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“Nice place to be!”

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Jerejak Rainforest Resort
Ranked #9 of 10 Hotels in Bayan Lepas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice place to be!”
Reviewed January 10, 2013

My boyfriend found a very good offer in the Internet and so we visited the island. The staff has been extraordinary friendly and helpfull. Rooms were clean and very spacious. It was very calm because at the moment they rennovate the chalets up the hill. Due to this we could not use all activities. But after the rennovation its gonna be the best place to be in Penang. They have got two pools. We prefer the one at the Spa because of it's great view. Because of a huge amount of jellyfish we have not been allowed to use the beach. The ferry to the mainland is free for guests and on the mainland there is a bus to Georgetown starting at the queens bay mall.

  • Stayed January 2013
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Tporsche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, January 11, 2013
Dear Tporsche,
We are delighted that you enjoyed your stay here, and yes the view from the swimming pool at the Spa were amazing. Our chalets currently in the process of upgrading and renovations is in a speedy progress, once completed its definitely going to be a whole new experience in hospitality industry and service, we are looking forward for you to be with us soon, once again thank you so much for the kind words.....please come back again!
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97 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Johor Bahru, Malaysia
1 review
Reviewed January 9, 2013

jerejak was a amazing place that have been. kind service, friendly people... peace place that surrounded with green trees and blue sea.. fresh breath, make me more like to that place. hope everyone go and enjoy the experience
..

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank vaishaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, January 9, 2013
Dear Ms. Vaishaly,
Thank you so very much for what is really a gracious comments, with the blue sea and lush green trees it is a perfect place for photography the next time u visit....we welcome you at any time...Once again thank you so much...
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Kuantan, Malaysia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 8, 2013

It is the best resort in penang. I was invited by friends to go for holiday around penang. They choose Jerejak Rainforest Resort. At first, i was very afraid to go there because the resort is located opposite the city and we need to take a ferry to go there. I was so captivated by the surrounding circumstances. The service provided very good. Their staffs in front counter was very friendly. We are so satisfied with their service. Upon check in, they offers a variety of packages. The room is so fantastic. What important for me is the bathroom, big size and the water shower level is good. But however, you have to check the ferry schedule to not disrupt your travel in and out of the island. for relaxing, you can try their spa, because they offer a reasonable price.

  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
1 Thank Ean051285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, January 9, 2013
Dear Mr. Ean,
We would like to express our gratitude towards your kind comments, we are pleased that you like the resort, and you are right about our spacious bathroom, on that note we shall end this with many, many thanks and well wishes, we hope that you will return to Jerejak someday..
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Kuala Lumpur, Malaysia
1 review
Reviewed January 8, 2013

I enjoyed my trip to jerejak resort. And was very interesting to climb up the mountain. I was surrounded by fresh air. The hotel was very clean. The food was very good indeed. I admired the way the staff guides help the travellers. I thought of going for the second trip to jerejak resort.

Room Tip: Rooms on the south sides are quiet and very peaceful.
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  • Stayed March 2012, traveled solo
    • Value
    • Location
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Helpful?
Thank uma1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, January 11, 2013
Dear Ms. Uma,
Thank you so much for your kind comment, we are delighted that you love the resort surroundings, and yes it is indeed a peaceful and fresh air from the mountains really refreshing, we would like to welcome you at any time soon, once again many, many thanks for you kind words...we'll see you soon!
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Johor, Malaysia
1 review
Reviewed January 8, 2013

spending three days in the very green island resort relaxed me out of my work stress, refreshed and gained extra energy. Plan to go with family during Thaipoosam holidays, so that my parents would enjoy the holidays in a holy mood and also the cozy island resort in a very natural environment.

friendly service...

so awesome.....

  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank DrChitrakala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, January 11, 2013
Dear Dr. Chitrakala,
The management would like to start with a big thank you for you great reviews, we're happy that you enjoyed your stay here and we definitely looking forward to have you here with us soon...thank you once again!
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hk
Level Contributor
95 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 3, 2013

The hotel is on an island, the free ferry (which is a speed boat) comes & go every 2 hour. Only 5 - 10 mins boat ride from pier to island, 5 min. if you have 4 people, 10 min. for 8+ people. The room are clean and fair size. Style and design is old, but acceptable. I saw lots of complain from others and negative reports for this hotel, but what do you expect if you are paying around US$40 per nite, they sounded like they wanted a ***** star service for $40 hotel. Thats very unfair. My room aircon leaks and the bathroom drainage were very poor. I complained and they gave me another room the next day.

