The management doesn't want to responsible for accident at the Grand Ball Room happening 6 April 2019
Is been 3 months and the management doesn't show any responsibility
What kind of service you had as a 4 Star Hotel, even the government department respond faster than you guys
Stay here many times during my business trip. Staffs are friendly and helpful, also good sense of humor especially the floor manager named Lingeshaan. The morning buffet at Sukkah restaurant is great. The cafe at lobby serve simple foods but tasty, also with good ambience. Room service is good and helpful. Free shutter van to airport make a lot more easy and convenience.
Dear tgtg_yew,
Many thanks for taking the time reviewing your visits and we are very delighted to hear you’ve been enjoying it. It’s a great pleasure for all of us particularly for Mr. Lingesh hearing about the great time you’re having with the team. We highly appreciate your compliments and to learn how these have made your stay impressive and overwhelming.
Our sincerest appreciation once again for your repeat patronage and return.
A refreshing moment of pause in the early afternoon hours .. Selah with aromatic coffee and cake .. yummm! Reasonably priced as well! Good locale and pleasant atmosphere plus attentive staff ..
Bravo!
Dear Compass05545025925,
Thank you for sharing your thoughts about our Selah Café. We are so pleased that your experience lives to the expectation for Selah for what it actually is, a casual spot for retreat and to take a break. It is truly inspiring to hear of the refreshing moment you experienced and your enjoyment of the food offerings. Your review and compliments will definitely be shared with the rest of the team. Hope to welcome you again soon!
This was the 2nd time I stayed with Olive Tree. The staff is nice and provided good services. Hotel is new and clean too. And I am a breastfeeding mother, although there is no freezer in the room. But the hotel can help to frozen the breast milk. It worth to stay no matter for business or travel.
Dear EmilyG2525,
Thank you for your repeat patronage of Olive Tree Hotel and for this review of your recent experience.
We appreciate your compliments regarding our staff services and the hotel’s cleanliness. Hearing that we are able to accommodate your needs as a breastfeeding mother during your stay made us feel so pleased. Thank you once again for sharing your experience. We look forward to the pleasure of hosting you again.
Stay 2 nights for my business trip. Booked through their website. Smooth check in despite still request for security deposit when the room rate + tax already paid in advance (treat customer like a thief or what???). Clean room and nice view. Breakfast is not so much variety. During check out, still request another tax to be paid. In my receipt, it shows that I already paid for the tax. The staff did want to understand it and still insist for the payment. Then the front manager come and explain that the tax I paid is for 1 night, need to pay for 1 more night. I told them that I booked through their website and system, it is not my my problem that their system is very poor. A guy next to me also complain about the hotel. Will not stay again at this hotel. Better find another hotel in the city.
Dear En. Mohammad Faizal,
Thank you for sharing your experience. Upon receiving your review, we have conducted an investigation and found out that only 1 night of Hotel Fee was charged to you. Our system is supposed to charge 2 nights of Hotel Fee, which it failed to capture due to technical glitch. This is the first time it has happened and we have highlighted this issue to our vendor to rectify the glitch. It is important for us to ensure that the Hotel Fee (previously known as “Local Government Fee”) is collected as we are required to submit the fee to the government. This exercise was implemented on 1 June 2014 for the purpose of generating monies to develop and promote Penang’s tourism infrastructures, which is also applicable in Malacca as well.
Please accept our apologies for the lack of effective communication from our end and we hope our Executive Assistant Manager, Mr Goh’s phone call to you, has clarified the Hotel Fee and security deposit issues. We hope your experience does not mar your overall impression of our hotel and we hope you will give us a chance to make amends on our end.
