I spent 5 nights here over the Christmas period; it was incredibly overpriced for what it is. Paying $180/night I had high expectations, and was let down on all accounts. Though the 'hard product' is OK - the design of the resort is nice, the landscaping is attractive, and the rooms pleasant though a bit tired - it was the service and lack of professionalism that really let this place down.
My biggest gripe was the complete lack of beach service. You had to do everything from moving your sun lounger, to getting a mattress for it, to collecting towels. With the exception of a security guard, there were no staff ever posted on the beach: and this is during the peak period, when the hotel is at full capacity. To order food or drinks (or collect the towels) you have to walk up the restaurant, which is quite a distance from the beach (you cross a small stream). The beach was never cleaned or raked: it was all quite a mess, and unacceptable for such an expensive hotel. Staff in general, whilst friendly, were pretty clueless. The food was almost always cold - whether the Christmas buffet, the breakfast buffet, or the a la carte lunches we ordered. Upon arrival, there was no welcome or anyone to help with the bags - we had to track down staff to help.
So many of the things that let this place down could be so easily fixed - through strong management and good training. Given the price, and how they advertise this place, they really need to improve their service. I would not stay here again.
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