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“Honeymoon for Locals”

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Jerejak Rainforest Resort
Ranked #9 of 10 Hotels in Bayan Lepas
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Honeymoon for Locals”
Reviewed June 21, 2008

I booked a weekday one night stay at the resort during the March Matta Fair 2008.

I found the service provided by the hotel is good. My deluxe-room is spacious. Even the bathroom is spacious and clean. The room was furnished with Balinese style and it is truly a resort for honeymoon couple who prefer to have a quiet and peaceful holiday.

The food served is suitable for all but I find those few `stalls' outside the restaurant a little bit unhygienic where flies are flying around and on the food.

There are no interesting places to see on the island. I tried to look for the ruins of the old buildings after walking for some 30 minutes but turned back as there is no signboard and the path was blocked by clearing of hill. I wonder what is planning on the other side of this island.

Amazingly, one could hear the cars noises from the mainland.

In all, the resort is more suitable for companies to hold seminars, team building and Penangites couples who prefer to save more by travelling due to fuel hike.

  • Liked — Cleanliness
  • Disliked — Schedule hours of ferry
  • Stayed June 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank Frankie-Yong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 8, 2006

I booked a chalet on through expedia [""] to stay with my family, and received an email confirmation of the booking. On this basis I booked flights to Penang.

As we were going to be a late check-in I emailed the resort to let them know. I received an email back simply saying they were fully booked. Huh? I wondered.

I duly called and the front of house staff had no record of our reservation, and put me through to reservations. "Sorry, no one there, we will get them to call you back...."

After waiting for 2 days and no answer I called again, and was put through to the reservations. Yes, they had our booking, yes, the chalets were fully booked, and they had booked us into a hotel room (four of us in one room!). Did we want to keep the reservation?

I checked on expedia [""] - and yes the chalet deal was still 'available' for booking.

After thinking about it for a couple of days I decided it was time to cut our losses, and cancel the reservation. Of course, this means we incur cancellation charges on our flights, which made me more upset at the resort's business practices.

In summary - the resorts conduct could be described as misleading and deceptive. Be very, very careful about confirming that you will get what you asked for! If I had not contacted the resort out of courtesy we would have been in for a rude shock.

  • Stayed May 2006
    • Value
    • Service
9 Thank Brochr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bayan Lepas hotels

1 review
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 10, 2005

A very good day to all member from Trip Advisor!

I was been visit to Ralau Pinang Jerejak Resort on 2/12/2005 and stay for 3D/2N.

I was very unhappy to this resort since the first step i make reservation direct to there sales representative. I've try to sent more the 5 email but never get back and reply from them until i try to call them directly but i almost wait more then 20 mins over the phone with keep on internal transfer my call to different department!

The second step was i waited more than 1 ½ hours mean 90 mins to received my room key! Me and my whole family total 8 person with 4 children waiting over the lobby for 90 mins. Do you guys think is acceptable? I don't think so!

The third step was: i have provide some photo what I've taken from the resort to show your how clean was their F&B outlet.

The fourth step was we received a very rude attitude services from their F&B staff. We never eat beef food so we order chicken food from this outlet, but they make wrong order then we request to change it back! But they just said some rude words to us!
“Itu orang cina banyak trouble” in English mean “This kind of Chinese people very trouble”
Will you ever can imagine that you will received this kind of services when you are in a gateway with your family?

So please pay attention to this Resort.

Thanks for viewing!

31 Thank momosan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jerejak Rainforest Resort

Property: Jerejak Rainforest Resort
Address: No. 1 Jalan Relau Mk 13 | Daerah Timur Laut, Pulau Jerejak, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #9 of 10 Hotels in Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jerejak Rainforest Resort 3*
Number of rooms: 48
Official Description (provided by the hotel):
A beautiful tropical island set amidst virgin jungle, Pulau Jerejak is every nature lover's dream come true! Coupled with her rich historical background, a holiday here promises to be refreshingly different.Relics and artifacts share a home with the rich flora and fauna of this island.Get ready for an adventure as you step into one of the few remaining rainforests of Malaysia. ... more   less 
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Also Known As:
Jerejak Rainforest Hotel Bayan Lepas
Jerejak Hotel Penang
Jerejak Rainforest Resort Penang/Bayan Lepas

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