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“Good bikes but team not knowledgeable about routes”
Review of Nature-Escapade

Nature-Escapade
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Welcome to our outdoor leisure center. We are located by the river, with easy access by foot from the village. Wash rooms, hot showers, shaded picnic area, cold drinks, bus parking area and camping site are all located nearby.CANOE: 7 to 17km , accessible to all levels. Initiation on still waters, half/whole day descent, with/without national instructor, from 5 years old.MOUNTAIN BIKE Bike rental, professional brand names, all sizes, detailed region maps with topography. Guided biking tours over an area on 200km of marked tracks, half a day trips for beginners to advanced. From 8 years old.Transportation and equipment are included in all activities.
Useful Information: Stroller parking, Wheelchair access, Activities for young children, Bathroom facilities, Activities for older children, Lockers / storage
Cambridge, England, United Kingdom
Level 3 Contributor
15 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“Good bikes but team not knowledgeable about routes”
Reviewed August 5, 2014

We hired four mountain bikes for a family excursion with our 9 and 11 year old children. We asked about easy-ish off -road routes and were recommended a blue route, but it soon became apparent that the only way to reach it was up about 2 km of road, with a 10% gradient. The children couldn't manage this, so we ended up walking most of it - and then started the route proper (which would have been lovely) with tired, irritable children.

A good set -up with good kit, but let down by staff without the necessary local knowledge. If they want to recommend this route for children they need to provide transport to the starting point (where there happens to be a very convenient parking site)

Visited August 2014
Helpful?
9 Thank Sophie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naturescapade, Directeur général at Nature-Escapade, responded to this review, August 10, 2014
Dear Sophie
We are very sorry for all the inconvenience caused.
Wether it's kayaking, rock climbing, mountain biking, etc., having our clients happy and enjoy
their experience with us is our utmost priority. All our staff members are
knowledgeable about the activities we offer, but not all have a good command of
English.
I apologize if you were not given enough explanation about the mountain
bike itinerary, which by the way is the easiest in the neighborhood. Saint Antonin
Noble Val countryside is all about hills, and they are no all flat route unfortunately.
As for the idea of dropping of our clients at the beginning of the trail, we thought
about it before, but it wouldn't be manageable in terms of resources as we are
trying to stay affordable.
We do appreciate your feedback as it will help us to improve the quality of our
service, and will ensure this misinformation doesn't happen again.
We wish you and your family a fantastic end holiday and hope to see you again so
that we can get a 5 star review next time ;-)

Nature Escapade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 reviews from our community

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Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Hong kong
1 review
common_n_attraction_reviews_1bd8 9 helpful votes
“Amazing experience!!!!”
Reviewed August 4, 2014

We had a wonderful day on the river thanks to Benoit and Isabelle. Very friendly and professional team. Stand up paddle, canoe.. It was really fun!
LWe will come back in a few days for their rock climbing activity which seems very exciting!! Our 2 kids were delighted :)

Visited August 2014
Helpful?
9 Thank Ceciliasmithhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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