There is a spa just half way up the hill, Which is quite good, charge US$30 for an hour of spa. There are swimming pool at the spa, as well as a pool at the hotel. The breakfast is quite Asian style, but the also got coffee and bread, which is quite acceptable. But they serve breakfast at 7:30AM, which is quite late to my standard.

There are other activities you are able to take a walk in the rainforest, I forgot what else they got, but I am sure they got more.

For lunch and dinner, I mostly go out at the shopping mall nearby the pier 910-15 MIN.WALK), they got KFC Starbucks etc. Or the nearby seafood market, close to the shopping centre. Price are quite good, and serves good quality food.

Room Tip: Give you checkin a room which is facing the hill, make sure you close the all windows before you lea...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank turhanwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, February 5, 2013
Dear Mr. Turhanwoo,
It was a fresh breath to received such a good comment from a guest that understands about the resort, however we will definitely improve on our drainage system and breakfast time, we are glad that you love the Spa and yes we are easily accessible from the mainland with just a short trip of 10 minutes boat ride...we're now in the process of upgrading our beautiful chalets located up on the hill...we are looking forward to have you here with us again soon...once again thank you for the straightforward comment.
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Level Contributor
107 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed January 3, 2013 via mobile

Ill start by saying that this place is beautiful. It's huge, the location is great, there is forest and beach and two really nice swimming pools. However, when we booked online, we saw a timetable for the boat that takes you to Penang island. This was not the same schedule as the one currently running, there were far fewer boats to and from the hotel and this put huge stress on the whole holiday. There is next to nothing at the hotel, there is a restaurant which had only a few items on the menu.. None of which were suitable for vegetarians and actually none of which were available anyway because they had buffet parties every night as far as we saw, which we were never previously informed about.

We found the staff to be quite useless. When you arrive on the boat you have all your luggage and there is no one to meet you, you have to walk to reception through gardens and you don't know where you're going (we also arrived at night, which probably made it seem worse than it was). One member of staff demanded money upon our arrival even though we had documents showing we had prepaid. This member of staff also lied to us regarding avalibilty of buses to the airport. The first bus that happened to come by was going to the airport!

There was a problem with our room too. When we arrived we were told we would be put in a different room from the one we booked for two days and then would have to change. Unfortunately, this meant we had to pack our things up and change rooms at 11pm on Christmas eve... The first room had the potential to be fantastic with a balcony and lots of space, beautiful furniture but except most of the lightbulbs didn't work, there was only a dribble of water from the faucet, the air conditioning leaked, and it was filthy with dust, leaves and the previous occupants socks.
The second room was much cleaner and newer, but only one out of about 5 or 6 plug sockets worked! The cleaners came to make the beds.. And didn't go into the bathroom. We had no toilet paper for two days and had to buy our own, when we asked reception, they had trouble understanding us.

Overall, the place has the potential to be great, but it seemed like none of the staff have any idea what they're doing, from management to housekeeping! It caused us stress, and not what you want on holiday ideally!

Stayed December 2012, traveled with family
Helpful?
7 Thank Jessi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, February 7, 2013
Dear Ms. Jessi S,
Thank you for your review concerning about the resort, we sincerely apologize for all the hassle that you have gone through while staying with us, We agree that the usual high standards of our services were not met in this instance. As a result of our investigation, we found that communications was the main concern here. To prevent re-occurrences we have implemented a procedure and system to prevent this from happening again. To show you our goodwill, we would like to offer you a 5% discount on your next visit. We hope this wont be the last time, the management are looking forward to see you again.
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Additional Information about Jerejak Rainforest Resort

Property: Jerejak Rainforest Resort
Address: No. 1 Jalan Relau Mk 13 | Daerah Timur Laut, Pulau Jerejak, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #9 of 10 Hotels in Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jerejak Rainforest Resort 3*
Number of rooms: 48
Official Description (provided by the hotel):
A beautiful tropical island set amidst virgin jungle, Pulau Jerejak is every nature lover's dream come true! Coupled with her rich historical background, a holiday here promises to be refreshingly different.Relics and artifacts share a home with the rich flora and fauna of this island.Get ready for an adventure as you step into one of the few remaining rainforests of Malaysia. ... more   less 
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Also Known As:
Jerejak Rainforest Hotel Bayan Lepas
Jerejak Hotel Penang
Jerejak Rainforest Resort Penang/Bayan Lepas

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