A bright idea...not so bright. Taking my grand mother here for a birthday lunch sounded like a good idea until we arrived. Not a birthday lunch to remember. Upon arrival we joined the queue outside the door and waited for at least 15minutes in the freezing conditions due to a poor layout and slow service, thankfully we sat beside a radiator to warm up a little. After ordering two sandwiches, two toasties, three coffees and a tray bake and paying £28 for this we took our seat and awaited something special for that kind of price. Is a twenty minute wait too long for a few sandwiches and when they arrived looked like they had been thrown together in about 20 seconds. A simple order of two ham salad sandwiches arrived first, i seem to have a different idea to a ham salad sandwich to the person that made these...two slices of bread with one slice of ham in the middle and a side salad of wilted dry lettuce. £4.35 each?? its gets worse..next two tuna and cheese 'toasties' not at all a complicated or tough. one side of the bread soggy and falling apart and the other barely toasted. £4.95 each, again hard to justify. the only good thing about the lunch...well apart from leaving was the malteaser tray bake. Pity we just didn't have four of those! Staffing seems to be an issue, plenty of pleasant staff willing to help and very welcoming. Apart from the woman making coffees and then throwing them at you across the counter. Glad i ordered a large or there wouldn't have been any left in the cup with the amount she spilled. But she didn't care as she turned on her heels and marched off with better things to do! Busy place and plenty of recommendations to go here...maybe i will try someplace different next time.
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