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“Very basic”
2 of 5 bubbles Review of The Krystal Suites

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The Krystal Suites
Ranked #10 of 10 Hotels in Bayan Lepas
Perth, Australia
1 review
“Very basic”
2 of 5 bubbles Reviewed November 26, 2012

Krystal Suites is an ok hotel but has very basic facilities.
If you are looking for just a place to sleep, then this is fine, although I was expecting more from the price.

They offer a safe and a newspaper in the morning and thats about it.
TV is the basic services (No extra channels) and drops in and out
The airconditioning is adequate if you leave it on, but very hot if you dont.
You will receive 1 towel each and 1 pillow each. Thats it.
There is a microwave and kettle
The fridge is small and not very powerful.
If you want an iron and ironing board, you will need to ask (Ask for both)

There is no restaurant or breakfast services (even paid services)- you will need to go outside
The gym is for members and hotel guests receive only limited access (Not even toilet access)
If you go for a swim, watch out, the kids pool and the pool with the gazebo are both quite dirty. Also you will not receive an extra towel even if you ask for it from reception.

As for the location, Krystal Suites is quite far away from most locations you will want to visit. If you have family or friends to pick you up, its fine but getting a taxi is a hassle

Room Tip: Take the key off the swipecard to leave the AC on when you go out
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mwyeoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
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    45
    12
    28
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33
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
kelana jaya
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed November 6, 2012

This was our second stay at Krystal Suites. Again, our carpet near the window was wet. No idea why, but we experienced the same during our last stay. The management should make an effort to maintain the rooms. The plus points are for the large 2 bedrooms and a mini kitchen.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank miz_ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 bubbles Reviewed October 18, 2012

From the moment you arrive and trip over the crappy street rain gutters you will know better than to stay here. I went agsinst my best judgement because my customer set it up. Get to my room and its hot as hell and smells like urine. Cant get two of the air conditioners working. Wi-Fi? Are you kidding? Only works at 4 am. Did not feel safe getting to my room. Noisy at night.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billybobthorton677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bayan Lepas hotels

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 5, 2012

Since I'm just need a room for a few hour sleep after a late meeting nearby before driving back to KL, I checked in this hotel at 9.30pm. Guess what... this is the worst hotel I ever stay in penang. The room.... OMG, this hotel is not for earthling, is SUCKS.

Stayed October 2012, traveled on business
Helpful?
1 Thank Remic_Cheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed October 4, 2012

Checking in was a chore that had to be endured even though the people behind the reception was cheerful enough.

I would not write much except that the room was less than clean and just serviceable. What I found disgusting was the bathroom. Shower was piddling and horrors of horrors, had hair pins and tissues from the previous occupants. And hair, lots of it at the drain pipe gratings. Doesn't anyone clean toilets/bathrooms anymore? Easily my pet peeve!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed July 19, 2012

I stayed at this place for 3 nights over a weekend and it was great value for money. Obviously this is not a 5 star resort hotel and I did not get the impression that they represent themselves to be that type of hotel. It is a simple, economical, clean and budget hotel in a largely industrial zone.

I stayed in a 1 bedroom suite and there was A LOT of space. The bed was comfortable, there was an office area, a lounge, a dining area with a fridge and kettle and a toilet/shower. The place is old and there is no aesthetic quality about it, there is nothing beautiful about the place, but you get what you pay for (and more, in my opinion). My suite and the rest of the hotel was clean and tidy, from what I could see. My room could do with new curtains, as it does not cover the length of the window completely. The service staff were a bit aloof and not always available, but they were polite.

The location is conveniently located about a 15 minutes drive away from Penang Airport, and it is very close to Queensbay Mall (although you cannot walk or take a bus there because the Hotel and the Mall are separated by two huge highways). Taxis need to be arranged at the counter because they do not generally stop there to wait for casual passengers.

I have no complaints however, I paid very little for a comfortable and clean three nights' stay at the Krystal Suites. There is a pool and quite a well equipped gym, which I did not use but looked reasonably well maintained. In short, this place is about functionality and practicality on a budget, so if you're looking for frills and the extra touches you will be disappointed. But it delivers what it sets out to, and I would return again.

Room Tip: If you can make a booking beforehand, try to email them and request for the type of room that you wa...
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaffa_fella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiang Mai, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed June 24, 2012

i saw cool pictures of a pool and lounge that didnt even belong to the hotel. I was given a room with smashed lampshades , stained carpet , broken furniture and mold in the shower that did not supply hot water.

I took lots of photos and presented to reception , who did nothing but shrug and look at me like I was insane.

Noone came to clean up the broken furniture and lampshades .

i was woken at 7 am to the sounds of drilling grinding and hammering. I proceeded to the front desk, where they admitted they made a mistake booking a room next to a suite they were renovating, but I still had to pay . well ok thats fine . but I was not the one who mention payment or even suggest a discount . this came from the mangers mouth as the first thing after she admitted the mistakes.

Luckily I got pictures and sound bites and video from my phone. Youtube video coming soon.

Please do not stay at Krystal Suites . My first warning sign was when they gave me a towel at the front desk and tried to sell me a cat 5 cable for the internet for 8 bucks US.

clearly they are only interested in money.

try Apple hotel down the street , half the cost and wonderful room that dont look like the bad side of Beruit.

Krystal Suites havent upgraded their in room electronics like tv , telephone , A/C in a decade and looks/smells like the carpets have never been cleaned.

I had a bad experience , even for a serviced apartment , the condition of the room was horrendous and the attitude of the staff ranged between complacency to opportunistic and failed to even attempt to rectify the problems. putting me into another room would have solved most problems.

Room Tip: run AWAY, fast
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zippy t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Krystal Suites

Property: The Krystal Suites
Address: Jalan Tun Dr Awang | Ground Floor Lobby, Krystal Point Corporate Park, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #10 of 10 Hotels in Bayan Lepas
Hotel Class:3 star — The Krystal Suites 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
The Krystal Hotel Bayan Lepas
The Krystal Suites Penang/Bayan Lepas

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