same. Our cheapest local cafe charge £5.75 for a fry £2.50 for a coffee and juice at £2.00 and for the same money we offer much more food. Again if a client found this expensive and wanted to eat less we could work out a price suitable the price and menu is on our website so again like the electric you would have seen this before you came? Perhaps I will consider a prices list like a cafe. Few other local self catering establishment nearby can offer cooked breakfast at all. As for rules and stickers really can only think of the fire regs at the door, standard, no smoking sign, law and list of whats in each cupboard inside each door, not visible outside. Instruction inside door of washing machine on use. All necessary. The welcome pack is coffee and tea and biscuits in the cupboard, milk in fridge. The dry goods cupboard also has vinegar, salt pepper and oil to save guests buying. As it is self catering we do not provide other food but I will take this on board and research a better welcome pack for guests. This is my first compliant in 3 years so I will take very seriously and thank you for taking time to review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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