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“I would probably not find myself there again...” 3 of 5 bubbles
Review of The Krystal Suites

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The Krystal Suites
Ranked #10 of 10 Hotels in Bayan Lepas
Kuala Lumpur
Level Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“I would probably not find myself there again...”
3 of 5 bubbles Reviewed October 4, 2012

Checking in was a chore that had to be endured even though the people behind the reception was cheerful enough.

I would not write much except that the room was less than clean and just serviceable. What I found disgusting was the bathroom. Shower was piddling and horrors of horrors, had hair pins and tissues from the previous occupants. And hair, lots of it at the drain pipe gratings. Doesn't anyone clean toilets/bathrooms anymore? Easily my pet peeve!

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
    4
    25
    45
    12
    28
See reviews for
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed July 19, 2012

I stayed at this place for 3 nights over a weekend and it was great value for money. Obviously this is not a 5 star resort hotel and I did not get the impression that they represent themselves to be that type of hotel. It is a simple, economical, clean and budget hotel in a largely industrial zone.

I stayed in a 1 bedroom suite and there was A LOT of space. The bed was comfortable, there was an office area, a lounge, a dining area with a fridge and kettle and a toilet/shower. The place is old and there is no aesthetic quality about it, there is nothing beautiful about the place, but you get what you pay for (and more, in my opinion). My suite and the rest of the hotel was clean and tidy, from what I could see. My room could do with new curtains, as it does not cover the length of the window completely. The service staff were a bit aloof and not always available, but they were polite.

The location is conveniently located about a 15 minutes drive away from Penang Airport, and it is very close to Queensbay Mall (although you cannot walk or take a bus there because the Hotel and the Mall are separated by two huge highways). Taxis need to be arranged at the counter because they do not generally stop there to wait for casual passengers.

I have no complaints however, I paid very little for a comfortable and clean three nights' stay at the Krystal Suites. There is a pool and quite a well equipped gym, which I did not use but looked reasonably well maintained. In short, this place is about functionality and practicality on a budget, so if you're looking for frills and the extra touches you will be disappointed. But it delivers what it sets out to, and I would return again.

Room Tip: If you can make a booking beforehand, try to email them and request for the type of room that you wa...
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jaffa_fella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiang Mai, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed June 24, 2012

i saw cool pictures of a pool and lounge that didnt even belong to the hotel. I was given a room with smashed lampshades , stained carpet , broken furniture and mold in the shower that did not supply hot water.

I took lots of photos and presented to reception , who did nothing but shrug and look at me like I was insane.

Noone came to clean up the broken furniture and lampshades .

i was woken at 7 am to the sounds of drilling grinding and hammering. I proceeded to the front desk, where they admitted they made a mistake booking a room next to a suite they were renovating, but I still had to pay . well ok thats fine . but I was not the one who mention payment or even suggest a discount . this came from the mangers mouth as the first thing after she admitted the mistakes.

Luckily I got pictures and sound bites and video from my phone. Youtube video coming soon.

Please do not stay at Krystal Suites . My first warning sign was when they gave me a towel at the front desk and tried to sell me a cat 5 cable for the internet for 8 bucks US.

clearly they are only interested in money.

try Apple hotel down the street , half the cost and wonderful room that dont look like the bad side of Beruit.

Krystal Suites havent upgraded their in room electronics like tv , telephone , A/C in a decade and looks/smells like the carpets have never been cleaned.

I had a bad experience , even for a serviced apartment , the condition of the room was horrendous and the attitude of the staff ranged between complacency to opportunistic and failed to even attempt to rectify the problems. putting me into another room would have solved most problems.

Room Tip: run AWAY, fast
See more room tips
  • Stayed June 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank zippy t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bayan Lepas hotels

Petaling Jaya, Malaysia
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed May 11, 2012

The room was very spacious, huge living area and dining hall but a bit old already. They do provide free internet but make sure to bring your own cable otherwise they won't provide. The area is just 10 minutes drive to the shopping mall (Queensbay), about 15 minutes drive to Airport and about 10 minutes to the bus terminal. Taxi is a challenge in this area. The staff were really helpful and friendly.

  • Stayed May 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AnneHastie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed April 16, 2012

I travel to Penang twice a month for business and what I need is a basic room, with easy access to public transportation to important locations (airport, shopping complexes, etc). This hotel perfectly suit my needs. The room is huge, clean with basic amenities (kitchenette, etc).

The gym is fantastic! I didn't expect a 3 star hotel with this kind of gym facilities (lots of equipment). The pool look nice but I haven't got the chance to try it.

One advice regarding public transportation. Try avoid the taxi, they are extremely overpriced. I rarely take a taxi in Penang or anywhere in Malaysia, but the taxi driver here never use the pricing meter. If you still want to the cab, negotiate the price first, otherwise you will be very surprise with how much they charge you. It happens to me about a month ago when I took a cab to the nearby shopping mall (Queensbay). It should take somewhere between 15 - 20 minutes walk but since it is raining I decided to wait for the bus. After 10 minutes and no bus, I ask the hotel staff to get me a taxi. Once arrived the taxi drove me to the mall and charge me RM25.00. What the!!!!! and I'm local... Just imagine how much they will charge the foreign tourist. The next time I took the bus and guess what... It's only RM1.40 for the same 5 minutes journey.

Besides than this unpleasant experience (not the hotel faults btw) Krystal Suites is very good hotel for a short break especially for business trips.

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank andai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed April 7, 2012

I always feel a bit guilty about giving apparthotels poor reviews, after all you are not paying for sevice but rather convenience. The Krystal Suites have a good location near to Queensbay Mall and not too far from the airport. Adequate parking space too. You do need a car here as getting a cab can be a pain in this area unless you are going to Queensbay (which is also where the buses are).

There is no service to speak of (do grumpy reception staff and a daily cleaner really count?); but that aside, the service was ok. Facilities include a nice little open air pool and a well equipped, if small, gym. The beds were comfortable - which is more than can be said for some of the more expensive places I've stayed and the room rate very affordable for 4 adults sharing a 2 bedroom appartment.

Some nice restaurants and pubs nearby if you can't be bothered to trek into Georgetown every day. The Thai restaurant (the name escapes me) which is at the end of the block containing the hotel is very good.

  • Stayed November 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Firdaus21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holsworthy, United Kingdom
Level Contributor
196 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 bubbles Reviewed April 6, 2012

This hotel is about 10 mins from the airport by taxi - about 25 Ringitts = £5. The rooms are huge with AC, TV and kitchenette. There is an outside swimming pool for guests with access to the gym. The hotel does not serve breakfast but you can get food at the local Seven-Eleven close by, or come prepared and bring your own. Hotel represents good value.

  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Patrick N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Krystal Suites

Property: The Krystal Suites
Address: Jalan Tun Dr Awang | Ground Floor Lobby, Krystal Point Corporate Park, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #10 of 10 Hotels in Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Krystal Suites 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
The Krystal Hotel Bayan Lepas
The Krystal Suites Penang/Bayan Lepas

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