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“Location was good. Everything else...not so much”
Review of Hotel Neuwirt

Hotel Neuwirt
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Hotel Neuwirt
Ranked #4 of 4 Hotels in Axams
No Fixed Abode
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Location was good. Everything else...not so much”
Reviewed March 31, 2010

When we first arrived it looked great. The rooms were spacious and our three bedroom had two bathrooms and a toilet.

However this hotel fell apart on all the details. Only one of the three rooms actually had a curtain that closed properly and there was only two power points between all the rooms! We realised that the we only had half the needed towels and one bedroom had no pillows.

The staff were hard to find in order to try and rectify the issues and even more problems occurred during our stay. We constantly had to ask for fresh towels and one day we came back to find the door had been left open. Not just unlocked - open.

To add insult when we checked out, we were told that they couldn't accept credit card - cash only. This was crazy and we all had to trot down to the local atm to withdraw our daily maximum from our various cards. This of course meant we had little cash on hand for that day...

Overall if it wasn't for the location near Axams (and the great restaurant across the road) this would have been a complete nightmare.

  • Stayed December 2009, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1 Thank nathan_black
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • German first
  • Korean first
  • Any
English first
A TripAdvisor Member
Reviewed March 9, 2004

Recently we stayed for 4 nights at Hotel Neuwirt in Axams, Innsbruck. I have stayed in a gasthof in Austria before, and realising this is actually a hotel not a gasthof, I wasn't expecting to get the same "family" feel at Hotel Neuwirt. Well, not only was there no family-feel to the place, but it was downright unfriendly at times. If we had any questions, there was very rarely anyone in reception to ask, there was little help by way of postings in the lobby on how to get around to the 6 different ski places (we could only figure out how to get to one, Axamer Lizum - see my review for that), the breakfast was poor, and the hot water in the room sometimes didn't work.There were three restaurants across from the hotel, of which we attended two, and of which both were very good. One of the restaurants in particular was fabulous! It alone made our stay at Hotel Neuwirt not a complete failure. (See my other review for that restaurant entitled "A fantastic Axams, Innsbruck Restaurant".)I would not recommend staying at Hotel Neuwirt, as there are so many other lovely places to stay in Innsbruck. Next time I go, I will stay either at one of the hotels at the bottom of the one of the six ski places (Axamer Lizum had three hotels that looked good, and no ski bus to have to deal with), or in a family-run gasthof.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Neuwirt

Property: Hotel Neuwirt
Address: Sylvester-Jordan-Strasse 6, Axams 6094, Austria
Location: Austria > Austrian Alps > Tirol > Axams
Hotel Style:
Ranked #4 of 4 Hotels in Axams
Hotel Class:3 star — Hotel Neuwirt 3*
Number of rooms: 36

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