We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Be very wary of this resort!!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Jerejak Rainforest Resort
Ranked #9 of 10 Hotels in Bayan Lepas
Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Be very wary of this resort!!!!”
1 of 5 bubbles Reviewed May 8, 2006

I booked a chalet on through expedia [""] to stay with my family, and received an email confirmation of the booking. On this basis I booked flights to Penang.

As we were going to be a late check-in I emailed the resort to let them know. I received an email back simply saying they were fully booked. Huh? I wondered.

I duly called and the front of house staff had no record of our reservation, and put me through to reservations. "Sorry, no one there, we will get them to call you back...."

After waiting for 2 days and no answer I called again, and was put through to the reservations. Yes, they had our booking, yes, the chalets were fully booked, and they had booked us into a hotel room (four of us in one room!). Did we want to keep the reservation?

I checked on expedia [""] - and yes the chalet deal was still 'available' for booking.

After thinking about it for a couple of days I decided it was time to cut our losses, and cancel the reservation. Of course, this means we incur cancellation charges on our flights, which made me more upset at the resort's business practices.

In summary - the resorts conduct could be described as misleading and deceptive. Be very, very careful about confirming that you will get what you asked for! If I had not contacted the resort out of courtesy we would have been in for a rude shock.

  • Stayed May 2006
    • Value
    • Service
Helpful?
9 Thank Brochr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

97 reviews from our community

Traveler rating
    10
    21
    24
    22
    20
See reviews for
18
30
5
6
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Malaysia
1 review
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed December 10, 2005

A very good day to all member from Trip Advisor!

I was been visit to Ralau Pinang Jerejak Resort on 2/12/2005 and stay for 3D/2N.

I was very unhappy to this resort since the first step i make reservation direct to there sales representative. I've try to sent more the 5 email but never get back and reply from them until i try to call them directly but i almost wait more then 20 mins over the phone with keep on internal transfer my call to different department!

The second step was i waited more than 1 ½ hours mean 90 mins to received my room key! Me and my whole family total 8 person with 4 children waiting over the lobby for 90 mins. Do you guys think is acceptable? I don't think so!

The third step was: i have provide some photo what I've taken from the resort to show your how clean was their F&B outlet.

The fourth step was we received a very rude attitude services from their F&B staff. We never eat beef food so we order chicken food from this outlet, but they make wrong order then we request to change it back! But they just said some rude words to us!
“Itu orang cina banyak trouble” in English mean “This kind of Chinese people very trouble”
Will you ever can imagine that you will received this kind of services when you are in a gateway with your family?

So please pay attention to this Resort.

Thanks for viewing!

Helpful?
31 Thank momosan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bayan Lepas hotels

Hotels you might also like...
Also consider these accommodations in or near Bayan Lepas
5.8 mi away
Lexis Suites Penang
Lexis Suites Penang
#3 of 10 in Bayan Lepas
4.0 of 5 bubbles 204 reviews
11.5 mi away
Hard Rock Hotel Penang
Hard Rock Hotel Penang
#2 of 11 in Batu Ferringhi
4.0 of 5 bubbles 3,816 reviews
1.9 mi away
Vistana Penang Bukit Jambul
Vistana Penang Bukit Jambul
#2 of 10 in Bayan Lepas
4.0 of 5 bubbles 272 reviews
Show Prices
Show Prices
Show Prices
7.3 mi away
Seven Terraces
Seven Terraces
#1 of 84 in George Town
5.0 of 5 bubbles 788 reviews
2.3 mi away
Hotel Equatorial Penang
Hotel Equatorial Penang
#1 of 10 in Bayan Lepas
4.0 of 5 bubbles 526 reviews
11.4 mi away
Bayview Beach Resort
Bayview Beach Resort
#7 of 11 in Batu Ferringhi
4.0 of 5 bubbles 1,654 reviews
Show Prices
Show Prices
Show Prices

Been to Jerejak Rainforest Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jerejak Rainforest Resort

Property: Jerejak Rainforest Resort
Address: No. 1 Jalan Relau Mk 13 | Daerah Timur Laut, Pulau Jerejak, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #9 of 10 Hotels in Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jerejak Rainforest Resort 3*
Number of rooms: 48
Official Description (provided by the hotel):
A beautiful tropical island set amidst virgin jungle, Pulau Jerejak is every nature lover's dream come true! Coupled with her rich historical background, a holiday here promises to be refreshingly different.Relics and artifacts share a home with the rich flora and fauna of this island.Get ready for an adventure as you step into one of the few remaining rainforests of Malaysia. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Ctrip TA, TripOnline SA, Agoda and HotelQuickly so you can book your Jerejak Rainforest Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jerejak Rainforest Hotel Bayan Lepas
Jerejak Hotel Penang
Jerejak Rainforest Resort Penang/Bayan Lepas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing