If you are a smoker and like big dogs, the this may be a hotel for you.
We were stunned to walk into the hotel lobby area and find ourselves surrounded by smokers and big dogs. To be fair, we had not specifically asked about the smoking- and dog-policy at the time of booking, but were unpleasantly surprised nevertheless. It is impossible to avoid the smoking area as one has to go through the lobby to get from the room to the ski-room and through the bar area to get to the restaurant. When checking out we did mention this to the reception staff (who were very friendly and helpful but short handed I had the feeling) and were told that the smoking policy is being reviewed. So one has to wait and see what comes out of that.
Staying three nights, we had three dinners. Four times it happened that we ordered a wine from the wine list and either that wine was out, or they came back with a different year. We mentioned this to the waiter at the time who said he was going to pass the information on to the sommelier. We did not hear back from anyone on this at the time. My husband found a hair in his soup. This was also mentioned at the time, and again, we did not hear back from anyone on this at the time. This is not a standard that fits a 16 Gault Milliau points restaurant, we don't think. When checking out we did mention the wine situation. The hotel owner/hostess said that it was all due to the vendor/supply chain. She said she had ordered wines in the summer, they should have arrived by November but that they still had not, and that the wines should come in the next few days, etc etc. And that she is a sommelier herself and this is not a standard the hotel normally provides.
In the restaurant we had a couple of experiences that made us look at each other thinking 'what is going on here'. My daughter asked for some ketchup to go with her kids menu, and the cook gave her some and said 'don't tell anyone you got it from me'. What?! We asked for salt and pepper once and the hostess/hotel owner put it on our table with a little bang, practically IN my soup. One of the waitresses, who we had seen working at the bar earlier, came to clear our children's plate and as she did so, she was mumbling away to herself, while we were eating! Bizar, really.
And other guests, who we got to talk to on our last evening, mentioned they had to pay Eur10 for ordering a filet of pork to replace the main course on the set menu! You would think a hotel this standard charging these prices would happily oblige without the extra fee. And Eur10?! Why not Eur25? Or Eur12?! Bizar, really.
Overall, we had the feeling the staff was not very happy. There was a bit a negative atmosphere hanging around the hotel, which gave us the feeling we were just 'fillers'. Focus is very much on the 'repeat guests' and that is obvious for everyone to see. The hostess did not once come to our table to have a chat, whereas she spend plenty of time at tables around us with guests who clearly have been coming to Montafonerhof for years.
Our room was very good, the beds extremely comfortable. The hotel provides a small bus that ferries guests to and from the two ski-resorts Golm and Hochjoch and that was a very reliable and quick service. The two drivers running the bus are extremely friendly and helpful.
All in all, the hotel did not meet our expectations. Maybe our expectations are high but then again, for this price one can expect a certain standard. We have stayed in many other 4 star hotels that are a lot better. We will go back to the area as the skiing is quite good but we will look to stay in a different hotel.
- Official Description (provided by the hotel):
- Your hotel in Montafon - Look forward to your winter holiday in Tschagguns, Montafon. Enjoy the mountains of the Montafon. Experience in the Hotel Montafoner Hof your ski holiday from various sites. ... more less
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