I booked a chalet on through expedia [""] to stay with my family, and received an email confirmation of the booking. On this basis I booked flights to Penang.
As we were going to be a late check-in I emailed the resort to let them know. I received an email back simply saying they were fully booked. Huh? I wondered.
I duly called and the front of house staff had no record of our reservation, and put me through to reservations. "Sorry, no one there, we will get them to call you back...."
After waiting for 2 days and no answer I called again, and was put through to the reservations. Yes, they had our booking, yes, the chalets were fully booked, and they had booked us into a hotel room (four of us in one room!). Did we want to keep the reservation?
I checked on expedia [""] - and yes the chalet deal was still 'available' for booking.
After thinking about it for a couple of days I decided it was time to cut our losses, and cancel the reservation. Of course, this means we incur cancellation charges on our flights, which made me more upset at the resort's business practices.
In summary - the resorts conduct could be described as misleading and deceptive. Be very, very careful about confirming that you will get what you asked for! If I had not contacted the resort out of courtesy we would have been in for a rude shock.
- Official Description (provided by the hotel):
- A beautiful tropical island set amidst virgin jungle, Pulau Jerejak is every nature lover's dream come true! Coupled with her rich historical background, a holiday here promises to be refreshingly different.Relics and artifacts share a home with the rich flora and fauna of this island.Get ready for an adventure as you step into one of the few remaining rainforests of Malaysia. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Ctrip TA, TripOnline SA, Agoda and HotelQuickly so you can book your Jerejak Rainforest Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jerejak Rainforest Hotel Bayan Lepas
- Jerejak Hotel Penang
- Jerejak Rainforest Resort Penang/Bayan Lepas